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kmrahe
Contributor I
December 26, 2025
Answered

iOS app has difficulty seeing Era 100

I just got a Sonos Era 100 and successfully configured it to work on my network. Sometimes when I go into the app on my iPhone 13, however, it says it cannot find a Sonos product on my network. Sometimes if I leave the app alone for half a minute or so it will find find the speaker, but other times it just never finds it. I do have a couple of WiFi access points in my network, with different SSIDs than my main router, and I have the Sonos configured to use one of them in addition to the main router, but this problem occurs even when both the speaker and my iPhone are connected to the main router.

 

Edit:

I’m wondering if the app is trying to use too much information. For some reason it’s accessing the location, which makes no sense whatsoever, as the speaker certainly doesn’t know where it is. It just knows which local area network it’s on.

 

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Sotiris C.
Sotiris C.Answer
Sonos Staff
December 29, 2025

Hello ​@kmrahe, welcome to the Sonos Community!

I am sorry to hear you are having trouble connecting to your Sonos system with the Sonos App in your home network.

Allow me to share the Support Articles Sonos system requirements and Recommended settings for using Sonos on wireless networks but be aware that having multiple SSID for Sonos to connect to can cause this issue you are mentioning.

I would suggest you reach out to our Support Team after you Submit Diagnostics, as they have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.

 

I’m wondering if the app is trying to use too much information. For some reason it’s accessing the location, which makes no sense whatsoever, as the speaker certainly doesn’t know where it is. It just knows which local area network it’s on.

Have a look at this Community thread as it explains the reasoning behind location permissions and usage for the Sonos App.

 

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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1 reply

Sotiris C.
Sotiris C.Answer
Sonos Staff
December 29, 2025

Hello ​@kmrahe, welcome to the Sonos Community!

I am sorry to hear you are having trouble connecting to your Sonos system with the Sonos App in your home network.

Allow me to share the Support Articles Sonos system requirements and Recommended settings for using Sonos on wireless networks but be aware that having multiple SSID for Sonos to connect to can cause this issue you are mentioning.

I would suggest you reach out to our Support Team after you Submit Diagnostics, as they have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.

 

I’m wondering if the app is trying to use too much information. For some reason it’s accessing the location, which makes no sense whatsoever, as the speaker certainly doesn’t know where it is. It just knows which local area network it’s on.

Have a look at this Community thread as it explains the reasoning behind location permissions and usage for the Sonos App.

 

I hope this helps.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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