Speakers

Hi does sonos replace or repair a woofer if its broken? Unit not been opened. Thanks

Sonos system with Bridge, Play 3 and Play 5 1st gen. Play 3 can play music library on NAS, if I group Play 3 and Play 5 they can play music library on NAS, but Play 5 on its own gets the message “unable to access….” I’ve done a factory reset of the 5 and reconnected to the network, but still get the same problem.

My setup has Arc, Sub Gen3, Two Era 100’s, Two Era 300’s  I have an older Arc and a pair of Era 300’s set to the side of the soundbar but I have been getting that annoying pop or crack sound as I’m watching any content. I  have tried a number of things:I have set them as a stereo pair and still that does not work. Popping happens. Reset the speakers. Set them as a separate set and they still pop.  I have restarted my home network and added them back in and nothing is working. Has anyone gone through this or found a solution. Initially the Soundbar and Era’s were all popping but now just the Era 300’s are doing that after I was sent replacements for the soundbar and Era300’s. I’m at my wits end and so angry since these speakers don’t come cheap. 

Been enjoying Sonos for years with only minor issues.  After moving speakers, I’ve been unable to reconnect to WiFi.  I’ve tried unplugging my Network Acces Hub (modem/ router) and all Sonos products, then reconnecting in proper order – no luck.  Factory resets on all products – no luck.Connecting Play 5 (Gen. 2) with an Ethernet cable has succeeded, but when I disconnect the cable the speaker disappears.  Attempts to enter my correct wireless code, result in an “unable to connect” error.  I’ve succeeded in connecting Era 100 but when I play a song, the icon continually spins…no song being played.My gut tells me it’s a WiFi/ Network problem, but nothing has changed and it’s worked fine in the past.

I have been told by Sonos support that my Play 1s are no longer compatible with my Sonos system and are therefore defunct.  They offered me 30% off new ones. I am finding this very hard to accept. Anyone else had the same issue?

Hi! The volume slider worked for the first hour I used the product. Now, it's just an empty slider with no handle. I can't adjust the volume remotely, only on the device.  Inconvenient:) I found an only topic, about a year ago, where a friendly person collected diacnostic data but the topic was closed before a solution was shared to the dozens of people that reported the same issue.  It sounds like I have the same problem and hope to hear what I can do. Thanks!

I am trying to use the NHL App to send a radio broadcast of a game to a Sonos Move speaker via AirPlay.  I can select the radio source in the NHL App, start the radio broadcast on my iPad, then select AirPlay and send the stream to my Sonos Move Speaker. This works fine. I then go into the Sonos App, select the Sonos Move speaker and set a Sleep Timer for 1 hour.  That works and the Sleep Timer starts its countdown.  However, at the end of an hour the indicator light on the Sonos Move speaker flashes white for 2 seconds (the normal signal the sleep timer is finishing) but the AirPlay audio stream continues to be broadcast to the Sonos Move speaker. I assume this is a bug with the Sleep Timer.  Has anyone found a work around?  Thanks.  Dave Wilkinson

I’m a die hard Sonos supporter. My system works as it should. However nothing is perfect.I’d like to see Sonos (if possible) do something to improve the microphone sensitivity for voice assistants. I have three Arc Ultra’s and all have difficulty picking up a request when audio is playing. Ironically, my Move 2’s are much more sensitive to picking up a voice command when playing audio.I don’t believe this is an issue where I need to submit a diagnostic. I’m well enough familiar with Sonos to know when an issue is not a glitch but something that may be corrected via a firmware update unless it is hardware based. If hardware then I’ll have to wait for the Arc Ultra Plus 😂.But seriously, hopefully the Moderators can push this as a low-level concern but one that would be most appreciated if addressed. 

I have done a factory rest and connected my Sonos one gen 2 to the network. It then says the message in the image I have attached. However, there is no system settings in the app. I see a settings icon in the top right but it doesn’t let me click it. Any advice?

I screwed up and added my new Era 100 to its own system, not the current system that my Beam is on.I keep trying to forget the system for the Era but it stays there. I added another era 100 to the original system  Am I screwed?

I hear random clicks an pops while watching tv

Good Evening,I hope someone can advise. I have 2 x play 3 speakers and 2 x play 1 speakers.All were working perfectly . There was a recent software update and the play 1’s are fine. Since the update both my play 3 speakers are popping and crackling randomly at any volume and are very distorted. I have tried them separately and as a stereo pair. I have turned the bass and treble down and turned the loudness off. I have done a factory reset twice but to no avail. I have raised a case with Sonos diagnostics and they have said that it is a hardware fault if I have done a factory reset and it has not rectified the problem. I said that it is very strange that both speakers have failed at the very same moment in time with a hardware failure and he agreed but said that is what it is and offered the 15% upgrade. Any advice suggestions would be much appreciated. I love the speakers and don’t want to throw them away and buy new. Thanks

Hi,I’ve bought my wife two of the Era 100s to add to my old (basically unused) Sonos system (4xV2 devices) so that we can use Bluetooth to enjoy music (bypassing the Sonos app). However, I can’t add them, the update fails with error 30 (as in this question).The speaker is sat on my desk, metres away from the router. There is only a USB cable, so wiring in is not possible without an adaptor. There is also no option to submit anything as per advice in that post, only to “Try again”.I have attempted factory resets, running the setup with and without the microphone (which I’d far rather didn’t exist), but it fails at the same point whatever I do. Since I bought two of these, I’ve tried both and it’s the same deal. I have a network firewall, so I can see that my phone successfully contacts `update.sonos.com`, but nothing from the devices themselves, and I’ve also tried fully disabling the firewall during the update, but no change.I also tried updating via the Windows app; that fails in the

I just bought a new sonos speaker the Era 100, i already had the Sonos One gen2, when i try to set an alarm from the app it immediately cancels out, not even a nanosecond and it’s gone idk what’s wrong.i bought the a new Era 100 and same issue with the sono one gen 2 i don’t even know what’s wrong to say im speechless. i have tried everything resetting the speakers the app everything.

