connectivity issues

It now only works with an ethernet cable, connected directly to the modem, in another room on another floor. Not helpful

First a bit of terminology to help you with answers you may receive in this community. Your network hardware consists of two components:

Modem

• Device that your Internet Service Provider (ISP) connects to in order to bring internet connectivity into your home.
• The connection by the ISP is typically via Ethernet or Coax cable
• Router connects to it via Ethernet cable

Router

• Device that generates the Wi-Fi signal that your WiFi devices connect to for access to the internet 
• Device that you can wire a device to via Ethernet cable such as a computer and/or a Sonos component 

Router/Modem

• Device supplied by your ISP that combines the Router and Modem into one component

Sonos Tech Support Suggestion:

• The Technician most likely meant your Router (assuming it’s a device separate from your modem) which could be supplied by your ISP; unless you own it.
• If a Router/Modem combined component you will probably have to contact your ISP and relay to them what the Technician suggested 

In order to help you further and determine exactly what the Sonos Technician meant you’ll have to describe your network:

• Do you have a separate Router and Modem?
• Do you have a Router/Modem combined box?

Have you turned off the wifi capability of your speaker? Or did Sonos support diagnose a failed wifi connection? 

Diagnosed by Sonos..after lots of troubleshooting..TBH, I am not convinced that the tech was correct 

Just curious...if not to much trouble….what did the tech suggest/have you do that resolved your issue?

Wait for Sonos to do an update , no idea when or if, or get another modem/router,. They told me of several that I shouldn't get, but couldn't tell me what I should get. Or leave it hardwired, (in another location of the house 

OK…can you answer the questions in my previous post? Those answer may be of help to provide a more concise answer.

If Sonos support diagnosed a wifi failure in your speaker, a new router or modem is not going to help. That’s why I asked you to check you’ve not unintentionally turned off the WiFi on the speaker. 

How do I check if I have unintentionally turned off Wi-Fi on the speaker. 

Plug it back into the Ethernet so that it appears in the app.  Then go to Settings (cog wheel at top right of screen), then choose the room with the speaker, then under Products, click on the grey bar showing the speaker. Make sure that “Enable WiFi” is ticked. 

It is and has always been enabled.. just double checked.. thank you 

That’s good. Have you also checked the wifi details to be sure they match your wifi name/password? 

AJTrek1..I have a Sagecom Fast 5566 combined router/modem.

Is that the question that you wanted answered?