Answered

Sonos Five no right channel using line in

  • 1 October 2023
  • 6 replies
  • 115 views
H

Hi,

We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.

Hopefully someone can help me with this.

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Best answer by Airgetlam 3 October 2023, 00:49

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6 replies

controlav
Userlevel 7
Badge +23

You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
G

I’m having this same problem and used same troubleshooting methods.  

H

You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.

Yes! The base of the plug is against the speaker. So assuming that Sonos didn't make the port deeper🤡; it's as far in as possible

Airgetlam

Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?

Bruce
H

Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?

Maybe to clarify: My profession is in audio so I know the difference between components :P.
To answer your question with a straight answer: Yes, it's stereo. I tried different cables too just to be sure, tried different input devices, and tried changing the latency and compression . Currently I'm thinking either the Five Line-In is faulty or I'm missing some stupidly small thing inside the app what I can't seem to figure out.

Airgetlam

One never knows, so thank you for the extra clarity. I can certainly remember several situations in the recent past that were caused by that particular issue. 

I’d suggest at this point that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m not 100% sure a failure in the line in electronics will show up, but it will start a conversation I think needs to occur, and I think you’ve gotten all you can from the community. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
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