Hi:
I found my Sonos era 100 have WiFi connection problem with Arc ultra, therefore I executed a diagnosis with number **********.
May you please help to explain the content of the Diagnosis report
Thanks
Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.
Best answer by Sotiris C.
Hello
I am sorry to hear you are experiencing connection issues within your Sonos system.
Please have a look at our Support Article Reduce wireless interference which includes some basic troubleshooting steps and information that can assist you, with the main one being a network refresh to all networking devices involved.
Start by rebooting your Router → Sonos → Controller (smartphone/tablet).
As
They have tools at their disposal to provide you with information specific to your Sonos system and what it reports.
I hope this helps.
You have to call Sonos Tech Support to discuss the data. We here in the community do not have access to that information. FYI, we in the community are just Sonos users like yourself.
+16Hello
I am sorry to hear you are experiencing connection issues within your Sonos system.
Please have a look at our Support Article Reduce wireless interference which includes some basic troubleshooting steps and information that can assist you, with the main one being a network refresh to all networking devices involved.
Start by rebooting your Router → Sonos → Controller (smartphone/tablet).
As
They have tools at their disposal to provide you with information specific to your Sonos system and what it reports.
I hope this helps.
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