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For several weeks now the status light on my arc does not show whenever I increase or decrease the volume on my sky q box via my sky q remote. It’s really annoying as it doesn’t seem like the volume is increasing (as it goes up in increments of 2) so I want the visual there that it is actually going up. It also doesn’t show when I go up to the arc itself and physically press the touch buttons on top and I’ve no idea why? I see the volume physically increase when on the app when I press increase. I’ve reset the remote and tried to pair again but no joy. I’ve also turned the status light function off/on via the app. It seems to be a bigger issue than that though, as it doesn’t show when I physically press the top of the arc like I’ve said. My TV is an LG 77 inch G2 if that is relevant. For reference, I have a Sonos Ray in the bedroom and that still works correctly, showing the status light when I increase/decrease on my sky q mini box.  Any idea what it could be?  Thanks in advance! 

Hello my sonos app dont save any equalization value that i put after i put like more bass or more treeble goes to cero all the time. I have a beam 2 and sub mini

Does Sonos allow for setting of a cross-over frequency for the Sub?  If so, how is it accessed?  All I see is a volume control for the Sub

Is there going to be an update to access my usb router to play my own library? Or is there way to connect?

Hi all sorry if someone has already asked but does anyone has the same problem?   I set my alarm either chime or sono favorite like a radio.  However, it never go off at the set time.  I live in UK and she since the new app my alarm isn’t working anymore…Any help will be very much appreciated.Thanks

My living room sports an Arc, Sub G3, and two Ones as rear channels. Everything works great. I also have two non-Sonos ceiling speakers on the patio next to the room, which I would love to connect into the Sonos group and play the tv sound.  I already have a Bluetooth amp on those speakers but can’t figure out what I need to get it in the loop. Would also like to continue using speakers as bluetooth occasionally. I’d prefer not to spend another $700 to get the newer Sonos amp, if I can help it. Any idea? Thanks for any insight!

Hi everyone,I currently have 4 x Play:1s, a gen 2 sub, a Five, a Roam SL and a gen 2 beam. They are all running firmware 16.1.1 (build 78152020) and are controlled by the 16.1 S2 android app (build 78151030). I ‘sideloaded’ the 16.1 version following the disastrous release in May.My main use case for Sonos is to play my personal library of music from a USB stick connected to my router on 2 zones (2 x play:1s and 2 x play:1s plus the sub). The beam is used solely with a TV, the roam/five are used to stream internet radio.For various reasons relating to my routers support for SMB1 (ASUS DSL-AX82U), not having a NAS, working without internet and not wanting to upgrade to the latest app version, I want to downgrade the play:1s and the sub to S1 and separate the components into 2 systems, with the more up to date components on 16.1 S2.The 16.1 S2 app does have the option under ‘support’ to ‘downgrade products to S1’ and I’m wondering if anyone has done this on the pre-May S2 app? 

Attempting to install new MOVE. i have two speakers, one mini sub and one beam all connected through WIFI. i can group all. The MOVE, on the other hand connected via Bluetooth with BEAM. I cannot group with all others. instead i have two networks  HELP

Hello, I have a Sonos amp upstairs and is connected to WiFi. I have speakers downstairs to the roof which are connected to the amp. However I am not able to detect the amp on my mobile app after I’ve changed mobile.  please advise. Also is there a way or a page using which I can detect which WiFi network amp is connected to?

Since installing the update in May, I haven’t been able to use my Sonos speakers for the only use that matters to me: play the music recorded on an external SSD inserted in the Satechi Stand & Hub For Mac Mini (https://tinyl.io/BOh8) connected to my Mac Mini through USB. I followed the instructions from https://trello.com/c/wcfwIU8A/2-local-music-library But… Any help would be very much appreciated. 

Hi folks, turning to the community as one last throw of the dice to try and resolve this, otherwise I will be selling the 2 x Move speakers. Having read through the various posts around the updated app (absolutely horrible) and various posts surrounding my similar issue, I have been unable to find a solution that works.  when I try to access the speakers through the app (BT full fibre and iPhone 15 pro) I get the attached error message about “system not found on network”. I then search and add my speakers once again. Within 2 minutes, they disappear yet again.  I have to go through this process EVERY time I access the app, I have been unable to simply open the app and play music since the app update.  can anyone offer some advice with this that has maybe found a solution as I do love the speakers but this has now become unusable and will be forced to sell.  thanks all. 

I have a Sonos Amp along with a pair of Sonos by Sonance Outdoor speakers and I want to connect-add a passive GLS8 OSD Subwoofer along with a Fosi M03 mono sub amp, is this configuration possible all together in the Sonos Amp??

