Avid Contributor I

Family Feedback from Christmas

26 replies
328 views

“Wow. I thought this was a stable product.”

”The sound is good when it works.”

”I can’t believe you have to keep resetting the router.”

And from me: “This used to work really well. Now it’s just embarrassing.”

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nik9669a

Senior Virtuoso

If you want to add my comment on my system to your collection of quotes:

My system is stable, reliable and very enjoyable, and has been so for many years.

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botanyAuthor

Avid Contributor I

If you want to add my comment on my system to your collection of quotes:

My system is stable, reliable and very enjoyable.

Yeah, no-one said that.

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nik9669a

Senior Virtuoso

If you want to add my comment on my system to your collection of quotes:

My system is stable, reliable and very enjoyable.

Yeah, no-one said that.

I’m sure I’m not the only one with a stable system.

Airgetlam

It sure sounds like there are issues with your local network. Sonos, being a network device, relies on a clean and stable network to work, most folks seem to have that. Perhaps if you were to help us understand yours, we could make suggestions. Or you could call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Certainly my S2 system is stable, and I have no issues.

Bruce

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botanyAuthor

Avid Contributor I

It sure sounds like there are issues with your local network. Sonos, being a network device, relies on a clean and stable network to work, most folks seem to have that. Perhaps if you were to help us understand yours, we could make suggestions. Or you could call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Certainly my S2 system is stable, and I have no issues.

User for many years. Single network. Everything was factory reset before Christmas. And I’m not calling Sonos Helpline yet again. Yes “it’s a network product” and its components should not constantly disconnect from a single network. This never used to happen.

Airgetlam

Mine doesn’t. I’ve been a user since the early years, so there’s all indications that it is a local network issue. Note the word ‘or’ in my response. There is no requirement that you call in, but if you want assistance on this community forum, it would help us help you if you provided more than simple anecdotal comments.

Bruce

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nik9669a

Senior Virtuoso

User for many years. Single network. Everything was factory reset before Christmas. And I’m not calling Sonos Helpline yet again. Yes “it’s a network product” and its components should not constantly disconnect from a single network. This never used to happen.

There is a possibility it’s caused by WiFi interference, which might be caused by a new or changed electrical device in your home or that of a neighbour.

Stanley_4

Grand Maestro

Factory Reset is not a solution, not recommended aside from a few well documented situations or to be used only after consulting Sonos support.

If you are looking for a solution most folks coming here find one, a few need the additional diagnostics support offers.

Your decision.

AjTrek1

Since no one wants to say it…I will…

If the Play 5 (gen 1) and Play 1 are your only products (or multiple products of the same vintage) they may be failing as you indirectly assert it’s not your network. Therefore you should seriously consider calling Sonos Tech support or provide more information about your network. This back n’ forth without any useful information is an exercise in futility.

Together Everyone Achieves More = T.E.A.M.

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botanyAuthor

Avid Contributor I

Thanks everyone - no, all products are S2, and I just spent another 40 mins of my life dealing with Sonos Support to be told that my wi-fi signals are clashing, and for everything to be reset and a new Sonosnet channel to be assigned and it’s still not working.

But I’m glad it’s working for some of you.

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