Client is having random audio drop outs on when playing music and watching tv. utilizing amps for distributed audio and rear speakers in tv zones. system is run on an eero network and we are suspecting there may be stp issues happening. if someone could take a look at a diag that was pulled and see if anything jumps out that would be helpful. Diag# **********************Tuesday January 6th sometime between 8pm and 839pm Thank you. Moderator Note: Removed Diagnostics Number. Modified in accordance with the Community Code of Conduct.

I have 8 devices and mostly the system is robust.  However, for parties I may take a couple of speakers from upstairs and place them downstairs to provide full house ground floor coverage and play them grouped together.Never seems to work.  Some of the speakers seem to play for a minute or two and then stop and then randomly start and stop again.I am all Wi-Fi and all updates been donePay 5 Gen 2 Stereo pair with Sub, Era 100, Move Gen 1, Play 1 and 2 x Sonos 1 Are there still app issues with grouping? 

I hope someone can help with advice. There is no sound coming out of the mid right speaker.Ive tried with an aux input to make sure it wasnt a wireless issue etc. I checked and all the driver chips are getting the correct voltage on pin 14.Ive tested the speaker seperatly and its good.All components in that area seem to check out, any advice would be appreciated.

When watching TV - how can I resolve the popping and clicking noise from my Era 300?.

Hi!  I bought my dad a couple of ERA 100’s an a separate cd player for Christmas. His old Bose cd player had stopped working. I used the Sonos inline adapter to connect to the cd player using an aux cable. Sounds great on the songs, but in between each song or when you do anything with the cd player remote the era 100 makes a super annoying popping noise. I’ve tried calling the customer support but haven’t gotten any help. I’ve ordered a replacement inline adapter, a couple different cd players, and a ground loop noise isolated to try and trouble shoot this.  Super frustrating trying to get something to work for my dad that was super simple with his old Bose stereo. Anyone else have this issue or suggestions?

I have a Ray and 2 Sonos speakers. The Ray is connected with an optic cable to my TV and my Sonos speakers are connected via wifi. I never have any issues with the Ray, however, my Sonos Era speakers constantly go out. I’ve invested so much time and money into these just for the sound to be miserable.I have upgraded my router to a high-end one that is supposed to be great for distance and wall penetration. I’ve also moved my router in hopes that would help. I have tried buying wifi extensions just in case it was a signal issue, but all signs say the signal is fine. I feel like I’ve done any troubleshooting step there is. Can anybody help? 😩

Dear Sonos team,I love my 7 of my 9 Sonos speakers. Please help me love my Era 300s.I recently upgraded my surround setup with the Arc ultra and two Era 300s. I did this for two reasons:1 I wanted a better home cinema experience with Dolby Atmos. This is working great.  2 I wanted a better music listening experience. This was what convinced my wife that we should get the era 300s, and she is less than happy (I am sad also).The Era 300s are marketed as premium surround speakers, but when setup as surrounds their main driver is turned off. This would make perfect sense if you could seamlessly switch to a stereo pair for music with the main driver on. Unfortunately, you have to completely reconfigure and re-Trueplay the system to switch between music or watching a movie. Please please Sonos team, could you answers the following questions:1 Will it be possible (with a future update) to save two different configurations including the Trueplay information so that we can seamlessly switch bet

Hej jeg har problemer med at forbinde min sonos sub til min sonos arc efter jeg er flyttet. Inden jeg er flyttet virkede der helt perfekt. jeg kan godt forbinde sub til mine play 1 højttalere, så den virker som den skal, men ligeså snart jeg forbinder min sub til min arc, så virker min sub ikke.  er der nogen som kan hjælpe? Moderator Edit: Translation by Google Translate- HiI'm having trouble connecting my sonos sub to my sonos arc after I moved. Before I moved it worked perfectly. I can connect the sub to my play 1 speakers so it works as it should, but as soon as I connect my sub to my arc, my sub doesn't work. Can anyone help?

Hi All,has any one had a similar experience?My ethernet lan and wifi has been “untouched” (no new clients added - except occasional cell phone upgrade) and working fine for 6 years with no new clients etc added - I have 13 sonos units, 8 unifi wifi aps, 10 managed switches and 180combined network clients. It was working fine (ethernet lan and WiFi) for 6 years then early december 2025 it went crazy with multiple clients constantly appearing and then disappearing off the network, clients unable to connect with each other and the internet.  Nothing worked. As a precaution I replaced the old router (10 years old) and unifi wifi controller (8 years old) but still no improvement, then disconnected individual switches and wifi aps to test if they were the cause - they werent. DNS settings were checked as well. in summary, only when all 13 sonos units with powered down and disconnected from the lan / wifi did the network behave itself - literally the minute i unplugged the last sonos unit eve

I have my Sonos system wit my beam and surround plays and two bookshelf speakers. However, my Sonos Play seems trapped on a second system. Nowhere on the app am I allowed to delete the second system or to merge them so I’m unable to use my PLAY. I’ve factory reset it a number of times but it says it’s added to the WiFi but not the system. It’s the speaker I use for music and I’m getting nowhere with it.  any help or advice would be much appreciated! thanksChris

My Sub Mini has never connected to Arc.  I have a red flashing light and it says Sub not found.  I do a factory reset and get a flashing white light, but still the same.