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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,133 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5133 Topics

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Bobby123Contributor I

asked in Speakers

Can no longer connect a Sonos SUB to a stereo pair of Sonos Ones

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻

451

1 month ago

jsapone01Contributor I

posted in Speakers

new app

How do we get a class action suit going?

655

1 month ago

FjbjrContributor I

asked in Speakers

Knocking sound from speaker

I hear a knock sound coming from my speakers

191

1 month ago

GloupzContributor I

asked in Speakers

multiroom does not work unless

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl Do you know if there is a solution to that?Thanks

422

1 month ago

NaiverajContributor I

posted in Speakers

Error: 1000

I wasn’t able to resolve the Error 1000 through the phone. But updating the system through my Mac iOS app was a breeze. I managed to easily update and now the error is resolved. Hope this will help others who are frustrated with the app. Hope Sonos gets back to its flawless app again. The new app is more of a curse than a boon.

5321

1 month ago

sglickmanContributor I

asked in Speakers

Audio cutting last 10-20 seconds of each song

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue. Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not

58134

1 month ago

SoundenjoyerRalfContributor I

asked in Speakers

Product Idea

Hello. Im Ralf and writing from Estonia. I recently purchased new sonos Arc Ultra and older Sub gen3. Really appreciatethe sound quality and sub plays really low. Definitely planning to buy dual subs one day. And i had an product idea for you guys. Dear Sonos. Lets name it Sub Ultra (Gen1) . Idea would be that it would fill the precious needs of bassheads and bigger rooms with powerful and low bass. Becayse the arc ultra allready sounds so friking big, loud and good then i feel like the sub cant keep up woth it to the end. And dont get me wrong. Sub is awesome allready. And fits well everywhere with its size and design. But hear me out….. SUB ULTRAVisually Same design as regular sub gen 3 and 4. But….. Bigger. Same dual woofer system but…..instead of dual 8 inches it would be dual 10inches… So not overkill so it would not get too heavy and big but would maybe be possible to produce 20hz as its lowest frequencies. But more inportant it wouldnt lose its power compared to sound that other

301

1 month ago

CARLO ITLAYContributor III

asked in Speakers

account not registered

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem?

461

1 month ago

AmirYashContributor I

asked in Speakers

Unable to connect to Wi-Fi

Hello Sonos Support Team, I’m experiencing an issue with connecting my Sonos device to Wi-Fi. Despite entering the correct Wi-Fi password, the device fails to connect under any circumstances. I’ve tried multiple times to ensure the password is correct, but the connection still does not establish. Could you please assist me in troubleshooting this issue? Any advice on how to resolve this would be greatly appreciated. Thank you for your help.

1054

1 month ago

handsOFFboyContributor I

asked in Speakers

ERA 300 Airplay

Hi,I have two ERA 300 speakers running as a group in my living room.When I try to play via Airplay sound only comes from one speaker.If I manually power on the second speaker in the group I get a message that my Apple Music subscription is only for one device.Airplay is seeing the two grouped speakers as two devices.If the speakers are then connected as a stereo pair both speakers work fine.Is there any way around this issue? Dan

522

1 month ago

CiderContributor I

asked in Speakers

Era 100s Stereo Pair cutting out randomly

Good morning, Hi everyone, I have a pair of Era 100s set up under my TV that I'm using as a stereo pair. Neither speaker has any issues on their own, or as a stereo pair through the app. It is only when they are connected through Bluetooth to my computer, one speaker randomly cuts in and out, completely ruining the stereo experience. I've already disconnected, factory reset, and reconnected them. They work great through the Sonos system, but over Bluetooth one always seems to cut out. I can't watch movies through my computer via Bluetooth without being completely pulled out of the experience as my right ear gets 0 of the audio. Any advice?

532

1 month ago

Sims48Contributor I

posted in Speakers

Device not connecting to wifi shows error msg re. "5ghz and 2.4 ghz networks"

In my case, this error was when trying to connect to new WiFi (new router) was incorrect.Uninstall the Sonos app, reinstall and factory reset your Sonos and it will then connect - there is a bug in the Sonos app. The uninstall and reinstall will also trigger an update to the Sonos One SL and the device will then connect.

241

1 month ago

dfmarksContributor II

asked in Speakers

Connection Issues to Sonos Speakers from Mac via Airplay

I can see most of my (assorted) Sonos speakers in the Sound control panel of my Mac, which is running the latest OS (Sonoma 14.6.1). But when I try to select one of the Sonos speakers as the default sound output device, it flashes for a second and then reverts back to the previous default (either the Mac internal speakers or the desktop wired speakers (connected via mic port). Any suggestions?

