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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,132 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5132 Topics

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philipswizContributor I

posted in Speakers

Update issue

I got this issue while trying to add a new device via your application. An alert display that "There was a problem checking for updates." and I tried again but it didn't work. It showed another alert that said "We couldn't update your products. Check your network connection and try again later."

Ian7878Contributor I

It is frankly incredible how utterly crap the sonos app is. Even when it was working a couple of weeks ago it took minutes to get any of my sources to play and 10 sevonds even to change the volume (though the sound was great!). But now, when I wanted to use the speakers for something other than the TV, I started the app and it says no products found (even though I can see two products in front of me working with the tv) and "Go to system settings". (And what and where is my system by the way? I've only got speakers and a phone app). Pressing the system settings button takes me to "update network" and "set up a new system". The first doesn't apply as if I've not changed my router and the second, well I never had an old system as I've already pointed out. I've tried rebooting my phone. I'm going to try switching the speakers off and on.

20713

1 month ago

PeeeeterContributor I

posted in Speakers

Play 1 speakers will not downgrade to S1 despite following all advice

Ok so like lots of people the new app has caused havoc. I have 1 Play 5 gen 1 and 2 Play 1 speakers.Im trying to run them all on S1 as the Play 5 can't be used on new app.I have done the followingdeleted apps factory reset all speakersre installed both appsset up Play 5 on S1 app - this works fine Both Play 1 speakers are visible however I get the message that says that the firmware needs downgrading to s1 . I have gone through the process every which way. Whether having the speaker wired direct in to router or running it on wifi it just comes up with a message saying there is a problem and gets stuck in a loop of trying again, connecting app to speaker network then trying to downgrade. Nothing seems to workAny thoughts people ?

18618

1 month ago

chrishalle82Contributor I

asked in Speakers

Does the Sonos Line-in adapter use a DAC?

Does the Sonos Line-in adapter transform the analog signal to a digital signal before delivering the signal to the speaker? Thanks for your help. :)

1134

1 month ago

J FrazerContributor I

posted in Speakers

sonos 1

De speaker wordt niet gevonden, wie weet raadt? Moderator edit:Google Translate-The speaker is not found, who can guess?

BmrgolfContributor I

I can’t control any of my speakers weather sound or channel so bad looking at removing my 12 Sonos speakers help please

412

1 month ago

alarae17Contributor I

posted in Speakers

Error 1101 Sonos One SL and Sonos Roam Correlated and FIXED

I have spent hours, tried EVERYTHING suggested to fix the 1101, 1000, and 30 error codes when adding a new Sonos One SL speaker to my system. I have tried the solutions repeatedly, and nothing worked …. UNTIL - i went to my router settings; i checked the list of devices on my wi-fi and found the problem - the Sonos Roam that i had added months before was stuck on the list as a ‘paused’ device on a 2.4ghz frequency. I set it up using 5ghz and it worked fine; the problem was when i tried to add a new speaker (One SL) it would not update no matter what i did i could not register it - until i unpaused this old install remnant roam device that i didnt even know was listed on my network (all were unplugged, this was still there). When i unpaused the phantom device on my network and tried to register the new device for the millionth time again, it worked! I had powered on just the roam and one sl, all other speakers were unplugged; i had rebooted the network; i had unpaused the non-existant d

301

1 month ago

PatrickLouisContributor I

asked in Speakers

dédommagement

BonjourJe suis passé de sonos S1 à S2 Les Sonos 5 ne fonctionnent plus vous avez prévu un dédommagement merci de me préciser les modalités Moderator Edit: Google Translate- Good morningI went from sonos S1 to S2 Sonos 5 no longer work you have provided compensation please tell me the terms

1 month ago

GoodmdContributor I

asked in Speakers

sonos play 1 connectivity

Hi - I have two pairs of speakers…Sonos Play 1…and a pair of Sonos One. I am having a problem getting sound out of the Play 1 even though I have added it properly. I can only get music out of the pair of Sonos One speakers. Even if I tick the box to play from the Sonos Play, nothing comes out. The light on the Sonos Play is solid white. can anyone help?

