Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4093 Topics

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WeigandaContributor I
asked in Speakers

Wiedergabeprobleme mit Sonos one SL

Hallo Community,der Telefonsupport konnte mir nicht helfen.Und im Chat werde ich immer wieder rausgeworfen ohne mit jemandem geschrieben zu haben.Ich habe zwei Sonos One SL in meinem Verkaufsraum, im Wlan, im perfekten Empfangsberich von einem Repeater. Die Verbindung ist immer gut.Seit geraumer Zeit, geht die Musik immer wieder aus. Ich stelle die Playlist ein, die Musik läuft. Nach ein paar Stunden, immer etwas unterschiedlich, geht die Musik aus, es kommt kein Ton aus den Boxen.In der Sonos App läuft die Musik weiter. wenn ich die einzelnen Lautsprecher nach der Fehlfunktion wieder in der App an und ausschalte, geht es wieder.Für mich aber natürlich im Verkaufsraum nicht sinnvoll, immer wieder nachzubessern, alle paar Stunden.Am merkwürdigsten ist, dass die Wiedergabe zuvor immer funktioniert hat, die Ausgewählte Playlist lief immer wieder durch, konnte an den Boxen ein- und ausgeschaltet werden. Alles sehr komfortabel.Dazu muss man sagen dass in dem kompletten Netzwerk die Boxen di

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W
24 days ago
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farmguy123Contributor I
asked in Speakers

Speakers missing from app after most recent update

We have 3x Play 1s, an Alexa Play 1, a surround system with a playbar, sub, and 2x Play 1s, 2x Gen2 Amps, and 2x Gen1 Amps. Since the recent app update all of our speakers except one single play 1 have disappeared from the app. Occasionally they show back up but as soon as you try to select them to play musica they all disappear again. I can sometimes see them in Update Networks but they just continually show up there even after following the procedure. I have also tried completely resetting speakers and re-adding them to no avail. Our system is completely unusable right now.

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A
25 days ago
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CamSonozContributor I
posted in Speakers

Sonos Connectivity

Hey All,I work in an office with 30 people who all use Wi-Fi. We have 7 Sonos speakers set up throughout the office: 6 Era 300s and 1 Arc.Very often, when we try to group the Sonos together, we get the message “unable to connect, try again later.” Only one speaker will connect and the others wont.Is there a way to fix this issue?  

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AjTrek1
25 days ago
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DlaurieContributor I
asked in Speakers

Play 1 & 3 can’t connect

Have not been able to connect Play 1 or 3 for several months. I have an iPad, OS17.4.1; that is several years old.

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AjTrek1
25 days ago
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Joe-05Contributor I
asked in Speakers

Will One SL and Play:1 and Play:5 work well in the same network ?

Will One SL and Play:1 and Play:5  work well in the same network ?

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N
25 days ago
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Sylvain RoyContributor I
asked in Speakers

Sonos is constantly shutting down

I connect to Sonos, the music start but stops quickly ans doesnt résumé. A problème that has been going for several Days.

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AjTrek1
25 days ago
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KbridgersContributor I
asked in Speakers

sonos shuts off on its own

My Sonos One SL speaker will just shut off during the middle of me using it.  It’s done that for a couple months now and I’ve finally decided to ask here.  Has anyone had this issue?  Like it completely disconnects from the internet and I can longer find it in the app. I’ve shut it off and restarted, I’ve reconnected the internet, I’ve checked everything in the app.  

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AjTrek1
25 days ago
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darkmonddContributor I
asked in Speakers

Sonos Speaker Low quality audio.

Hello everyone, I am writing this to share with you the bad experiences that I am unfortunately having, and that is that the audio quality of my Sonos series 100 is horrible. I've literally turned down the bass at -10 because it sounded super saturated, even at -10 which is the maximum it becomes distorted because yes, I tried both yt music and spotify and there is no difference, they have the same problem, is this normal? If not, is there any way to exchange it for another model? Thanks in advance, you are great!!!<3 (edit) As an extra info, this is a gift from a friend, that i never used in a year until today. Thanks againn!!!!

