Answered

My neighbor and I are sharing our wifi via mesh routers in order to save on monthly costs.I already have my Sonos device connected, my neighbor would like to set up his own account on the same wifi, is this possible? 

Hi all,I’m new to this forum. My name is Mark, and I need some advice on the setup with a high ceiling. I was looking to buy Arc or Beam, but not sure if Dolby Atmos would work in this setup. The top of the ceiling in the middle is 4m.Soundbar preferred as I want to minimise cables, but open to other configurations if the ceiling is an issue. Assume windows would be closed while watching TV, and the view here is from the wall closing the room.Any suggestions on the recommended setup would be much appreciated.Cheers,Mark  

Let’s say you have set up two rooms, or somehow duplicated your main room and now speakers are in the wrong place.   In my case, I had two living room setups.There is no way to delete a speaker, or room setup that I could find.After spending all kinds of time trying to find an answer, I figured this out. I just went to ADD a speaker to the correct living room, at which point it will ask to remove it from the other setup.  To make it easier, rename the other system to bathroom or something so you are not confused with the two living room setups you might have.BINGO BINGO

Anyone have experience where devices are kicked off the wifi network when interacting with Sonos speakers.  Either the Sonos app or airplay to a Sonos speaker.  

Morning all I have a ps5 connected to arcana to Samsung tvive tried everything (I think)  cannot get atmos while playing games or while streaming Amazon or Netflix etc. any suggestions?of note when I connect fire stick to arcana I can get atmos through amazon only on jack ryan 🤷🏻‍♂️🤷🏻‍♂️help please many thanksjon 

Hi, I have 9 products that all appear to be eligible for the upgrade program. Will these continue working if I use them to upgrade, I.e use them to get discounted new speakers?  I’m using the latest Sonos app as far as I’m aware.  ThanksMatt

I mostly use Amazon Music on Sonos, but when I scroll through the artists it stops at D. I can search for a specific artists and it will come up, but i would like to be able to scroll through and browse. I have tried to disconnect and reconnect the Amazon account, tried to refresh, logged out and back in to sonos app. Any suggestions? 

Just wondering if Sonos has fixed this known issue... I have multiple songs streaming through the Sonos app from Spotify. When I put them on repeat it plays the first time through and then only 18 seconds the next round before skipping and repeating from the beginning over and over. Each time only playing 18 seconds.  I've tried all of the various suggested fixes with regards to routers and bandwidth and channels. I've removed Spotify and reinstalled.  Really hope there's been progress here.  Thanks-Mario

I have the 2nd gen beam and 2 era 300s on either side right next to my tv (not behind, but in the built-ins right next to the tv in the front of the room). The beam is plugged in to the tv and the eras connect to the beam through Bluetooth. When I play music I can set the eras to play full sound. How do I do this when the tv is playing?? Since they are in the front of the room, I do not want them playing “background” noise like they do when they’re set up as surrounds. I want them playing full sound. 

During setup, my phone recognizes the era and things go well until I get to the step where the Era 100 tries to connect to the wifi. It fails to do so and times out. I’m very tried to factory reset the speaker three times and have unplugged/replugged the router and it still won’t connect. I have speaker directly next to the router and my phone. Also, it asks to connect to the flashing “blue” button on top which never flashes. Any help is appreciated. 

Hello everyone long time Sonos customer here with Play 1, 3, 5 in various rooms.  Our house came with pre-wired ceiling and outdoor speakers that terminate in a big bundle of wires in the hallway coat closet. There’s a power outlet in the closet (convenient!) so I use Connect:Amp connected to a Pyle selector switch. This allows me to easily select what ceiling speakers in the house (backyard, family room, laundry room, courtyard etc) to play music in. We stream Pandora/Prime/Apple Music using the Sonos app through the Connect:Amp and the Plays. The Play 1-3-5s are sitting in rooms without ceiling speakers (garage, bathroom, office) so it all works well and have music pretty much anywhere we are. I want to purchase a turntable to play our vinyl (yes we still have albums from the 70s/80s).  My question is connectivity.   I want the turntable in the living room on proud display adjacent to our albums, just like back in the day.   But the ceiling speaker wires terminate in the coat closet,

When linking music library system hangs...

How do I disable apple airplay?

