Contributor I

Answered

Sonos Five no right channel using line in

6 replies
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Hi,

We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.

Hopefully someone can help me with this.

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AirgetlamAnswer

One never knows, so thank you for the extra clarity. I can certainly remember several situations in the recent past that were caused by that particular issue.

I’d suggest at this point that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m not 100% sure a failure in the line in electronics will show up, but it will start a conversation I think needs to occur, and I think you’ve gotten all you can from the community.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

controlav

Lead Maestro

You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

Ghoul123

Lyricist I

I’m having this same problem and used same troubleshooting methods.

H

Henri HakkersAuthor

Contributor I

You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.

Yes! The base of the plug is against the speaker. So assuming that Sonos didn't make the port deeper🤡; it's as far in as possible

Airgetlam

Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?

Bruce

H

Henri HakkersAuthor

Contributor I

Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?

Maybe to clarify: My profession is in audio so I know the difference between components :P.
To answer your question with a straight answer: Yes, it's stereo. I tried different cables too just to be sure, tried different input devices, and tried changing the latency and compression . Currently I'm thinking either the Five Line-In is faulty or I'm missing some stupidly small thing inside the app what I can't seem to figure out.

AirgetlamAnswer

One never knows, so thank you for the extra clarity. I can certainly remember several situations in the recent past that were caused by that particular issue.

I’d suggest at this point that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m not 100% sure a failure in the line in electronics will show up, but it will start a conversation I think needs to occur, and I think you’ve gotten all you can from the community.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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