RacsoContributor I

I can’t reset my Play 5 model S100. It never turns green to connect

292

1 month ago

Astuart.mcpherson1710Contributor I

asked in Speakers

gen 1 speakers.

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

Nav1181Contributor I

Hi, what is the issue with sonos?, everything worked fine with my sky router, now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

nfloresContributor I

Do you have a guide on how to set up an SSID in my Meraki environment to wirelessly connect a couple of Five speakers to the network? I want to control the speakers with an iPad on the same wireless network, using the same VLAN. Right now, the app can’t see the speakers.

ChegmanContributor I

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

221

1 month ago

joestoksey1Contributor I

asked in Speakers

Sonos Speakers Not Syncing with Audio Playback on My Website

Hi Sonos Community,I’m trying to integrate audio playback from my website with my Sonos system, but I’m running into an issue where the sound isn’t syncing properly. The audio starts with a delay, and sometimes it doesn’t play at all through the Sonos speakers, even though other streaming services work fine.Here’s what I’ve tried so far:Tested the playback on different devices (laptops, tablets), but the delay remains. Checked my Sonos app settings to make sure the network is stable. Updated both my website’s audio player and my Sonos system to their latest versions.Is there a recommended way to optimize website audio for smooth playback on Sonos, or has anyone else encountered issues with delays when streaming from a website? Any help or suggestions would be greatly appreciated!Thanks in advance!

201

1 month ago

meatpieContributor I

posted in Speakers

My Sonos One lasted less than 3 years

My Sonos One I used for surround sound died (crackling sound) after less than 3 years. Is this the normal lifespan of a Sonos speaker?

241

1 month ago

LoanCContributor I

asked in Speakers

‘Your mobile device couldn’t connect to your Play:5

Play:5 connection issuesUnable to set up and add PLAY5 (Gen1) to my existing system. Did a Factory reset on PLAY5 (blinking Green) but Wifi couldn’t detect it (phone Wifi network same, BT is On). Connect through LAN cable, and the app could detect the PLAY5. However upon clicking “ADD” for the next set up step, it prompts message 'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.' I've plug / unplug cord multiple times, eventually results with the same message. Anyone can help?

792

1 month ago

LoganlodgeContributor I

asked in Speakers

trying to register sonos sl one

I have 2 Sonos on SL and keep getting the same error code as we did back a couple months ago. 1,000 I have tried every troubleshooting method and just lost. Online it says both are registered under my upgrade tabs. when try to connect it says error

701

1 month ago

GDazTrending Lyricist I

posted in Speakers

Arc, Beam (Gen 2) and Subwoofers - what would you do?

After adding an Arc Ultra, I’m now moving my original Arc to another room. I also have a Beam (Gen 2) in yet another room, and am trying to figure out how to best pair my subwoofers. One is a regular Sub (Gen 2), and the other is a Sub Mini.My first thought was to pair the regular Sub with the (original) Arc to keep the “higher end” gear together. However, the room the Arc is going in is significantly smaller than the room with the Beam (and there is a reason I want the Arc in that room, so that’s not a decision point). So maybe it’s better to use the Sub Mini in that room (along with the Arc)?I guess my real question is whether there is a functional tradeoff in using the Sub Mini with an Arc (relative to the regular Sub), other than overall power of the subwoofer. Would love to hear everyone’s thoughts.

412

1 month ago

sfxRainContributor I

asked in Speakers

Era 100: Volume Slider Frequently Jumps to 0

Hey, folks.I just bought two Era 100s and set them up out of the box. The issue I’m having is that when I use the physical volume slider on one of the devices, the volume will frequently jump to 0.In other words, If I give it a good swipe, the volume will rise, suddenly jump to 0, and then continue rising to finish processing the swipe. For example, it might start at 17, go up to 39, suddenly jump to 0, and end on 6. It’s completely random when this happens; it’s not consistent in terms of volume or speed of swiping. If I keep swiping up, the volume gets up to anywhere between 10 and 60 before inevitably starting over from 0.Max volume is off, and I’ve also tried rebooting devices, wifi, and app. This behavior doesn’t happen on my paired Era 100; if I do the same, it rises as expected until it blows my ears out at 100.Any ideas on what the issue is?

341

1 month ago

Jenrgeorge912Contributor I

asked in Speakers

Sonos 5 TV Optical Connection

Im trying to use a cable with stereo connector on one end and optical on the other to connect my Sonos 5 to my LG TV

794

1 month ago

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