Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?
Best answer by Corry P
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Userlevel 7
+18
Hi
Welcome to the Sonos Community!
I can see that you have been in touch with our sales team regarding this issue - I can only refer you back to them.
For what it is worth, I don’t recall any similar reports here on the community - not that this means it hasn’t happened, just that we haven’t seen any reports of it here.
I hope it is all resolved to your satisfaction soon.
Still no resolution - the sonos support staff does not seem to have any sense of urgency in this matter. In addition, I was billed an additional $7.99 on March 22. What should I do to move some sort of resolution forward?
I am hoping someone in the Sonos Community can help steer me in the right direction.
Thank you for your response.
Userlevel 7
+18
Hi
I’m sorry to hear that this billing issue has not yet been resolved! I have asked the current owner of your case to have another look, and have also forwarded your feedback.
I’ll also make a point of looking into this again for you tomorrow, when there are more staff working (due to the public holiday today).
Userlevel 7
+18
Hi
This is just to let you know that I have not forgotten about you, and that I have just used a stick for poking.
Userlevel 7
+22
Corry: Also good for prodding the billing department if your tires are fully inflated.
https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0
Corry: Also good for prodding the billing department if your tires are fully inflated.
https://www.amazon.com/dp/B01HAFTQ4S/ref=sspa_dk_detail_0
Perfect tool for the job! And I believe it worked. Thank you.
Userlevel 7
+22
Great news, Corry P comes through again.
Userlevel 7
+18
Hi
Fantastic - glad to hear it!
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