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Hi.My SONOS system (Play 5 and Connect) has been in store and have recently recommissioned my setup.I store all my music on a NAS drive and Asset UPnP. However, I can only play one track at a time and not the whole album but I could in the past.Just to confuse issues, I can play everything on my HIFI, So doubt it’s an indexing problemAny idea why? .   

This topic is a year old and it was dismissed as being solved.  It’s not.   I’m reactivating my Port after two years of retirement for all Sono equipment I own.  That’s another story.   I factory reset it and it updated its OS.  Left channel does not work.   It’s not cables or stereo equipment.  A simple swap of L/R validates the source as the Port.   Wassup?   

Hello,  I have just received a second Sonos ERA 300 for Christmas and have added it to my first 300 with a sub mini. They work great together except when I used my turntable through Line In. Then just one of the speakers plays correctly and the other one at a greatly reduced volume. I’ve even swapped the speakers and the new one still plays about half volume even when it is the one with line in connected. Sonos support couldn’t help. Can you offer any guidance? Also balance isn’t an options at all in the app for this pair which seems odd. If I could adjust that I would think it would work.  Greg

Hi! My Sonos one stopped working some time ago. When I am trying to reconnect it with my phone it is just blinking constantly. I have tried to connect it with the network cable and also reset it but it still just continuing blinking. Need help!

I have a Pro-Ject T1 Phono SB Turntable connected to a Sonos Five.When I play a record, I can hear the music from the record very faintly where the needle meets the vinyl. It’s also playing in the speaker as normal. Is this normal? Can I do anything to stop the music sounding at the surface of the vinyl as it’s a little delay so noticeable when you listen with the lower volume in the speaker.

My system has started exhibiting near constant connection issues on two speakers in particular. A (I think) first gen Play:3 and first gen Playbar are the problems for the most part. Started about 6 months ago maybe. At night I play rain sounds from my music library on 3 different rooms in my home. A Play:1, a Play:3 (the problem one) and the Playbar that’s part of a surround setup with the Sub and two Play:1’s. The Play:3 will only function for a few nights before it starts cutting out again. If unplug it and restart the speaker it seems to fix it for a few more days.  Same with the Playbar, though it can also exhibit similar issues with TV programming. When I play this audio from my library, each room is playing it independently, mainly because playing grouping across multiple rooms usually gives me problems as well. So like I said, rebooting the guilty speaker seems to fix things for a few days. It’s almost as if they are encountering so many errors they freeze up or something.  My

I have a ten year old Sonos system w built in speakers attached to my components.  What would it cost to upgrade the entire system?what would an upgrade provide compared to my current system?

I’m considering buying a Sonos Arc but before I do I want to make sure it will work for the intended purpose. Is it possible for me to set up a Sonos Arc, 2 Sonos One and Sonos Bass as surround sound on my TV and also use the same 2 Sonos Ones as a stereo pair when I’m playing music or does one negate the other? Thanks. 

Bonjour,Comment fait-on pour régler le volume avec les boutons physiques d’un iPhone ?Merci

 Have a whole bunch of Sonos stuff, everything has been working fine but now something has happened. Can't get SUB & Play:1 to work with playbar.If I make a stereo pair of Play:1 it works perfectly with or without sub, if I connect sub to any other speakers it works fine but if I try to connect them to playbar it doesn't work. Have reset and reinstalled tons of times. It refuses to work however the Playbar as it is also works without problems.(Before, I use a network cable but after I talked to sonos support, now all speakers are on WIFI)Searched the Sonos forum found others with the same problem but nowhere have I found how to solve it, does anyone here have any good tips before all the hair is gone :-) 

Hi. I’m new to the Sonos family and have 4 Sonance ceiling speakers connected to an amp. An Arc and Sub. Set up as 2 groups. I’m thinking of adding a turntable and am a bit limited with wiring it to the amp. I’m thinking of a wireless turntable and been researching Victrola Onyx/Carbon. Anyone got experience of these or something similar that can wirelessly (not Bluetooth) get integrated with the Sonos set up? 

