Change of modem

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I have a Play 1,3,5 and just changed my modem. None of my devices (Mac, iPad, iPhone 11) will reconnect. I want to connect to new modem. Tried “factory reset” but did not work. This must be a common problem. Anyone out there who has solved it ?

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controlav

Lead Maestro

You really shouldn’t have factory reset your equipment, it wasn’t necessary and now the terrible updated mobile app can’t get it all back. Is it a common problem? Yes. The mobile app is in a really bad state right now.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Stanley_4

Grand Maestro

Since you wiped your system with the factory reset the simple solution, reuse your old SSID and password is gone, you will have to reinstall everything as a new system

If that doesn't work check support here for WiFi settings and incompatible hardware.

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I

Ian3Author

Contributor I

Thanks. I will try that.

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