Crackle only on Spotify on play 3 and play 1 not on beam

3 replies
71 views

I’ve started to get Crackle only on Spotify on play 3 and play 1 but not on beam, only on spotify and not any any other service. tried re-locating, re-installing apps, putting everything on same network, different controllers etc.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

You’ll want to call in to Sonos Support to discuss it. And to edit your post to remove the diagnostic, Sonos doesn’t allow them to be mentioned here, although as far as I’m aware, we don’t have any access to them.

I’d guess some sort of wifi interference , but without much data, it’s hard to tell. It also could be a failure on the soeaker’s hardware, but on two at the same time is hard to believe. Once you call in, they should be able to read the data, and help you.

Bruce

S

sounder1233Author

Contributor I

submitted a diagnostic

Moderator Edit: Recorded and removed diagnostics number.

AirgetlamAnswer

You’ll want to call in to Sonos Support to discuss it. And to edit your post to remove the diagnostic, Sonos doesn’t allow them to be mentioned here, although as far as I’m aware, we don’t have any access to them.

I’d guess some sort of wifi interference , but without much data, it’s hard to tell. It also could be a failure on the soeaker’s hardware, but on two at the same time is hard to believe. Once you call in, they should be able to read the data, and help you.

Bruce

S

sounder1233Author

Contributor I

Thankyou.

Sign up

Login to the community