Contributor I

Question

Sonos update

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Now that I can’t access my playlist, what’s use is Sonos, it tools me 12 years to refine my playlist which I used to use almost every day.

its another 2 months before Sonos can fix this issue so what do you suggest I do?
Am actually think of selling all my equipment and just using my used speakers and vintage sound system, which never let me down.

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controlav

Lead Maestro

Use the Desktop app or third party.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

James Truelove

Prominent Collaborator II

Agreed

i use my library still

is on a mycloud device and no problems

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N

nik9669a

Senior Virtuoso

Now that I can’t access my playlist, what’s use is Sonos, it tools me 12 years to refine my playlist which I used to use almost every day.

its another 2 months before Sonos can fix this issue so what do you suggest I do?
Am actually think of selling all my equipment and just using my used speakers and vintage sound system, which never let me down.

You won’t be able to access your playlist on that system though, so I don’t see that as a solution.

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M

Matt431

Lyricist III

The Desktop App isn’t working for me (to access my local Music Library) and hasn’t for months. I’ve followed all of the steps laid out on this forum and directly from Sonos. Very frustrating.

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R

Rhonny

Prodigy III

The Desktop App isn’t working for me (to access my local Music Library) and hasn’t for months. I’ve followed all of the steps laid out on this forum and directly from Sonos. Very frustrating.

Is your system firmware and desktop app all up-to-date?

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M

Matt431

Lyricist III

Hey Rhonny, thanks for replying - they are both up to date. It’s the dreaded error 913 that’s stopping me.

I’ve tried the steps laid out on here to resolve this, which did seemingly add my Music Library back, in that I could see all of the contents in the Sonos desktop App, but I still couldn’t play any of it. Even this was temporary, as it all dissapeared again.

By this point I’ve all but given up on Sonos. The lack of communication and clarity around a fix is just maddening.

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R

Rhonny

Prodigy III

If you’ve followed all the very latest advice on the 913 error (there are plenty of threads with suggested solutions), then you might have to wait for subsequent updates which will tackle further music library issues. I’d imagine next Monday will be the next one. Given how vociferous music library owners are, I would think this will be one of the forthcoming priority fixes…

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