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TuneIn (New) on Sonos - strange behavour

  • April 8, 2024
  • 5 replies
  • 162 views
J
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Hi

TuneIn had a promo last week, offing Premium for £39.99 for the year instead of £79.99, so i decide to bite. I have it set up on Sonos but it’s a bit “weird”,a dn I don’t know if it’s user error, TuneIn issue or Sonos issue.

For example, if I click Browse Genres I get “no selections are available”, same for “Find your decade & genre station”. But if I click Music then Top Music Genres then Country then Top Country I can see some stations. And I can also click Music then Top Music Genres then 80’s then Premium Stations I see Nation 80s (and nothing else).

I have clicked Reauthorise.

Many thanks

 

Jim

Best answer by Airgetlam

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? You’ve done the main thing I’d have normally thought would have resolved the issue. The only other thing I might think of trying is a reboot of both my Sonos speakers and my router. 

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5 replies

Airgetlam
  • Airgetlam
  • Answer
  • April 8, 2024

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? You’ve done the main thing I’d have normally thought would have resolved the issue. The only other thing I might think of trying is a reboot of both my Sonos speakers and my router. 

Bruce
J
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  • jimbob123
  • Author
  • Avid Contributor I
  • April 8, 2024

I haven’t, no, as I didn’t have any feel for whether it was a Sonos issue or a TuneIn issue. But it’s not intermittent, it’s constant, it’s been like this since I took out the subscription about 10 days ago. My speakers have been rebooted since then as I moved them around.

Airgetlam
  • Airgetlam
  • April 8, 2024

Honestly, I’m not sure whose issue it is either. Which is why I was suggesting at least starting with Sonos . If it’s a TuneIn issue, and not theirs, they should be able to tell you. 

Moving the speakers around will certainly reboot them, but don’t forget I also suggested a reboot of the router, as well. 

Bruce
J
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  • jimbob123
  • Author
  • Avid Contributor I
  • April 8, 2024

Many thanks. Suggestion re: router is noted, however my day job is an IT technical engineer with 29 years in the job, so router reboots are normally high up the checklist 😀 I’ll give Sonos a shout and will update here in due course. 
 

Thanks for your help up to now, much appreciated

 

Jim

 

 

 

Airgetlam
Airgetlam
  • Airgetlam
  • April 8, 2024

It wasn’t explicitly stated, so I wasn’t sure ;) I’m a belt and suspenders kind of guy, extra especially when I’m unsure of the root cause. Of course, I’m sometimes confused as to what the original cause is, but having it work properly is benefit for me . 

Bruce
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