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Hi everyone, I was hoping someone might be able to help me…I have a Sonos arc (might be a play bar) that is connected to my Panasonic TV and sky q box. The beam works correctly when playing sky through the tv, however, when selecting the apps (Netflix for example) through the TV, the audio from sky continues to play in the background. This has never happened before and I fear someone has messed with the settings or similar…. please help!

trying to update my sonos speaker to update my music libary for my nas drive saying path not found but will play on my computer but wont let me update any music ive put onto my nas drive im using windows 10 on a desktop computer

So after learning today that Sonos Voice Control can finally control Spotify I quickly ditched Google Assistant.  We’ve got 4 Spotify accounts registered with Sonos and I can’t figure out a way to get it to play from a specific Spotify account. Has anyone else been able to get this working?

 My setup is a LG B2 OLED, Apple TV, a Beam connected to the TV via eARC, and 2 Era 100s connected to the Beam as surrounds in the Sonos app.The last few months Ive had this setup, its worked great. I usually use it for watching YouTube/Netflix/Spotify through my Apple TV. However, about a week ago, my issue started happening - Now when listening to YouTube or Spotify on Apple TV, the surround speakers do not play any audio. Again, they previously did before, and I changed no settings. I used to be able to go into the Sonos app in the surround audio section and adjust how much the Era100s would play vs the Beam, now regardless of whether they are set at 0 or +15, there is still no surround sound. I can airplay directly to the Sonos system with Spotify on my phone for example, but this is not ideal - I want the Eras to work as TV speakers for Youtube, which they have done before. I can even change the volume of YouTube through Apple TV that is coming out of the beam by using the touch c

Hi all - Ridding our house of Sonos that don’t play nice with S2 controller / app Need to drive 2 outdoor, non-powered speakers  Been using Sonos amp connect zp100 and zp120 Like to use s2 controller  what’s the lowest cost option to drive them but using s2 app /controller over WiFi  Also - have seen the Sonos Connect’s Gen 2 for S2 - looks like RCA jacks on the back. My speakers have regular, old fashioned speaker “wire” thx all - very much  will likely just grab something on the 2nd hand market  much appreciated !!

Hello, I have a problem with my Sonos One gen 2. After a power outage, my Sonos refuses to connect to the Wi-Fi network (eternet too...). I want to do a hard reset. By staying pressed on the synchronization button and plugging in the socket but it always flashes white, never orange. I tried on my second and no problem. Is there another solution?

I’m thinking about replacing my Sonos Connect:AMP (runs with S2) with the newer Sonos Amp.I’m using the connect:amp to power two speakers and a sub - mostly streaming music from a laptop connected to connect:amp via RCA in; and from my media library located on my desktop.  Desktop shared on LAN via ethernet cable, connect:amp via wifi.  (New Orbis router.)Media library consists of ripped CDs in flac - CD quality uncompressed.We are having occastional issues with skipping.I thought I might as well go ahead and update my old connect:amp just to move to more recent tech.  But I’m on the fence.Does anyone know if the wifi antenna in the newer Amp is an improvement over the Connect:AMP?     

Getting this error in the sonos android app version 16.1 Have a sonos arc, a 'sub', and 2 play 1s. All connected through a 2.4ghz network on an Archer A10 router. With an RE650 wifi extender in the same room as the system. All of the pieces are connected to the same 2.4ghz network and all have IP addresses. The surround and sub work for a bit if I factory reset the extender and they all connect to it but then stop working after a seemingly random amount of time.  It's getting tedious having to reset my entire network every few days when I want to watch a movie. Has anyone had this issue and found a resolution?

I just bought Sonos One and trying setup google assistant on my android phone using S2 updateI did following steps:Start connecting to google assistant when google device wizard appears (sometimes it dont) it redirect me to sonos site which promts me information about how can i open settings when I am pressing continue, I am seeing message that my speaker was not registered in my sonos account  When i am checking my web account page, it clearly shows me date when my device has been registered. I cannot register it manually again. I am stuck at this stepI am hoping to find help here,  i checked other similar topics they seems like had different issues 

Today my SONOS devices are visible from my Windows PC, but not my iPhone or iPad.   This was working on Thursday.  I have rebooted my Apple devices and no change.  All devices are at:Sonos OS: S2Version: 16.1 (build 78151070)

Hi all,  To be more energy efficient I would like to use a remote wall outlet so I can cut the power with a Bluetooth remote.Can this repeatedly damage the Sonos speaker?There is no  is energy save option for this type of speaker. cheers, Denis 

Can anyone provide detailed guidance on how to set up a complete Dolby surround sound system in my living room using the Sonos Arc connected to my LG C3 TV and multiple Sonos One speakers? Any advice on configuration, compatibility, and setup process would be greatly appreciated!"

