“Wow. I thought this was a stable product.”
”The sound is good when it works.”
”I can’t believe you have to keep resetting the router.”
And from me: “This used to work really well. Now it’s just embarrassing.”
Family Feedback from Christmas
I wonder why Sonos support didn’t spot the issue with OPs wifi or router misconfiguration and walk them through the fix.
Because Sonos support are script readers. Plus, the OP sounds like one of those types who would insist they’ve tried everything before and refuse to admit it may be the router/network.
They must have access to the error data through the system diagnostics, so even if the support team lacks technical knowledge, whatever tool they use should provide a clear roadmap for resolving the issue of “wifi signals clashing” as OP was told by support.
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