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D
25 days ago
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Stuart LisleContributor I
asked in Speakers

no products will show on app

What is going on? Thousands of pounds of system not working.chat did not resolve my issues and impossible to contact you.very unhappy!

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Rhonny
25 days ago
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ortho1121Contributor I
asked in Speakers

Set up

My Sonos speakers worked fine in previous home.  New home and internet provider but kept the same Wifi password.  Cannot connect speakers.  Wants me to use ethernet for initial start but modem is ceiling mounted.  Any work around?

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O
25 days ago
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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M
25 days ago
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Diogenes-bloodTrending Lyricist I
posted in Speakers

Roam doesn’t power up when charging

I have asked this question before but didn’t get an answer.  when my Roam runs out of battery and I plug it in it won’t turn on for like 15min.  is this a flawed design or my speaker is malfunctioning? thabk you

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Corry P
25 days ago
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MrMouseContributor I
asked in Speakers

Green led since a week or two

Since a week or two, my speakers have a green led after being inactive for a few hours. I have switched the status lights off in the settings, to no avail.Why are the lights on, and how do I turn them off?Esprcially in a bedroom at night, I don't want a green glow all over the walls and ceiling.

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Corry P
25 days ago
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Hunter22Contributor I
asked in Speakers

sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

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M
26 days ago
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Diogenes-bloodTrending Lyricist I
asked in Speakers

sonos roam

When my Sonos Roam battery runs off and I connect it to power I can’t play music. I vitally I can’t turn it on at all for a while like 10 or 15 min. Is this a design flaw or my roam is malfunctioning?Thank you. 

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Ken_Griffiths
26 days ago
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Wade1960Contributor I
posted in Speakers

First Audio Cutting in and out - Now ZERO Volume in Middle of Audio Play

Well, ever since the NEW APP came out, my pair of Roam Speakers would cut in and out when grouped to my Beam...ONLY when listening to anything from the TV Source.It was suggested that my wireless system could be the issue. Never understood this as I would never have issues when grouped, listening to audio from the Sonos Controler.Now...now my Roam Speakers are useless. Utterly Useless. I started losing volume on the Roams when grouped yesterday, again with my Beam and again while listening via the TV Source. I can set the volume and then leave the App, only to have the volume level drop from 60 to 0. It started slowly but NOW I am unable to group my Roam speakers due to this zero volume level thing going on now constantly. They are not useless...not too bad as book ends…I specifically purchased the Roam believing I could group these to my existing system to listen to both TV Source Audio along with other audio sources.I find that this system is glitchy at best with a downright poor cus

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26 days ago
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DiegoMSB1990Contributor I
asked in Speakers

error 1101

Recently bought a Sonos Move and Ray, trying to connect them to the app, the app recognizes the devices, asks for the WiFi password, but when the sync is done the app show the error 1101 (couldn’t find any updates) and after that the app lets the devices begin configured in the home place, but when it finishes the “place configuration” it doesn’t appear in the app. I have tried all the steps in the Sonos guides, rebooted both devices and also the router but the problem is not solved, please help 

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D
26 days ago
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joni2011Contributor I
asked in Speakers

Sonos icm Hdmi(Arc)

Steeds vaker last dat de Sonos niet lekker mee gaat bij het veranderen van HDMI signaal. ( tv, chromkast, blu-ray, switch, enz ) Moet steeds vaker de stroom uit/aanzetten om geluid te krijgen. soms heb ik weer geluid vanuit tv en lijkt hij het Sonos systeem geheel kwijt te zijn.In de Sonos app kun je op Je bronnen : TV drukken maar niks werkt. Moderator Edit: Google Translate- It is increasingly common that the Sonos does not respond well when changing the HDMI signal. (TV, chrome cabinet, Blu-ray, switch, etc.) Have to turn the power off/on more and more often to get sound. Sometimes I have sound from the TV again and it seems to have lost the Sonos system completely.In the Sonos app you can press Your sources: TV but nothing works.

