Speakers

I’ve had my Sonos connect and play 1 for years with no issues on Virgin broadband. I’ve just had a new router that looks identical to the old one but it can’t detect on Wi-Fi. It will play with an Ethernet connection but still can’t find  the Sonos to update the Wi-Fi. As soon as the ethernet cable is unplugged, it loses connection (obviously).  Anyone else had this problem? Might it be different software in the replacement router..

I have a gen 2 beam paired with a Era 300. During playback from my hisense TV I occasionally get a popping sound from the Era 300. Has anyone else had this issue?

When I go to play Spotify on my era 100 I press the play button and it's skips through song like you are mashing the skip button. It stops after 10 seconds then will just not play any sound but is playing the song. Within the sonos app it also does this but instead afterwards it just don't not play, as it the play button does nothing. I have a strong internet connection, I've reset the speaker, reinstalled both Spotify and the sonos app. I've restarted my router. I've re linked the Spotify app to sonos. I am stumped.

So tired that my SONOS system always have an issue.  Have 25 devices and update. But there is always an issue. Moderator Note: Modified in accordance with the Community Code of Conduct.

I had 2 play:3s using S2 and ditched the bridge when I updated to S2 (years ago). One of my play 3:s died. I tossed it and purchased a used play 3 on ebay. Just received it, plugged it in and went to the app to add it but it never finds it. The white light flashes for about a minute and then goes solid. Some help I found online says to factory reset it by pressing and holding the button while plugging it in. I tried that but that did not change the behavior. While light flashes then goes solid. Don't know what to do. Please help!

Hi all,I’ve read that the Sonos combo adapter for the ERA 300 (which has both 3.5mm analogue and ethernet inputs) allows for direct streaming into the unit.  I’m assuming that this should allow for better quality music, as only the only conversion would be via the unit’s internal D-A.Does anyone have experience of this setup, and if so, have they had a notable improvement in music quality over Bluetooth 5, wi-fi 6 or 3.5mm audio input via Sonos adapter?

We have a (Sony pslx310bt) connected to 4 Sonos Era 100 speakers. When we first got this set up, the blue tooth function did not work on the sony and the speakers had to have a hard line in connection to work. They worked great…. Until the the update allowing the blue tooth function to work (supposedly). Now every time a record starts playing, one pair of era 100s starts playing the song about ten seconds ahead of the other pair. I have to go into the app and mess with settings to get it working properly. Sometimes this lasts one song, sometimes the whole record. It's enough to drive one crazy.  When I use the sonos system with bluetooth connected to my phone, it starts playing with only one pair of the speakers and I have to go in to select the other set every time. For as much as this stuff costs I don't feel like it should be so so complicated to use.  What gives? 

Hello Community,This is my first topic. I have sonos in 4 rooms.One of them have 2 one sl, 1 sub and 1 playbar.one of them have 1 one sl and ikea.One of them have 1 one sl.my bedroom have 2 one sl and minisub. my house have 3 internet access point with mesh wifi 6.I have entire home group.I started the music from spotify music is playing whole house except of my bedroom. Music is start and immediately stopped. Interrupted constantly. No problem entire house but only problem in my bedroom. What can i about this issue?

Hi,I am having an issue where one of my speakers does not always show in the app after it has been idle for some time.Restarting the app usually fixes it, but it keeps happening again. The speaker is powered on and connected to the same network. Is this a known behaviour, or are there settings I should check to keep it visible?

Music Fades IN & OUT, randomly and repeatedly. WiFi Connection is flawless. Software UpToDate. what now ?

On the 21st December 2025 my surround sound One SLs stopped playing and in the app it did they could not be found. I reset them and re-added them and they both updated to 92.0-72090. They then would not add as surrounds to my Arc Ultra so I,reset this and re-added this. This also updated to 92.0-72090. This version isn’t mentioned here - https://support.sonos.com/en-gb/article/release-notes-sonos-system-updates Anyone know why this version is not mentioned and why I had to re-setup all 3 speakers?

Bonjour,J'ai 2 sonos one associées en paire stéréo + 1 move 2 dans mon salon de 40 m2.J'ai regroupé les 3 enceintes dans la même pièce dans l application + dans le même groupe.Je parviens à régler le volume sur les 3 enceintes en même temps via l'application mais pas via les boutons physiques. Je parviens à réduire et augmenter le volume sur les 2 one en stéréo avec les boutons mais pas avec la 3 ème (move 2).C'est quand-même assez pratique de monter /descendre le son sans recours à son téléphone.Savez vous si c'est possible ?  Si oui comment faire ?Merci

So, as I’m waiting for the Arc Ultra to arrive, I stereo paired the Era300s and then added one Sub4.I then saw I was able to add the second Sub4 to the stereo pair.From what I read this shouldn’t be possible unless I had an Arc.And yet here I am, with a stereo pair of Era300s and two subs.A bug of the app? A new feature not documented?  

Good day,I have two Sonos Era 100. They both work fine individually when i connected them to my computer via bluetooth. However, when i paired them up as a stereo pair, the speaker that isn't connect to the PC keeps breaking up, and the one that is connected works perfectly. Same thing happens when i connect my Samsung phone to the stereo pair. I have also tried connecting Bluetooth to the other speaker and the problem persist in a reverse manner. The breaking is extremely frequent, about half or one full second every ten seconds. When i off the wifi the breaking is way worst.The two speakers are on either side of my 27 inch monitor and the computer is on the left side under the table. Bluetooth from the computer is a Bluetooth 5.0 dongle from TP Link. Mesh router is about 5.5meters (18 feet)  unblocked from my PC.I have no issues when streaming spotify from my phone.I have tried all of solutions i can find on the web, including power cycling on the speakers, unpair/re-pair stereo pair

hi, i would like to know wich cable will work for my era 100 speaker, because mine is broken.  thank you and happy hollidays.