I have an Arc connected to an older Vizio TV. The sound will drop out for 5 to 60 seconds and then come back. I used the HDMI  cable that came with the Arc. I tried rebooting the TV and resetting the soundbar. How do I tell if it’s the TV or the Arc?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

My configuration:• Television: Sony KD55AF8• BR: Sony UBP X-800• Sound: SONOS ARCHD FURY Arcana:• Firmware 0.82 V2• HDMI output: HDMI 3 (arc) SONY TV• eArc out: Original SONOS HDMI cable to SONOS ARC• HDMI input: HDMI from UBP X-800All HDMI cables are brand new, High SpeedUntil the day before yesterday I had sound with this configuration and I could watch TV, play DVDs and Bluerays WITH image and sound. Not anymore yesterday.What did I do next:• Arcana reset to factory settings. No result• Arcana and SONOS ARC disconnected from power for approximately one minute. No result.• Removed Arcana and connected SONOS ARC directly to HDMI3 (arc) from SONY AF8. Sound and images on television.Tried again this morning. Still no picture and sound. Arcana indicates that there is contact between TV and Arcana and BR and arcana. However, no sound.Then tried to contact the TV via the SONOS APPSettings – System – Room – TV installation –Notification: connected to TVResult: no soundAre there people who u

Hello ya’allI ordered two Era 100s as I wanted to add rear surrounds, and I have Arc and Sub gen3 currently.Although for sure it would be ideal to keep the two Era100s all the time, I will have to unplug them while they are not in use and store them away and just use Arc and the sub. As far as I understand, the Era100s will only receive signals for the rear channels if they are set as surrounds, but what will happen to Arc if I unplug Era 100s without unpairing them from Arc and store them away? Will Arc lose sounds that were assigned to Era 100s?Appreciate your advice!

I/ve been running into issues setting up my new Sub (gen 3) and Arc that I got this week. I was able to set up the Arc without any problems, but when I try to bond the sub to the arc I get an error message (unable to connect). This happens after I set up the sub, connect it to the wifi, and then try to associate the sub to the arc. I’ve tried resetting multiple times (requires a factory reset) and it just will not work. During the bonding process the sub status light goes from bright blinking white to solid dim white. The name of the arc after has a (+ ?) after it, and I can remove the sub. But can’t try re-adding it until I do another factory reset.I’m using eero pro 6. I’ve turned off client steering and also forced the network to be 2.4GHz temporarily and none of this helps.I just created a diagnostic report 765914184.I tried contacting Sonos support but they apparently don’t offer weekend support (for a $1500 product is quite surprising) and don’t appear to offer email support eith

Any idea what's wrong with the Sonos Android app? The landing "My Sonos" page is just a collection of blank boxes (screenshot attached). I've tried force stopping and restarting the app, as well as un/reinstalling, but get the same issue, making it unusable.  

Went away for a holiday for 10 days. Came back and everything seemingly was OK - Arc, Sub, and left One SL - except the right One SL, which has disconnected and I can't reconnect. App is useless "Make sure it's powered on'" (yep) "and connected to WiFi" (well it was when I went on holidays, now I don't get an option to reconnect it).The networking configuration with Sonos is nothing short of horrible.Is this a complete reboot and reconnect everything (yet again) situation?

Hello,I’ve had a Sonos Roam since 2021 but today for no apparent reason the USB charging port started to burn. We first noticed the room smelled increasingly of smoke, and when I checked the Roam the cable was hot and burned. The cable was hot at the wall side, too. I’m pretty sure it’s the original cable that came with the Roam.Has anyone else had this problem? It’s a bit concerning, out of the blue. Luckily we were home as I don’t know if it would eventually have caught fire.  Paul. 

Is there a way to caonnect headphones to an Arc?

Why does my sonos arc go to low volume whenever I use another sonos speakers that is connected?

Does anybody know what is the reason for that out of stock?

Hello,I am just going to buy One SL but would like to ask one thing. When I connect the new One SL only using an Ethernet cable to my network, is it necessary to have Bluetooth switched on on my phone, to use Sonos app to control the speaker? In other words - can I only have Wi-Fi switched on on the phone, to connect to my network and control speaker by app this way?Would you take such a test, please?Thanks in advance!

I have a Sonos One and a One SL. I have a compact home theater area (about eight feet wide, twelve feet front to back and floor to ceiling is about eight feet. I am thinking of getting a Beam and Sub Mini with the One and One SL as my rear speakers. Would this work as a home theater setup?

For my family room I have Beam + Sub tied via eARC to my OLED TV. Nearby is a Sonos One in the kitchen and a Sonos Five that I often “group” via the app so I can hear the TV in these other areas. Trouble is when we mute or change volume using the TV remote, the other devices remain independent and don’t change with Beam + Sub. Is there a way to get all these to be controlled by the TV remote? This is mainly for convenience, not having to open the app and manually adjust the grouped speaks.  I’m not interested in surround-sound bonding, just main audio from TV being controlled by TV remote.