Suddenly, low volume on all Play One speakers

4 replies
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We were gone from Sept 1-22 and when we returned, all our Play Ones require us to turn the volume from the normal 30-40 to 60 or higher just to hear people talking. What happened while we were gone? Why the change? We are running the app on iPhones app version 15.8.1 and Sonos OS version S2.

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AirgetlamAnswer

Unplugging them from power, waiting a minute, then plug them back in.

Never do a factory reset without being instructed by Sonos directly, it solves nothing (or close enough to be nothing) , and erases data that might be useful to track down an issue.

Bruce

Airgetlam

Seems like a local issue, I’ve not seen any other reports of this behavior. Have you rebooted both the Sonos units, and the router?

Bruce

J

jdill711Author

Contributor I

By reboot, do you mean unplugging each speaker and plugging them back in? Or doing a full reset to factory settings forcing me to redo the complete set up on my entire network of speakers?

AirgetlamAnswer

Unplugging them from power, waiting a minute, then plug them back in.

Never do a factory reset without being instructed by Sonos directly, it solves nothing (or close enough to be nothing) , and erases data that might be useful to track down an issue.

Bruce

Stanley_4

Grand Maestro

Not the Factory Reset, it rarely fixes anything a power-cycle / reboot won’t do and as you said it deletes all system settings.

You might also check to see if the “Volume Limit” on the problem speakers got tweaked.

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