Hi,
We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.
Hopefully someone can help me with this.
Best answer by Airgetlam
One never knows, so thank you for the extra clarity. I can certainly remember several situations in the recent past that were caused by that particular issue.
I’d suggest at this point that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m not 100% sure a failure in the line in electronics will show up, but it will start a conversation I think needs to occur, and I think you’ve gotten all you can from the community.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
+24You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.
You sure the plug is in all the way? A not-quite-fully-inserted 3.5mm plug will give you a single channel. Not a new phenomenon, 3.5mm plugs are older than I am.
Yes! The base of the plug is against the speaker. So assuming that Sonos didn't make the port deeper🤡; it's as far in as possible
Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?
Silly question, but you’re certain this plug you’re using is a stereo, and not a mono plug?
Maybe to clarify: My profession is in audio so I know the difference between components :P.
To answer your question with a straight answer: Yes, it's stereo. I tried different cables too just to be sure, tried different input devices, and tried changing the latency and compression . Currently I'm thinking either the Five Line-In is faulty or I'm missing some stupidly small thing inside the app what I can't seem to figure out.
One never knows, so thank you for the extra clarity. I can certainly remember several situations in the recent past that were caused by that particular issue.
I’d suggest at this point that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. I’m not 100% sure a failure in the line in electronics will show up, but it will start a conversation I think needs to occur, and I think you’ve gotten all you can from the community.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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