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J
26 days ago
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YellossirhcContributor I
asked in Speakers

speakers link separately and label different

Pairing and label speakers separately 

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P
26 days ago
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SunDadContributor I
asked in Speakers

Sonos 5

Hi All,I am using the S 2 App - it has been working fine but..My two Sono 5 speakers have started being only available from within the Sonos App. Their volume control is also erratic. I have reloaded the app, done factory resets, added speaker routine, gone thru the sound PIN routine, added the wifi password and reached the screen where it says the speaker is connected. However it says - If it does not appear in the system then power the speaker off and on and it will appear.When I go to the system in the app indeed it is not there. When I power the speaker off and on it is still not there. And when I try adding I get the “I don’t see my product” message. Back to factory reset for the green led to find the speaker …. around we go again…Any thoughts or advice would be welcomed. The S 1 App which I tried as an alternative says that my speakers are S2 compatible, but gives the option to downgrade to S 1. Should I try that?Thanks

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S
26 days ago
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ZamberdineContributor I
asked in Speakers

crap sonos app bricking the beam, dont buy

The Sonos app continues to drop out during tv playback. It is extremely frustrating and makes what used to be a great product, totally crap and frustrating to use. Sonos support does not provide solutions just what should like AI garbage.  I have found that turning the tv off and on with the video paused seems to re-establish playback to the Sonos beam, but this is crap and frustrating w then compared to a product that used to work seamlessly.

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Z
26 days ago
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achilleusContributor I
asked in Speakers

aiuto riproduzione file musicali

buongiorno a tutti sto riscontrando dei problemi con amazon music hd non riesco a far connettere gli altoparlanti sonos one sl ,se entro dall’applicazione sonos è tutto ok ma non riesco a capire se sto ascoltando musica in qualità hd ,mentre per quanto riguarda spotify è tutto ok riesco a vedere la coppia sonos tranquillamente . La domanda è questa se bypasso amazon music con apk sonos la qualità è quella in alta definizione oppure è in bassa qualità .Grazie a chi potrà rispondere buona giornata Moderator Edit: Google Translate- Good morning everyone, I'm having problems with Amazon Music HD. I can't get the Sonos One SL speakers to connect. If I enter from the Sonos application everything is ok but I can't understand if I'm listening to music in HD quality. As far as Spotify is concerned, it's everything is ok I can see the Sonos pair easily. The question is this: if I bypass Amazon music with Sonos apk the quality is high definition or low quality. Thanks to those who can answer, hav

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26 days ago
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wildysetiabudiContributor I
asked in Speakers

Sonos Era 100: bluetooth connect/disconnect chime

My Sonos Era 100 works well, except when it lost its connection to Bluetooth appliances (I connect its Bluetooth to my Sharp Android TV), it keeps trying to connect with annoying chimes. It’s really annoying.  I tried to search answer on how to turn off the Bluetooth sound, but there are only two answers:Enable Idle-Auto Disconnect option from Sonos app. But it will only turn off the chimes after 30 minutes it lost its connection.   Turn the volume down. Only work if I don’t use the speaker. My question is, isn’t there really any way to disable the Bluetooth chiming sound right away? This is hard to believe that this problem is overlooked by Sonos.  cheers,w

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26 days ago
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Rob1956Contributor I
asked in Speakers

play3 , old not used , now want to use it !

I have just rebooted my play 3 , app says it’s not registered , I can’t seem to add it to the system I get to the point where your asked to press flashing button nothing happens ! the play 3 is connected to router with an Ethernet cable 

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Stanley_4
26 days ago
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SpeakerBoxContributor I
asked in Speakers

sonos not being added to system?

I am trying to add Sonos One Gen2 to my Sonos app. However, every time I try to add it, it fails at the firmware update. It tried a second time, and fails again. It allows me to continue, but the Sonos isn’t added to the Sonos app to manage.  -I’ve rebooted my modem -I’ve rebooted the Sonos -I’ve rebooted my phone -I’ve reset the app-I’ve factory reset the Sonos one gen 2 -I’m as close as I can get to the modem, I’ve also tried disabling the 5Ghz antenna-I’ve signed out and in of the Sonos appI can’t get the Sonos added to my app no matter what I do. Please help. 

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S
27 days ago
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