775

1 month ago

Co1961Contributor II

asked in Speakers

Speaker stops playing intermittently

I have a pair of 2012 S5s and one will drop offline for 30 seconds or so. Any ideas about this? Thanks

ProggerContributor I

I have the Sonos S5. It is utterly useless as a speaker or streaming device. But, I still would like to use it and heard it can be daisy chained with a Sonos product that still has the ability to stream, etc.. What are the Sonos products that I can purchase which then could be use and enable my S5 to work? Thanks in advance.

373

1 month ago

Paul.RContributor I

asked in Speakers

internet connection was lost

I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

493

1 month ago

Esje2424Contributor I

asked in Speakers

Connection play 1 to wifi network problem

I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router.

12312

1 month ago

sandman1318Contributor I

asked in Speakers

cannot unmute speakers with app

Some of my speakers are always muted and I cannot unmute them using the app anymore. Instead, I have to physically touch each speaker which is ridiculous. Any suggestions for fixing it or is this a known issue with the app?

623

1 month ago

Edward GelberContributor III

asked in Speakers

Playing YouTube through Play 5 Gen 1

Is it possible to play YouTube videos (not YouTube Music), through Sonos Play 5 Gen 1?

391

1 month ago

FyrContributor I

asked in Speakers

AirPlay ”Unable to connect to …”

I have two One SLs. One of them refuses to receive AirPlay. The other works fine. When I try to choose it as AirPlay receiver I get an error message saying it’s unable to connect to the speaker. Is there a fix? This is the whole point I bought SONOS speakers… And no, the problem isn't that I haven’t power cycled or updated or things like that. Partly because the other speaker works fine and part because I’ve already tried that.

SiekContributor I

AllithompContributor I

posted in Speakers

Use SYSTEM

I am BEYOND frustrated. I believe there should be a class action suit against Sonos. Every single time I try to play anything on my system, every single speaker comes in and out and the music seems to randomly skip around. I have read all of the fixes on here and I did not spend thousands of dollars on a system that requires me to have a degree in Computer Science to work. Thousands of dollars and we can’t just play music. how are they able to continue selling these products that do not work as described. 2 of our speakers are mounted @11’ and I am constantly being told to unplug each speaker/arc, etc and reboot my router. That is the answer every time and it’s unacceptable.

714

1 month ago

RondeauContributor I

asked in Speakers

multiroom Play1 & Era 100

Hello, I own 2 Play 1, a Beam and a sub. I would lire to buy a vinyl turtable Pro-Ject T1 with an Era 100. Could I built a multi room via WiFi with all of them ? thanks Pascal

BudwynContributor I

Hey!Used to be able to link both One and Roam (in different rooms). All I get now is an error message. What's the dealio?"Unable to connect. Try again later"I did.It didn't.Reconnected both to the network. Updated all updates! Pressed the 'play' button to link the 'off' one to the 'on' one - no joy. Any off you Sonos heads out there got an answer? Be a shame to bin 'em off as they're cool bits of kit. Thanks!

393

1 month ago

Henk BothContributor I

asked in Speakers

Green led light

I have always the green led Light Burkina, how can i get this fixed?

1044

1 month ago

JazzSolusContributor I

posted in Speakers

IKEA Symfonisk refusing to connect to WiFi

A little while ago I had to change out my network controller and Firewall as they were legacy devices and no longer receiving security updates. I was running a UniFi USG and a Gen 1 Cloudkey with a couple of UniFi Access Points. I swapped out the controller and USG for a UniFi Express device and moved my network across. Everything went smoothly and I setup an IOT VLAN for all my smart home devices using a 2.4ghz network only for the WiFi. All of the devices reconnected fine (doorbell camera, rear cctv camera, LED Strips, smart lights etc.) apart from the Symfonisk Speaker. Now to compound the problem this was also around the time of the firmware not updating issue and I had to factory reset the speaker and hardwire it to get it to talk to the Windows client to update.Since then I have tried numerous times to connect the Speaker to my WiFi and it fails every single time. When I go through the process on my Android phone it does everything fine up until it tries to connect to the WiFi an

24510

1 month ago

Bobby123Contributor I

asked in Speakers

Can no longer connect a Sonos SUB to a stereo pair of Sonos Ones

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻

441

1 month ago

jsapone01Contributor I

posted in Speakers

new app

How do we get a class action suit going?

655

1 month ago

FjbjrContributor I

asked in Speakers

Knocking sound from speaker

I hear a knock sound coming from my speakers

191

1 month ago

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