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Is there some form of baseline for the height setting of the Arc and Era 300 speakers? What I mean is for example a +1 for each 30/40 cm of ceiling height? So for a ceiling of 270 cm the best setting would be around 7 or 8.  And yes I am aware I could just experiment what sounds best to me but I am just wondering if there is a best practice. 

I'm currently experiencing connectivity problems with my Samsung S20 Ultra phone when using the Spotify app. Specifically, I cannot see my Sonos devices to connect. However, when I check with another Android or Apple device, the Sonos devices are visible and connect seamlessly

Hello everyone,Question about the connexions with the Sonos Boost :If I connect the Sonos Boost to the Internet box with a cable, is it ok like that ? Or do I have to also connect one speaker with a cable to the Internet box / sonos boost ?I suppose it's ok if just the Sonos Boost is connected with a cable but I would like to be 100% sure. Thank you in advance. Bert

I can´t connect my Sonos PLAY 5 (early edition) in the app. Shows white light. It is wired to the Router. All other Products and system are working, System is updated. Have tried troubleshooting processes; Find missing Product, Add Product, Re-start Product, Re-start Router.Ideas are more than welcome :0)  

A brand new recording of Sweeney Todd was released to Apple Music on September 8, 2023.It plays fine on Apple devices, but Sonos keep returning:Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 1, 2023 - 3:52 PM Central TimeLooks like you're listening on another device. To resume listening here, just press Play.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8, 2023 - 10:01 AM Central TimeUnable to play 'Prelude' - it is encoded using an unsupported digital rights management system.Friday, September 8,

I cannot play the new Stones single through Sonos app. I can, however, play it via Airplay. Screenshot of error message follows. Any thoughts?  

I can't add the mixcloud app to my sonos account. Please help.

Bonjour,J’ai acheté un Sub gen 2 d’occasion. Lorsque je lance la procédure de factory rest, le voyant du sub reste bloqué sur le voyant clignotant orange et banc, sans jamais passer au voyant vert clignotant comme indiqué dans la procédure. Existe t’il une solution ?MerciCordialement Google Translate:Good morning,I bought a used Sub gen 2. When I run the factory rest procedure, the sub LED gets stuck on flashing amber and bench, never changing to flashing green as shown in the procedure. Is there a solution?THANKSSincerely

Hi All Hoping for some advice with diagnosing a problem. Noticed in my sonos app that one of my Subs was no longer connected to my setup. Had a look physically and no lights. Unplugged and plugged back in and no luck. Tried to reset, nothing. Restarted router, nothing. Used the cable from my other working sub and that wasn't the issue either. The only response I could get was leaving it unplugged for half an hour and then plugging it back in. I would get one white light, then another and then it would turn off and be unresponsive again. Does anyone know what this light message means or what the problem could be? Cheers  :)

I have a Panasonic TV and Sonos Beam plus Sub Mini and two Ones at the rear.Due to the failure of the HDMI ARC port on the TV I have had to connect the Beam to the TV using the optical port and the provided adaptor.Will there be any difference in audio quality and what will be the downside of not having CEC (or Viera)?PS I am still able to use the remote for volume even though it says "speakers off" when adjusting volume. 

Hi, I have a Sonos one SL and I use the sonos app on IOS. When in ibiza I used a sonos system in an air bnb and played ibiza global radio on the app. All fine. Came back to the UK and bought my first sonos to play it here. Setup and the app won’t find Ibiza global radio or any other ibiza stations really. I’ve added tunein but that won’t find it. I’ve researched about adding radio but not getting anywhere.Am I able to add this on the sonos app and play in the UK? Presumed it would just find it straight away no problems. Struggling, help!thanks 

I have a play 5 which I occasionally would like to use in the garden with a line in from my phone. This means unplugging it so that it forgets that it is connected to the line in. As there is no WiFi in the garden it is then impossible to instruct it to accept line in again.Does anyone know a workaround for this?

I am willing to pay someone in Sono to produce an app to be able to sound on the hour and on the 1/2 hour of choosing various church Bells that would even stop the music for the on the hour church bell and 1/2 hour bell sound. I would even let sonos rent the app to make some monies . I live in the mountains and work outside and would love to know what time it is by listening to the church Bells. 