Hi All,I’ve had Sonos products for over 10 years and always loved them. Over the last year I’ve been more and more infuriated buy the app just randomly picking what products it shows me. I’ve tried everything I can think of and it’s been over a year now. I want to add more speakers but it seems pointless spending more money if they won’t work. To help anyone generous enough to support I’ve broken down the set up I have and what I’ve tried so far: Set Up Sky Broadband  Eero Mesh WiFi Sonos Play 1 * 5 Sonos Playbar Sonos Move  Sonos Era 100 New and up to date App What I’ve tried Resetting products that have disappeared (several times) Unplugging WIFI and router  Following the “You seem to be missing some products wizard on the app” Creating a new set up Buying a new Move  Buying the Era 100 Moving the Eero network to Bridge I might be wrong, but it feels like there are two set ups and it flicks between them.  Any help or advice would be great. Thanks in advance  

Why does the sound keep going off when Beam connected to TV

My sonos system suddently gets “access denied” to my synology NAS but only for my Play 5 gen 1 and connet AMP gen 1. New sonos AMP and play 1 works fine? Hope someone are able to help me???

hello everyone,I am looking for help to setup my turn table.Currently, my Sonos setup is mainly for Home Theatre. It is a 5.1 setup comprised with Arc, Sub, Amp driving the 2 passive rear ceiling speakers.I have an old Pro-Ject turn table with a Pro-Ject pre-amp that I would like to incorporate in the Sonos ecosystem.Since my Amp is already setup to the 2 passive rears, I cannot use it for the turn table. So I think I need to look for a Sonos speaker that has line-in capability to drive the turn table with its build-in amp and allows me to include the turn table to my Sonos setup. Am I thinking this right?Prefer result would be a Sonos product compatible to the S2 app and allows the turn table to play across all my Sonos products.Thank you for any advice.Eric 

I play my daughter a baby sleep spotify playlist through the Sonos at night. And if I try to listen to a podcast on my phone the sonos will stop playing. I have a spotify family plan. Does anyone have a solution for this? Do I need to reach out to Spotify instead? Thanks for any help you can offer.

Hi all, I had a beam gen 1 that i was trying to use on the TV that came with my apartment. I had it with surrounds and i was trying to get it to play 5.1 audio to no avail. When i looked online it said to check on the tvs settings what audio format it would come out as but there is no option for this. For reference it’s a techwood tv i searched the model number online and there was no info about it at all. The beam was connected via hdmi arc. I sold the beam gen 1 as in the end i had to use a different tv with it to work in surround sound but now i need that other tv back and i was wanting to try and get a gen 2 beam or arc. I was wondering is there any point in me buying a gen 2 if i can’t get surround sound to work on the tv or if anyone know how to get it to work. Edit: I have an apple tv connected to the tv as well and i was wondering if there was a way that i can connect it just to that with an adapter of some sort? i just want to be able to get surround sound via the techwood tv.

It seems a recent update has impacted the touch control functionality. It used to be that disabling touch controls would only impact the functionality that reacts to touch. Recently, however, when touch controls are disabled, you can no longer switch between Bluetooth and WIFI functionality. Is anyone else having this issue? 

I can logon to the SONOS website but the SONOS App gives me and invalid email or password.I reset my password several time but it does not work on the App only on the website.

3 hours with Sonos tech support Daily reboot of router, daily unplug and power up all six Sonos speakers  Daily reinstall of Sonos app  Total hours per week dealing with Sonos  connectivity issues - 12 I’m about to sell off the whole system on Craigslist and go back to wired speakers. Too much of my time being spent with Sonos connectivity issues. System - 5 Sonos One speakers and one Sonos Roam. In an apartment building in NYC with 300 other apartments. Spectrum wifi. I’ve configured and reconfigured the modem. I’ve rebooted, restarted, factory resetted, deleted, reinstalled and all to no avail. The only way to make it work - 1. Unplug all speakers, uninstall and reinstall app, reboot router and then do it again later in the day when the system falls apart again. Anyone want to buy six Sonos speakers?  

Hello Everyone, Even though i would have loved it I cannot install an Arc or Beam on my wall at the moment.So i am looking to get a Sonos Amp connected to my Samsung One Box. would it work so i get TV sound from the Sonos Speaker Latency ? If I get an 800€ “adapter” :) I’d like to get something that works right Thanks for your input

Tidal Connect integrated with my Sonos Move generation 1 with only acceptable glitches for a long time. The last couple of weeks, however, when I select playback in Tidal Connect to the Move, the music plays out of the iOS devices speakers... no music from the Move. Yet integration with my Sonos Connect still works as it always has. But when both the Connect and the Move are zoned together, the problem again occurs: music only outputs through the iOS device.I am trying to figure out if the problem is on the Sonos end or Tidal end. Peculiar that the Connect is fine while the Move is not. The Connect is hardwired to the network while, obviously, the Move is on Wi-Fi.I pray someone has any advice.

Hi. I have my livingroom set up as a  Sonos TV Surround system (inc Beam Gen 2, Sub Mini, and 2 Era 100s). But I also have several Amazon Echo devices dotted around my home, and use Alexa as my main “smart speaker” voice controller.I have created a Group, and I can add my “Livingroom” to the group, but no matter what I do I cannot actually get it to play anything on the Sonos system when I say (for example) “Alexa, play Xxx on the Everywhere Group.