Answered

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????

So I factory reset a pair of Gen 1 Play 1's and a Playbase to give to my daughter.  That appears to have worked but I am left with the speakers still showing in my system as disconnected.  Why is there no way for me to remove those completely.  Very annoying.  Further, I am trying to rename a pair of Play Ones to replace the ones I am giving away.  I have tried renaming them several times, they are unpaired, and it keeps reverting back to the old name.  Is this another bug in the App?  

Anyone who can tell me the length of the power cable that comes with the Sonos Era 300? I am located in Europe, so an answer related to the European region would help as other regions might deliver other lengths for the Era 300.

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

I purchased a Sonos Sonance outdoor speaker in April 2024.  The speaker was installed in June 2024, shortly thereafter the sound became distorted.  Wires were check and it showed it was a defective speaker. I contacted tech support, and they verified the speaker was defective, and I would need to return the speaker.  I called support again, to confirm it was both speakers I would be returning.  I was informed yes, as they are sold as a pair, and therefore I would receive a new pair. Weeks later, I receive only one refurbished.  I contacted support, who is telling me they cannot contact the department who sent the speaker and will have to try and reach out to them to see why they only sent one speaker.  Who cares why one speaker was sent.  I would like a set of speakers.  You take a brand-new speaker, to send me a refurbished speaker which already had problems.  I am disgusted with SONOS and will think twice before spending my money to purchase their products.

I am unable to connect my Sonos One SL to my Spectrum router. Any help is appreciated!

I am having a lot of inconsistencies with utilizing dobly atmos on my PS5. I have my Samsung TV set up with the PS5 connected to HDMI, arc soundbar connected to TV via eARC, and audio settings on the TV set to “pass through” (has PCM, auto, and pass through settings). On my PS5 it is updated and I have the audio settings as such: HDMI device AV amplifier - Channel 7.1 - audio priority Dolby Atmos.I have the Era 300s set up in a square room (high vaulted ceiling) approximately 6-10’ from listening position on sonos brand stands. They are facing the TV which sits on a cabinet only entertainment center with the ARC sitting in front. I have trueplay tuned the room both on the sonos app and with the PS5 controller through PS5 settings. When I look at my sonos app the only time I can get Dolby Atmos to play is the main menu music on the PS5. After trying multiple media services and apps I had mixed results:I sound tested a 4k UHD disc (the boy and the heron), making sure the disc audio setti

Sonos roam charge indicator is blinking with very low density. You almost can’t see the led is blinking. Roam doesn’t react anymore. Already tried a reset. Battery dead?

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

HiGot a Sonos Connect.It is currently connected via wifi. Will both of the ethernet ports in current setup works a a switch?I mean, can I connect two computers using ethernet cable and connect to internet?The wifi is then acting as an uplink to the router.

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

Hello,I recently bought a Beam gen 2 and a sub mini and I managed to connect them directly to my PC. It took a while but I did it.The problem with that is that the sound output is only PCM 2.0, and I'd very much like to be able to fully use the soundbar with PCM 5.0 and Dolby.Does someone know how I can "unleash" its potential when connected directly to a PC?Thank you.

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this work? Any known bugs? Is this S2 Version

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as screenshots show web app, not Windows Desktop controller.

I seem to have acquired a new bug over the last month or so. I have a large (18 unit) installation made up of several generations of Sonos players (all S2 compatible) Recently, one zone has consistently drifted out of sync with other zones when part of a group.  The “drifty” zone is a pair of Play: 1s.  It’s a bit of a problem child anyway, often becoming unresponsive to the new app until rebooted. I have a mesh (TP Link Deco XE75) mesh wifi system that provides solid coverage over the whole house.  The zone that drifts is connected to the same access point as the adjacent zone that continues to play nicely. I have tried rebooting the router and then the APs.  The problem returns almost immediately. Anyone else experiencing this?  Is it confined to the older players?  

I have recently bought a second hand play 3 from eBay but I am unable to connect it to my system although after a reset the light flashed red then went green does any one have any suggestions thank you

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons. Prior to this I was having a lot of software issues with it, it needed a factory reset at least once a week to function normally.  It’s essentially an expensive paper weight, any idea what is wrong with it? Any advice to get sonos to replaceit?

