Class Action Lawsuit re New USELESS App Class Action Lawsuit

For goodness sake, how ridiculous.  

Just for context, I have the new app and here is the what I can and can’t do:

Yes:  play music by voice (Sonos, Alexa)

Yes: access my locally stored music with the app

Yes: access my music services (inc Amazon) with the app

coming soon: alarms

coming soon: queue management.

Bug fixes will come along with the already promised (with dates given) updates.  The only grey area is when local library search will return.

For the most part I can use the app to do what I want albeit it being glitchy. 

You want to sue because you can’t wait a few weeks for parity with the old app??   What are your material losses, or have you suffered emotional trauma ?  Jeez you sound like the kind of person who would sue if your breakfast milk was sour.   The whole idea is ridiculous, but go ahead and waste your money.  

I have thousands of dollars of speakers that now barely work, can't change volume, play then don't then can't group then do but then won't. 

I'm not at the class action stage yet but it's not out of the question.   I'm not going to just go get some other new system so at some point they either fix this or buy back their useless speakers and sound bar from me. 

Nothing has changed on the speakers / amps / soundbars, their code / OS hasn’t changed, and therefor their inherent functionality has t changed.  The app is buggy, I don’t disagree, and there is no excuse for that.  But buggy software is followed by bug fixed software and Sonos have already given time lines for new releases, and parity, or something akin to that is promised.  
 

I in no way defend what has happened.  I too have several thousands of pounds invested.  But there is very little I can’t do with my kit now that I couldn’t do before.  Maybe others are having bigger issues.  But I wouldnt question my investment in my gear for the sake of waiting a few weeks.  It seems a strange failure of a persons character that their first thought would be to turn to litigation.  

The products are *100% UNUSABLE WHATSOEVER*. I cannot even open the pile of trash sonos app to access my system because it requires a “system update” that errors out that “the system owner must be logged in”. NOTHING WORKS. It’s not about stupid alarms. People cannot get anything or basic things to function whatsoever after spending THOUSANDS on grossly overpriced sky high marked up sonos products.

I am suspicious of the number of new members who deride Sonos as terrible, useless, overpriced etc.  Yet, like you, the chose Sonos out of all the other choices out there, but never joined the forums before this week because presumably — you’ve had no problems whatsoever before ??

Look, reading through the vast number of messages posted, some state their systems have disappeared, but the numbers are very very small.  Your experience is NOT typical, as most are complaining about the queue management, local library search, general bugs and yes the alarms.  So you need to call Sonos and get help with your particular circumstances.   

I’ve used sonos for well over a decade across multiple residential and commercial properties. Originally it was an excellent system and fairly priced for what it was. There also was never major catastrophic issues that rendered everything completely useless and unusable so no I had zero interest in joining. 

You are vastly incorrect. My experience of having a completely useless system is not unique. I have called support - and wasted HOURS on the phone with the clueless dolts only to be told this is a very widespread issue impacting a large number of customers with no solution in sight with ETA’s of potentially months for a fix per supports exact words.

I had my initial suspicions but the more you tell me, the more I think you are trolling here.  Your experience is nothing like what people are reporting here.  Nor have you reached out for assistance here with any specifics, but instead complained how terrible everything is.  I Googled the error messsage you cited and found absolutely nothing, so that sounds bogus.   And Sonos telling you of months for a fix ?? Ummm no.   I think someone here is seriously over egging the pudding.  

Sign me up.  Glad to be the named plaintiff.  Have thousands invested in SONOS speakers, which are now useless to me.  I’m 76 years old and bought SPEAKERS, MANY SPEAKERS!.  I didn’t sign up for a monopolistic new music service that not functionally blocks access to many decades of private music libraries, Pandora, LineIn, etc.  They are speakers for God’s sake.  This new “update” is like Ford or General Motors issuing a software update that effectively blocks me from driving my 8 year old non electric vehicle.  Contact me!

And yet another guy who has had so many years (such that you have a Play:3) of faultless operation that you haven’t needed any support or any need to sign up until this week.  The new app doesn’t do any of these things you said.  You could at least look at the official line from sonos as to the upcoming upgrades that will restore parity with the old app.  I have the new app have access to my own local library and I have access to my subscribe service (Amazon music).    It’s interesting that, having joined, you haven’t reached out for any assistance either from the long established community here or from the mods, no details or specifics about your particular issues or setup?  Instead your VERY first post is to demand litigation.   There must be something very off with your worldview.

You don’t need to have a community account to seek support so one shouldn’t take the age of the account to mean anything. Sonos has millions of customers, they aren’t all on here. 
 

Instead of playing moderator it will probably be more helpful for you to report the posts if you think they are somehow violating the TOU, will be helpful to the mods I’m sure. Just my 2p, feel free to ignore and cary on.