Sonos S1 drops out of play mode

Question

I’m running 2 Sonos Play:5 pairs with a Sonos S1 app (version 11.15.4) on an iMac-m1 on the latest Tahoe 26.2. I have an ethernet connection to one of my Play:5s. My audio is coming out of my m3 via USB and then going through a USB->earphone type plug into the Play:5 that has the ethernet connection.

I had to rebuild the iMac-m3 that I use as my main computer and now find that when I play music on the m3 and then pause or stop the audio, the S1 app drops out of play mode after 15 seconds. If I then hit play and DON’T play any music it does not drop out of play mode.

Is there any way to make it revert to the previous condition where it will always stay in play mode until I hit stop?

Thanks.

Jamie A · Accepted Answer

Hi ​@DHK1,I’m sorry to hear that you’re having issues with your Play:5s dropping out.Generally, it would be down to wireless interference causing this (and it still could be), but because of how you can replicate the issue, I would think the issue lies somewhere else. As it could related to some settings on your iMac, I would recommend submitting a diagnostics within ten minutes of the issue occurring, then reaching out to our support team for further troubleshooting assistance. They have all the necessary tools available to look into your system, see what’s going wrong, and help you resolve the issue.I hope this helps!

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