White light on won’t respond to power button for 10 seconds. I can hear the switch click.  tried The Play/Pause hold and then power button.  nothing.  Suggestions?

I know the warranty is for only 1 year, but as my luck would have it one of my Amps just stopped working will not power on. So I called support knowing it would be bad news, but thought hey since my wife wants me to remove all Sonos speakers after the app update since she hates the new app and I know it’s a huge big issue for a lot of people, so I thought maybe Sonos would send me a refurb replacement once I shipped my broken one back. That seemed fair to me and my wife will not see I had to spend money on any Sonos products and everything would be back up and working for me. However, I was met with strong push back that all Sonos could do is give a 30% discount. Again, totally get it and hey 30% is better than nothing, but right now when the company is trying to keep any loyal customers they still can (and boy am I loyal I have my entire house all rooms with Sonos and I also did my parents house the same way as well) and thought maybe they would be more flexible with their warranty du

I have a house literally full of Sonos…please please explain why your App is sooo poor?  Cant search Amazon Music or Spotify Cant change volume Can’t change roomscan do all of above on Alexa…however funnily enough sound quality isn’t quite the same …Please please sort it out!

Just picked up a discounted roam 2 and I am having a HECK of a time getting it to work like a sonos speaker.Aside: I’ve learned done research at this point and learned about the issues with the controller app update. I didn’t actually touch the sonos apps often - mostly just played directly to my previous One SL from apps or airplay. When that speaker stopped working recently I sold it and used the money to buy this one.I mention the SL because I assumed it was no longer working due to being out of production, or maybe because I had recently switched to mesh (TP-Link Deco) wifi.Long story short, i got the new Roam 2 to connect to my mesh wifi in 2 or 3 tries yesterday (after a factory reset and logging out of the app, first setup failed on ‘need to update your Roam’). Then this morning app says it doesn’t detect my system. I’ve tried to add it with factory reset and logout 4 or 5 times, and i’ve gone into my mesh wifi settings to tell the router to keep this devices on the 2.4ghz netwo

Until today, my SiriusXM service in Sonos was working perfectly. Now, none of the channels work. I tried to reauthorize my Sirius account. Didn’t help. I removed the account and tried adding my Sirius account again. I’m in Canada so I selected the Sirius XM Canada option. I enter my username and password and it says “Connection error. There was a problem adding the SiriusXM Canada account.” There’s nothing wrong with my credentials and I can log into Sirius. So I tried adding SiriusXM (not the Canadian one). This time it works, but all the Sirius channels are greyed out after the service is added. Anyone know what’s going on?My Sonos is working fine other than that and I can use other music Services like Amazon, Apple Music...

Hi there,I have several Sonos products on my network (ERA100, ERA300, ...). I purchased and set up a Sonos Beam Gen 2 about 2 months ago.  For a few days now, the white LED on the Sonos cover has been blinking and the device no longer appears in the Sonos application.The Sonos is not connected to the ISP's modem/router wifi. I have a mesh WIFI Orbi to which all my devices are connected. No changes have been made recently.I tried to recover it using the 'missing products' feature in the Sonos application. No luck. At the end of the search, the application tells me that it didn't find the device.I also tried resetting the Sonos Beam to factory defaults. I plugged in the power cord while holding down the 'join' button (from a few seconds to 1 minute). The LED never flashed orange (and therefore never turned green). In fact, the LED always flashed 'white' during operation.Conclusion: the Sonos Beam 2 does not appear in the Sonos application. The 'missing products' process in the applicatio

I’ve recently moved house and changed WiFi networks.  I’ve followed all the steps in resetting the 3 speakers I have and connecting them to the app - the app confirms every time I’ve tried that they’re now connected, plays the chimes etc etc. Also when deleting the app and reinstalling to see if it would work it identified all my speakers on the network when signing in. However, I still can’t view ANY of my devices on the app, it still shows as ‘No products found’ even after it’s just confirmed they’ve been added… I’ve tried resetting the WiFi, deleting and re downloading the app, factory resetting all the devices again and still at a loss. Tried support chat but nobody is available and nobody is answering the phone lines.  If anyone could please help that’s maybe had this issue before 🙏🏻