Family Feedback from Christmas

WiFi signals clashing??? Do you have an ISP provided router/modem with your own router connected to  it?

Sorry you’re dealing with this. IMO it’s not acceptable that they ended the call that way. They should either resolve the issue or escalate you to level 2 support. 

Yes. Changed ethernet cable which she confirmed is connected and working. Thanks for everything but there’s something systemically wrong with the Sonos hardware or the software and I’m so bored of being told that it’s my network that’s the problem. 

Now we’re getting somewhere…

If you have an ISP provided modem/router the router side of the ISP equipment must be placed in Bridge mode. At this junction it would appear that your personal router and the ISP router are both producing a WiFi network thus the Sonos Tech Support saying you have  “Clashng WiFi signals”

🙄 Here’s a new one.

Even if it’s true, the Sonos hardware or software should not require the consumer to be manually configuring “the router side of the ISP equipment”. 
 

I was formerly a Sonos apostle, but I’m out.

How? Sonos is a client of the network, not an owner that can make changes. 

Once you’ve decided that an issue must be [ … ] or cannot be [ … ] you are likely to be blindsided.

Routers are take charge guys. If you have multiple routers enabled, there is a fight for control and the user loses. Your phone/pad/computer could be using one WiFi while some SONOS system units are using the other — and any can flip over time. As a result sometimes everything will be using the same WiFi and the system will work, sometimes not.

Web browsing is a direct connection outside to the Internet and users feel that their network is “perfect” if browsers and email work. SONOS units and controllers must constantly chat with each other inside the local network. If two routers are fighting for control over local traffic and are alternatively capturing this or that device, SONOS cannot be reliable.

That’s where you are wrong. Either you or your ISP will have to place the ISP router in Bridge mode. If you are unwilling to do so you will continue to have issues with your Sonos. 
Therefore, good luck and “I’m out”.

I’m beginning to believe the Sonos is NOT for everyone. At this point people still refuse to believe network/WIFI issues are the main cause of for Sonos not working properly. It’s been almost two years since the new app was released and people are here still complaining about it not working. 

https://support.sonos.com/en-us/article/sonos-system-requirements

https://en.community.sonos.com/speakers-229128/connection-issues-with-new-app-6894845

I had 60 people over at my home for a Christmas party recently and had no issues with my speakers disappearing or the audio cutting out. This is with my ISP’s combo unit, (Optimum) and a U7 lite to extend my WiFi. All speakers are wirelessly connected.

FOMO is not a reason to keep using a product that frustrates you.

Smaller party here,  but multiple Rooms streaming from my music library and never a glitch.

Until I admitted I had networks issues that would never have happened.