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Sonos has stopped working. Will they buy my units back as the app is the cause of the problem?

  • August 10, 2024
  • 1 reply
  • 62 views

The App does not work and for the last 14 weeks (by my reckoning) my music playback has been almost impossible to use.

Given that Sonos seem unable to fix the app,or even offer the old app to use should they buy my compoents back?

In talking to a solicitor friend he believes. I would have a strong case. I am just so frustrated with the whole scenario of sonething not connecting,or not found or no network or unable to connect..

I cannot believe that Sonos have gone from supirb to *.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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1 reply

Airgetlam
  • August 10, 2024

I would suggest your solicitor needs to read the agreement you signed up for when you started using the speakers. Or find yourself a better solicitor.