Hello, how are you? I'm having trouble setting up the Sonos Era 100. When I add it, an update appears that always gives error -30. I've already switched phones, reset the speaker, etc., and nothing works. It's very frustrating because the product isn't cheap. How can I solve this?

My Sonos Move failed charging dock replacement It charges Ok via USB-C, using the same mains socket outlet, so I know it’s the docking base. I also measured the voltage across the dock pins and it is zero. I bought it new from John Lewis in May 2023 but they no longer stock this older model and so under their warranty I can only get a refund or a same-price alternative or pay the extra £140 for the newer Move 2; non of which are appealing to me. Do Sonos provide replacement charging docks?

Hello.I have an old music system (record player, cassette and CD player) with passive speakers.*I send photos of the team.I want to be able to play the three players on the Sonos speakers and from Sonos to be able to play on the passive speakers.I want to keep choosingWhat is the best way to do it?I had thought about buying a Sonos amp or buying a connect:amp.Connect the amplifier output of the equipment to the amp and the amp outputs to the passive speakers.Could it be?Would there be problems when listening from the old equipment on the passive speakers from going through two amplifiers?Is there a way to connect the old stereo without going through the old amplifier?Sorry if any questions are stupid, but I'm very new to these topics.  

Today all of a sudden, my Ray no longer takes Optical input. It worked fine yesterday, but now it won’t respond to optical audio in.  At the same time, I became unable to browse or play Amazon music, though iHeartRadio still plays fine. I don’t know if these are connected in any way.  I’ve tried unplugging and plugging the Ray back in, and removing the Amazon music service & re-adding it, but neither help at all. 

Does anyone else seem to be having issues with their soundbars restarting hourly?I have two soundbars (ARC & Ray) each with subs & surrounds, in separate rooms, both hardwired to my home’s 2.5gbe network. This problem just started the last week or so where Almost Every Hour, the soundbars restart (in close sync) between the 7th and 13th minute of every hour. This stops and disconnects them from whatever groups or sound source connected to them. Including audio directly from spdif or eARC. I thought it was intermittent until i started tracking them locally with an uptime service. What I think may Potentially be HappeningAn hourly process is failing, and causing the two devices to crash. The devices are receiving some data that triggers restart or crashes every hour. From Local Sonos Devices From Local Network Devices From External (WAN) sources

Play 1 won’t reset past orange light even using Ethernet cable connected to router?

When turning on my TV, how do I get it to automatically turn on the bar (ARC), AND the Sonos Move I also have in my Living Room?  The ARC (and Mini) always comes on, but I have to use the app on my phone to get the Move to joined in.  And then the Audio levels from each doesn't automatch, meaning I can’t use my remote to raise the volume for all at once.  It turns up/down the Arc/Mini, but I gave to go back to the App on my phone for the Move.  Isn’t there a way to group all of them together and have the all turn on and sync up when I turn on my TV?

Anyone experiencing issues with the new app and Sonos port? i’m looking to buy one but concerned it may have connectivity issues like the boost.

Meine FritzBox war abgestürzt. Ich habe das WLAN neu konfiguriert. Meine Sonos one wird über die App nicht gefunden.

when is this app going to be corrected????!!!!  it has been months and I still can’t get recently played now my subscription s ie Amazon do not populate what the heck!!!

The surrounds have recently dropped off my ‘upstairs’ system and I keep getting ‘there was a problem adding….’this is my set up.Downstairs: playbar (wired to router), sub v2 and 2x play 1’s - working fine.Upstairs: Arc, Sub v3, One SL and a One v1.   The surrounds had a sulk and dropped off when I changed our Wi-Fi network and won’t re-connect.    They are functioning correctly as individual speakers and will stereo pair but won’t reconnect as rear surrounds.all the firmware is up to date including a roam and move.  I’ve restarted all the speakers on this system and am now at a loss.When I try and add, I get the chime from one of the rears, but then it fails.any suggestions welcome.

Recently up dated Sky router, which is hardwired to a ubiquity amplifi router. I have 6 speakers, and the beam is hard wired to the AMPLIFI creating SonosNet.having been on to Sonos online they have figured out I have a double NAT. My phone is trying to connect to one IP, but the actual Sonos is on another IP how do go about illuminating the incorrect address and how do I actually identify the Sonos IP Address, and get back to normal service 🙄thanks  

I believe my Sonos play 5 has WiFi capabilities but it can’t find the WiFi network but is still connecting to the Ethernet cable