Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?
Answered
HD Radio billing
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I can see that you have been in touch with our sales team regarding this issue - I can only refer you back to them.
For what it is worth, I don’t recall any similar reports here on the community - not that this means it hasn’t happened, just that we haven’t seen any reports of it here.
I hope it is all resolved to your satisfaction soon.
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+19Hi
Welcome to the Sonos Community!
I can see that you have been in touch with our sales team regarding this issue - I can only refer you back to them.
For what it is worth, I don’t recall any similar reports here on the community - not that this means it hasn’t happened, just that we haven’t seen any reports of it here.
I hope it is all resolved to your satisfaction soon.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Still no resolution - the sonos support staff does not seem to have any sense of urgency in this matter. In addition, I was billed an additional $7.99 on March 22. What should I do to move some sort of resolution forward?
I am hoping someone in the Sonos Community can help steer me in the right direction.
Thank you for your response.
+19Hi
I’m sorry to hear that this billing issue has not yet been resolved! I have asked the current owner of your case to have another look, and have also forwarded your feedback.
I’ll also make a point of looking into this again for you tomorrow, when there are more staff working (due to the public holiday today).
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
+19Hi
This is just to let you know that I have not forgotten about you, and that I have just used a stick for poking.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry: Also good for prodding the billing department if your tires are fully inflated.
https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0
Corry: Also good for prodding the billing department if your tires are fully inflated.
https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0
Perfect tool for the job! And I believe it worked. Thank you.
+19Hi
Fantastic - glad to hear it!
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