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mdbs
Contributor I
February 9, 2026
Answered

Sonos One will not connect without a cable

New Sky 500 max router, old ish Sonos one. All ok until i needed to connect to latest WIFI.

It connects when wired no problem but will not work wireless. I have tried many times. Factory resets etc etc. 

I am not especially tech savvy but usually get by. Not this time. Tried Iphone and Samsung phones.

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nik9669aAnswer
Senior Virtuoso
February 9, 2026

thanks for reply….Sonos tech fixed it but now theres no music unless I send it from my phone etc

 

“…send it from my phone” as in via Bluetooth, or instigate a stream from a radio station from my phone? 
 

If behaviour now is so different, how were you doing it previously? 

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3 replies

mdbsAuthor
Contributor I
February 9, 2026

thanks for reply….Sonos tech fixed it but now theres no music unless I send it from my phone etc

 

 

 

nik9669aAnswer
Senior Virtuoso
February 9, 2026

thanks for reply….Sonos tech fixed it but now theres no music unless I send it from my phone etc

 

“…send it from my phone” as in via Bluetooth, or instigate a stream from a radio station from my phone? 
 

If behaviour now is so different, how were you doing it previously? 

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