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Question

iphone battery drain

  • July 30, 2024
  • 8 replies
  • 158 views

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Sonos has been draining my battery.

It’s been doing something in the background with background app refresh off.

23h 36m in the last 24.

This can’t be right and must be resolved!

 

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8 replies

  • Contributor I
  • July 30, 2024

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  • Enthusiast I
  • July 30, 2024

Here same problem too, app stays even active when deactivate background activities 


  • Contributor I
  • July 30, 2024

There was actually already another post in here about this 

 


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  • Author
  • Avid Contributor I
  • July 30, 2024

Could anyone with the issue please raise a community post, as apparently they won’t look at it until enough people raise it as an issue.


press250
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  • Prodigy III
  • July 30, 2024

Could anyone with the issue please raise a community post, as apparently they won’t look at it until enough people raise it as an issue.

Hi @James_84, far better than posting here is reporting the power drain directly to Sonos Support. More time and effort, for sure, but posting here is rather hit and miss.


  • Lyricist III
  • July 31, 2024

As of yesterday their customer support were claiming they never heard of this issue.  Calling in to repeated report it is essential or it will be swept under the rug for a very long time … I’ve seen issues with Garmin apps battery drain that were never fixed despite posts in forums for more than three years.


  • Contributor I
  • July 31, 2024

I had a chat session with support yesterday, they said they knew about the problem and was looking into it. 


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  • Prodigy II
  • July 31, 2024

I had a chat session with support yesterday, they said they knew about the problem and was looking into it. 

They have looked into it and just released a new app update in the App Store to deal with battery drain (the notes say).