Hi,Yesterday all the audio disappeared when watching tv and when using Spotify. I have only managed to get the Play:5 (Gen 1) to work, although the volume is modest and choppy. I have rebooted devices, etc. for hours now, but nothing has worked. Wifi connection is very ok so it connects to Sonos normally and I can see it plays the devices but the sounds are missing.i have moved many times and have always managed to install our old Sonos system. It has served me perfectly for 16 years, combined with all Apple devices (Macbooks, iPad, iPhone 13 Pro, AppleWatch), Genelec speakers and Samsung TVs.My combo OS S1 Version 11.16:- ConnectRegistered 23.12.2009 - Connect:Amp23.12.2009 - Play:5 (Gen 1)23.12.2009 - Playbar TV24.7.2013Of course, many people may think that the hardware is a bit outdated, because I bought products in 2009 and 2013. - Does anyone else have such old devices in operation?However, they have been of such high quality and design that I have not seen any reason to renew a f

I recently changed my WiFi provider annd hadn’t used my speaker for a month or so. I am now unable to update my Sonos Play 3, it won’t find the new WiFi system. Can anyone help?

I have had my system for around 5 years. It has worked really well, especially loved when Sonos was linked with Calm. Recently, the SL in my office skips a beat every 10 or so seconds. I have only tested it in the following situation.I have the tv on in another room, I turn on the speaker in my office to play what is on the tv. The Beam and SL are connected to the same network (5G) and the router is approximately 10 metres away (same room as TV). Beam plays sound from the TV flawlessly. The office speaker skips a beat.I have turned off, unplugged, disconnected and reconnected the speaker. I have removed network and readded network. The whole house is nbn to the house.My fear is the system is getting old now but I also don't want that to be the solution. Does anyone have any ideas or more troubleshooting tips?

Hi there,I’m running a stereo pair of Era 100s and running into a bit of a networking mystery. I’m hoping to get some clarity on why the speakers seem to prioritize 5GHz so aggressively, even when I don't want them to.Here is what I’ve experienced: * Originally, I had both units on 5GHz band. * I decided to switch to 2.4GHz, so I connected my phone to the 2.4GHz network and factory reset one speaker. After setup, it ended up on 5GHz again, not matching my phone's network band. * I then completely disabled 5GHz on my WiFi router, reset the speaker, and finally got it set up on 2.4GHz. But as soon as I turned the router's 5GHz band back on, the Era 100 immediately migrated back to 5GHz on its own.Is this intended behavior? It seems like the speaker is forcing a 5GHz connection regardless of my initial setup method. Any explanation would be appreciated.Thanks,

I’m at my wits’ end.    About three months ago my Sonos speakers started disappearing from my app one at a time.   I have about 20 total and now I’m down to three that I can see in the app.    To save everyone’s time responding:No, I did not change my network equipment.    Yes, I have rebooted my modem and router.    Yes, I have reset the controller.    Yes, I have wired one device by ethernet.    Yes, I have uninstalled and reinstalled the app on my phone.    Yes, I have factory reset multiple devices.   When they reboot the app will have a pop-up that says “Add Sonos:1” (or whatever type of speaker I may be trying to add).    When I click through that it ultimately says, “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Play:1.   So the app can see that the speaker is there and ready to be setup upon reboot, but then it won’t work.    So now every speaker that I’ve factory reset and tried to re-add is effectively dead.   This has happened on

Purchased Eros300 2 years ago.  I have to say I am extremely unhappy with how the entire system performs.  Connection issues, now we r battling with the above.  The number of updates that are rolled out are always posing a new problem.  I have about 3+ invested in Sonos which is why I am hesitant to sell it and move on to something else.  Anyone have any suggestions?

I recently purchased a Sonos system, and the sound is wonderful.  However, I can not get my streaming music (Spotify) to stay connected.  It will play for up to 30 minutes, and then Sonos is disconnected from my network.  But this does not happen when I am watching TV.  The sound is continuous throughout the time that I am watching my programing.  I have a new modem/router through Spectrum, and I have a Beam, three Era’s and a Roam 2.  This is super frustrating and I was very much looking forward to this system but I am on the verge of returning it.  Please help.

I have tried countless times to get my Sonos Ray to connect to my wifi and while it will connect if I put it into the router via an ethernet connection the moment I move it to the room I want to use it in it doesn’t find the network and won’t work. I am at my wits end with this product. Anyone got any suggestions? thanks 

I’ve just spent over an hour on the phone with Sonos Support, who, whilst extremely helpful, have been unable to fix this problem, so a last-ditch attempt is asking the community!3 months ago, I bought the following system:-2 x Era 1001 x Sub MiniAt first, it appeared to be working well, and I successfully paired all three speakers.  However, one of the Era 100’s started to disconnect occasionally.  It has now totally disconnected and is missing from the Sonos app / system.Here’s what I have tried so far:-Reset router Reset access points Reset Sonos speakers Switched off firewall Switched off VPNs Changed access point (from Unifi to Xytel) Hard reset the problematic Era 100 Hard wired the problematic Era 100 (with a USB-C to Ethernet adapter). Tried both iPhone and iPad iOS appsWhen I do a hard reset of the speaker, the Sonos app successfully discovers and adds the speaker.  However, it displays a message that the speaker may not show up in the Sonos system.I have checked my UniFi U7 a

I have an Arc, Move 2 and Era 300 on my system. The Era 300 periodically pops and  has a little static at times. I’ve tried everything to fix but nothing works. Any suggestions? Sonos could not give me an answer and I’ve been waiting over a week for someone to reach back out to me.