Hi, this morning I find my Beam gen2 flashing white light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset. Unfortunately nothing changes when I hold the infinity button and re plugged the beam.
I submit a diagnosis * and now I’m waiting for Monday to call the customer service.
Any suggestion?
Thank you all!
*Moderator Note: removed diagnostic number.*
Best answer by Pools-3015
If you have held the button long enough and nothing happens, the Beam may have suffered a hardware malfunction. You may have no choice but to wait for support.
+17If you have held the button long enough and nothing happens, the Beam may have suffered a hardware malfunction. You may have no choice but to wait for support.
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