Skip to main content
AdeW31
Contributor I
January 11, 2024
Answered

Wireless Headphones not working with Sonos Ultimate Immersive Set with Arc.

i have recently purchased a Sonos Arc, Sub and Era 300 speakers for my livng room TV, which is a Sony XR6509J. i am now unable to listen through my wireless headphones. The headphones connect to the Optical Output from the TV. When I change the Audio Output to TV Speakers, to enable me to listen thriugh my headphones, the TV automatically defaults  back to Audio System, rendering my headphones useless. Prior to Sonos, I had an AV Receiver and speaker system.  I could simply mute the sound from the tv and listen through the headphones when I turned them on. Can anyone assist?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
January 11, 2024

Try disabling Bravia Sync before you switch to the headphones.

"Receive with simplicity everything that happens to you." - Rashi
View in thread

2 replies

GuitarSuperstarAnswer
Lead Maestro
January 11, 2024

Try disabling Bravia Sync before you switch to the headphones.

"Receive with simplicity everything that happens to you." - Rashi
    AdeW31Author
    Contributor I
    January 11, 2024

    Hi and thanks. I've managed to sort it by changing a setting on the Sky Q box from Dolby Digital to Normal, which is straight forward. I can leave the Optical lead connected to the Sky Q box from the headphones and when viewing apps through the TV, I can leave the TV settings alone, to get the best out of the Sonos. 

      Terms & ConditionsAccessibility statement