Contributor I

New sonos app is completely unusable.

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The new app has become unusable.

Every time the app is opened it does takes around 2minutes to show any of my speakers (3 rooms). Changing rooms music is playing is jumpy and usually skips or restarts the song currently on.

The alarm features have been removed without the ability to modify currently set alarms.

I have downgraded back to the old version to make the app usable, and even after disabling auto-update, the app reverts to the newest version overnight making it once again unusable.

If I go off the app for a beer couple minutes, and return to it to modify the sont or volume, it does not register any music currently being played making it impossible to change song or volume without having to manually go and use the buttons on the speaker.

The link to Spotify has become unusable, on the old app all 3 of my speakers would show as playable direct from Spotify, since the update there seems to be no direct link at all.

Widgets (the only way I used to use the app) have been removed meaning I have to fully open the app every time, as mentioned before the app opens without registering any link to any speakers and does not show any of them playing music.

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K

kayLo

Lyricist I

Early adopter and long time advocate here. My system has been reduced to playing local files from my iPhone to the Roam over Bluetooth or just * going back to vinyl. Congrats on your IPO and shame on you Sonos.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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peroludiarom

Lyricist II

The speakers are unusable right now - they crash every 15 minutes after the last update and I need to restart them several times a day. Also the app is so slow and buggy that I want to ask how anyone tough that this is ready to be released? Apparently the only options right now are air play or bluetooth. It’s shame that such good product is ruined by software issues to the point that I start to think about selling them.

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Airgetlam

Sounds like a local network issue causing these problems you’re experiencing. Have you tried a refresh of your network, by unplugging all Sonos devices from power, then rebooting your router? Give the router a couple of minutes to finish loading everything before plugging back in your Sonos. This will force a reload of the Sonos OS and give your system fresh IP addresses, and hopefully resolve both the crashes, and the slowness of your system.

Failing that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

P

peroludiarom

Lyricist II

Sounds like a local network issue causing these problems you’re experiencing. Have you tried a refresh of your network, by unplugging all Sonos devices from power, then rebooting your router? Give the router a couple of minutes to finish loading everything before plugging back in your Sonos. This will force a reload of the Sonos OS and give your system fresh IP addresses, and hopefully resolve both the crashes, and the slowness of your system.

Failing that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Are you joking? The forum is exploding from complaints after the new app release. They know the problem for sure, even before releasing the app.

Also I literally unplug them several times a day to just able to listen. I also restart the router each time. It’s clearly software issues.

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Airgetlam

So, what did Sonos support say, when you contacted them?

And no, I’m not joking, the symptoms you describe are often, but not always, resolved by the suggestion I made. Note that I said not always, which is why I provided the alternative of contacting Sonos.

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Bruce

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peroludiarom

Lyricist II

Issues are less present in all products I used the past 20 years by having at least some kind of quality control over the software that you release. Clearly, by my experience and what I see in this forum, Sonos hit the rock bottom by releasing this unusable app. I’m also working at the software industry and never seen such failure after Windows ME. Fingers crossed they learned something and are working on some serious software updates.

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K

kayLo

Lyricist I

Dropping this right here…

https://www.techradar.com/audio/sonos-fans-are-turning-to-this-alternative-app-instead-of-the-troubled-official-one

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LuddGang

Lyricist I

Changed broadband provider and it took 6 hours of trying before my two SLs would connect. Now the app hardly works - if i see ‘Something went wrong’ one more time… it really shouldn’t be so hard to just play some music. SONOS - If I returned the speakers would I get a full refund from the vendor, no matter how old the SL’s are, funded by you?

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