New system not connecting. Being told to factory reset.

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

Hi All, I have an AVR and I connected a port to it. Now I can switch to the Port input and it will play stereo out the left and right channels in my theater. My AVR has sub pre-out’s and I want to purchase a powered sub and attach it to one of  the pre-outs. Will the Sub work with the music streaming out of the Sonos Port ? I obviously also expect the sub to work when I am just using the theater normally as well. I am still figuring out how to also replicate the stereo sound to my rear channels as well. I have a Denon S660H if that helps. Would appreciate any feedback on this.Thank you.​​​​​​​  

I have Fire TV stick, Sony Bravia TV, Sonos 1 gen Beam and 2 one sl speakers.  Speakers fine with music but when play TV no sound in one sl speakers. Do not see pairing option on TV settings. Any suggestions appreciated.

Is there anyway to get Google Assistant working on the Era 100?  

I am planning to add Era 100 to my existing Sonos speakers. My reason is to use line in and connect my turntable to the Era 100. My question is as follows: if I connect the turntable to the Era will the sound then also play over the other speakers in my room (they are grouped together )? I have two Play 1’s and the first generation playbar in this room but also other play 1’s in other rooms. Thanks

I have a Samsung Q7F tv connected by ARC to a Sonos Beam 2 and Mini-Sub.  The combination is capable of great sound and crystal clear dialogue but annoyingly the TV often defaults to PCM which is not so clear.  Then it requires going to the tv settings>sound>expert settings to select bitstream out and Dolby or Dolby +.   We use the tv between UK free to air SD, HD and Netflix, Prime, Disney, iPlayer.  Does anyone know if the Samsung Q7F can be set to default to automatically select the best sound?

Hi,I’m not sure which products to choose when upgrading. Pls help :) My current setup is listed below, I’m currently using the S1 app.Amplifier: Connect AMP Main speakers: B&W 606 Subwoofer: B&W ASW608 Extra speakers: Play 1 (2 pcs) Sonos BridgeI would like to switch out the old Connect AMP with the new Amp in order to get my TV connected to the setup…. questions:Will I be able to keep my Main speakers and Subwoofer? Will I need to switch out the Play 1 speakers (dont think they work with the S2 app)? Will I still need my Sonos Bridge, or does it have to be replaced? Should I also get a soundbar?Thanks!!! :D_Michael 

I have a Beam connected to my TV through the ARC hdmi channel. It’s worked perfectly for around a year. Now suddenly the sound has started dropping and disconnecting from ARC randomly for about 1 to 4 seconds. I have done all the resets etc found in this forum and elsewhere. I have even talked direct with Sonos and gone through their recommendations like changing the Chanel number etc, but still the same. Now something new has happened. When listening to streaming music today, it cut out the same for approximately 3 seconds before reconnecting. I know this is the same problem as the TV as when I look at the display on top the white light is flashing before going solid white again. This has at least told me that the TV is NOT the problem, but the sound bar in some way is. I’ve tried different power connections but no difference. My wi if in the room is excellent and I never get any drop out or disconnect from it. Bit of a long shot but anyone else with this particular problem. I’m think

Sonos roam wireless charger not charging 

Hi, did a we chat this morning as I had a bit of time to finally sort out this Beam not outputting audio from my TV. The Beam suddenly outputting sound from my tv around 2 months ago. I tried to reconnect via the app but it wouldn’t work. It did however work through the app when I plugged the Ethernet into it direct but still wouldn’t play the tv sound. The tv was not old but we decided to move it to the bedroom and have a new one downstairs.Set up the new tv and still no sound from the Beam or connection. Decided to give up.  This morning we did a reset on both the app and the Beam. Outcome - the beam is now connected back to the app and plays sound from the radio etc. But it still won’t connect to the TV. The end error always says ARC not detected. Now, iv tried this on 3 separate TV’ (all Samsung), made sure ARC settings are enabled and selected the receiver as the sound output. I have also tried multiple HDMI cables. One of which gets one step further than the other as I actually g

What speaker stands will be compatible with the new Era 100 speakers?.