Skip to main content
Contributor I
Aug 7, 2024 3:05 PM UTC
Question

features?? lacking basic connection

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.

i have stopped listening to Sonos to save my knees. Am now thinking of switching out. 
It’s been too long.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

11 replies

SagarpaulAuthor
Contributor I
Aug 7, 2024 3:11 PM UTC

Story of everyday, every speaker on wifi

Translate
Senior Virtuoso
Aug 7, 2024 4:11 PM UTC

Have you tried setting ip addresses for your devices? 

Translate
almazri
Prodigy I
Aug 7, 2024 4:17 PM UTC

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.

i have stopped listening to Sonos to save my knees. Am now thinking of switching out. 
It’s been too long.

 

Seems to be a common problem with the new Sonos firmware and app. But you should rule out local network issues.  

Translate
SagarpaulAuthor
Contributor I
Aug 7, 2024 5:09 PM UTC

Have you tried setting ip addresses for your devices? 

Did you mean allocating fixed ip addresses instead of dynamic ones that are set on rebooting?

can you please point me to documentation?

Translate
jgatie
Aug 7, 2024 5:10 PM UTC

Did you mean allocating fixed ip addresses instead of dynamic ones that are set on rebooting?

can you please point me to documentation?

 

It’s not a Sonos function (Sonos uses DHCP), it is a router function, specifically reserved IP addresses.

Translate
SagarpaulAuthor
Contributor I
Aug 7, 2024 5:17 PM UTC

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.

i have stopped listening to Sonos to save my knees. Am now thinking of switching out. 
It’s been too long.

 

Seems to be a common problem with the new Sonos firmware and app. But you should rule out local network issues.  

Many thanks, I would think that local network issues would appear on at least 50 other devices too… computers, tvs, roomba, nest cameras, cat feeders, lights etc. I don’t see issues there. They work well. Also, all of these challenges started showing up after the new app rolled out. Well, I did have some connection issues intermittently in the past, but they were easily solved by switching the speaker on/off. No longer is that fix applicable and it just happens more frequently.

Translate
jgatie
Aug 7, 2024 5:23 PM UTC

Many thanks, I would think that local network issues would appear on at least 50 other devices too… computers, tvs, roomba, nest cameras, cat feeders, lights etc. I don’t see issues there. They work well. Also, all of these challenges started showing up after the new app rolled out. Well, I did have some connection issues intermittently in the past, but they were easily solved by switching the speaker on/off. No longer is that fix applicable and it just happens more frequently.

 

Single devices do not have the network requirements of a synched multi-room music system in which the individual speakers need to communicate with the others 100s of times a second.  

Translate
SagarpaulAuthor
Contributor I
Aug 7, 2024 5:46 PM UTC

Many thanks, I would think that local network issues would appear on at least 50 other devices too… computers, tvs, roomba, nest cameras, cat feeders, lights etc. I don’t see issues there. They work well. Also, all of these challenges started showing up after the new app rolled out. Well, I did have some connection issues intermittently in the past, but they were easily solved by switching the speaker on/off. No longer is that fix applicable and it just happens more frequently.

 

Single devices do not have the network requirements of a synched multi-room music system in which the individual speakers need to communicate with the others 100s of times a second.  

So, your premise being Sonos requires a more performant network than regular devices I have. If it does, I havent added new devices before or after the App update… , so is it coincidence, am I missing something or have there been firmware and App updates that have screwed up the connections.

What do you recommend I do? 

Translate
Senior Virtuoso
Aug 7, 2024 5:49 PM UTC

I know we have been talking about a poorly engineered app, but aren’t you facing basic connection issues? Each day I have to go up and down 3 floors to reboot Verizon router, then WiFi router and then rebooting the speakers.

i have stopped listening to Sonos to save my knees. Am now thinking of switching out. 
It’s been too long.

 

Seems to be a common problem with the new Sonos firmware and app. But you should rule out local network issues.  

Many thanks, I would think that local network issues would appear on at least 50 other devices too… computers, tvs, roomba, nest cameras, cat feeders, lights etc. I don’t see issues there. They work well. Also, all of these challenges started showing up after the new app rolled out. Well, I did have some connection issues intermittently in the past, but they were easily solved by switching the speaker on/off. No longer is that fix applicable and it just happens more frequently.



Im intrigued. You are willing to keep taking the same action in the hope that things will improve, and complain when they don’t. But you’re not willing to try anything different, dismissing it out of hand. Why not at least try something different, and see if it helps?
 

Otherwise, good luck with the continued stair-climbing. 

Translate
jgatie
Aug 7, 2024 5:51 PM UTC

So, your premise being Sonos requires a more performant network than regular devices I have. If it does, I havent added new devices before or after the App update… , so is it coincidence, am I missing something or have there been firmware and App updates that have screwed up the connections.

What do you recommend I do? 

 

The new app uses a completely different discovery protocol, so what worked on your old network may not work now, for whatever reason that may be.  I would submit a diagnostic and give Sonos support a call.  Or wait until Sonos issues a fix for whatever problems you are seeing.  Either way, it’s never a bad idea to reserve IP addresses in your router setup.  Consumer grade routers almost never keep track of their IP assignments across a reboot or power failure, which can wreak havoc with systems like Sonos due to IP’s being handed out while they are still in use by other devices. 

Translate