Hello, I currently own a Sonos Move 2 and have connected it via Line-In to my TV, luckily my TV lets me account for audio delay so, after setting it to 75ms, I can use the Move 2 as a TV speaker, now my question would be that if I were to buy a Playbase and group them together (if possible), if I could use both devices without latency/ added latency that I can't account for, as well as if I can use the Move 2 as a Sub, by f.e turning the Treble down/ Bass Up.

I recently bought the Sonos arc, era 300 (x2) and subwoofer in order to create a TV surround system . The app seems to force me to set the ARC up in a separate “room” versus the era 300 and mini sub. It appears the only way I can get them to work together is to combine them in a “group”. Is this the correct set up or should the app allow me to put all devices in one “room”? If so, how do I remove the ARC from one room and reassign to the room with the 300 and mini sub?  it does not appear to be easy or obvious based upon my previous attempts.  Thanks

I have purchased the pair of stands for the era 300 speakers. Upon assembly one of the poles seems to have manufacturing issues, as the screw holding either the base or the speaker will not screw into the hole, I assume the thread is faulty.  I have tried and tried to the point I am worried about damaging one of the product, but I can not assemble the stand.  anyone else had this issue or progressed a replacement part order with Sonos?

I see the spec sheet saying that alexa and google will work with the in-wall and in-ceiling speakers when using the sonos amp. My question goes a little further:Are the listening microphones that support true tune and the alexa/google integration… are those in the speakers themselves?  The reason for the question: If I have a zone in the primary bedroom, the speakers will be in the walls, but the Sonos AMP will live back in the AV closet down the hall… will I need an additional google Nest Mini to act as the voice integration mic for the room OR will the alexa/google integration work directly from the in-wall speakers?

I am thinking of buying a pair of Move 2. I know that the charging ring has been updated. Is there any compatibility between the two rings?

Hi.I've had this Sonos 1 Alexa brand new for 4 years without any problems, until recently.Firstly...I couldn’t get it to stay on, and wouldn't answer my instructions.I Googled for help, and e]eventually managed to factory reset it.But now in the app it states “select your product” then when “searching for nearby products” it will not find it.I’ve tried closer to it, still not recognised, (still searching I guess.)Has it broken down completely, or can I try something else please?any help gratefully received.Thank you.Bob

In the last week, I noticed that my Sonos music library is incomplete and missing items on the PC app. I re-scan the drive and it all reappears only to disappear after the next overnight scanning. I re-scan and all the items reappear etc. Also, on my iPhone on “My Sonos” main page for the mobile app I can see many items but when I pick them, I get a message similar to “items not available” etc though I don’t have the proper language as I just completed a re-scan.. All my speakers are Sonos Moves though that would have nothing to with these issues..

Here's the rephrased scenario:Here's the situation: The Sonos Amp is configured to my WiFi and is functioning smoothly. I'm curious whether the Sonos Amp relies on my phone to continue playing music, especially if I've selected continuous streamers or radio stations that should play uninterrupted.

I require a female optical receptor/converter to the HDMI/Arc input on my sonos soundbar.  Is such a device available?

Hi,Does anybody know what happened to the Sonos Certified Refurbished page for the Irish market? I’ve been able to access it on the American and UK store, but when I try to reach it from the Irish store page I get a 404.https://www.sonos.com/en-ie/shop/certified-refurbished The link in the footer also seems to not work.-S

Does anyone know how to make shortcuts or presets, specifying speakers, source and sound levels in the Sonos S2 app? 

The hdmi cable from my sound bar needs to be much longer to go through the wall to hide wiring and the one supplied is to short. Will any hdmi cable work? 

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon