Answered

Hi Community, What’s the current preferred way to connect a hi-fi with Sonos to use it as a player?  Ideally with digital audio, not line out from the Sonos device - I’d prefer the Denon AVC’s DAC to do the work. Is that Port now?  Sonos’s description of Port confused me - seems to be intended to broadcast a line out signal to Sonos speakers, which is the opposite. If it is Port, is there any advantage of Port over a second-hand Connect Gen 2? Thanks!

Hi, just seeking clarification or possibly a vague diagnosis based on not much information.  I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as norm

Hi, I have been having trouble with my Sonos beam gen 2 connecting to WiFi. Every time I try to set it up in the app I can’t make it passed the WiFi setup section. I know I’m entering the right password but it always ends up with an error message after waiting for it to connect for a couple minutes. Thank you in advance for any help.

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

I have an existing Sonos Arc connected to TV with Hdmi cable, it working, now both a pair of Sonos Era 100 , want to them as two rear speakers, they are not pairing up as one unique system 

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

I just got 2 Era 300 speakers and after the initial setup and then adding them as surround speakers, the individual speakers are still seen as disconnected.How can I remove these or will they eventually disappear automatically?Here's a screenshot from the app to illustrate what I refer to with the individual speakers marked in red. 

I have poor hearing in left ear, can i boost using balance

I asked a question in the community, very technical and with no concerning language, however it was immediately removed with “page not found”. Cannot find Sonos+Ikea SYMFONISK system after changing to a new Wifi routerhttps://en.community.sonos.com/questions/117837

Since last update I've started to have problems with the alexa part (never worked much, but ok) I've decided then to remove the assistant from my beam, un-installed the app from the phone. Then I've started all the configuration from scratch. All is OK but I cannot install alexa (ok with the Sonos assistant and with Google)  Is there some way to fix it and install back alexa? 🤔 

When will we get the feature we lost where we could instantly access the eq and sub levels via the volume slider.  That was a huge game changer for instantly changing the sub level and/or eq in which I do often

I have the Sonos app for many years with several music speakers.Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!He asks me how to go back to the old version?The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.Can you help me change the version, otherwise I will sell my entire system.

using our Play 1 and Beam sound bar in SPAIN… but both purchased in USA. can we purchase a transformer/adapter in SPAIN that would enable us to use these Sonos product in SPAIN? or do we need to purchase new Sonos speakers in SPAIN?

Hi everyone, I'm new to Sonos and looking for advice on setting up a multi-room audio system. What are some best practices for optimizing sound quality and connectivity across multiple rooms? Any tips or recommendations for a seamless experience?

Since upgrading internet I’m aunable to connect my speaker, reading info I would like clarification that I need to do a factory reset as play 1 can’t be found

I work in a small office with around 8 people sitting in the same room. The space is an old shopfront, so fairly narrow and deep in plan. We are looking to upgrade our speaker system in the office for the volume of music we play to be more equally distributed than if one person is playing from their desk. The Sonos Era 100 seems like a good solution, with two sources of sound instead of one. I know the set of 2 you can buy are meant to be in two separate rooms, but what are peoples experiences using this system, or the Symfonisk for that matter, for similar purposes? Would there be an issue with latency from the speaker further away? If they are used as a stereo pair, does the separating of the channels sound strange when you’re sat closer to one of the speakers? Thankful for any thoughts on this. Thanks.

Hi.love the product, cannot fault the quality of sound, at all.BIG problem. New app. SONOS, WTF?not compatible with mesh networks at all. I had sky Wi-Fi before, slight drag issues, but nothing dramatic. Eero mesh? Doesn’t like it at all.why am I wasting my words? You might actually care for consumers that may consume you, if you do not fix it?end. 

I still can’t add my Music Library. Is anyone else still hung out to dry?

Can someone chime in on this-the Sonos app keeps telling me periodically to add speakers, that have already been added and working. Anybody have the same issue and or know what to do? 

Hi, when will we be able to use the familiar Sonos widgets again on Android? Without widgets and with the current, absolutely terrible app, the system is almost unusable. Especially not for children. Without widgets, we will no longer use Sonos and will switch to another system provider (Teufel).Therefore: when will we have widgets available again with the current app?

My CR200 + Bridge + Five Speakers have been working for the most part reliably for 10+ years…. And only recently I lost connection to a Play 1 and was having trouble reconnecting it back to the SonosNet.Multiple calls to the Help Desk yielded advice and directions that had me end up with my System being placed into Wi-Fi Mode…. which then disabled the CR200…I asked and tried to return everything back to the way it was… but after many calls and hours was told “nothing more could be done”…..Yes… I know “everything” is obsolete and no longer supported… but that never stopped me before. And I do use my Android with S1… but the CR200 is just a great single purpose/easy to access convenience and I would like to resurrect it.I’ve gone through the most of the FAQ’s / Threads on steps to restore what I had. Nothing worked. But then I tried some steps of my own and amazingly everything began to work and my CR200 populated with all my speakers also worked. Yea!That was short lived…. and I lost So

I am not able to get my Phonak Virto Hearing Aids with the Phonak Bluetooth TV Connector (HA Streamer) in the Optical Out connection in my LG UN 70 inch 4K Smart UHD TV (LGTV) to stream simultaneously with my SONOS ARC audio system in the LGTV HDMI ARC connection. If I switch to TV Speaker/Optical Out, the HDMI ARC automatically switches back and drops my HA connection almost immediately. Switching off the Smart Link in the LG TV and then switching to TV Speaker/Optical Out is not a solution because I need to simultaneously stream to my Hearing Aids and also use Closed Captioning so that I can understand speech, without blasting the eardrums of others in the room, who can hear normally. Has anyone come up with a solution where we can use the SONOS in HDMI ARC simultaneously with an HA Streamer in Digital Out on the LGTV?Note: I use Android and not IOS.

I recently set up a Sonos Ray speaker from my iPhone on the app. Everything works fine with my phone. I went to connect my wife’s iPhone to it but ran into an issue. I selected “Join an existing system” and made sure both phones and Sonos are on the same WiFi network, but the app says it cannot find a Sonos system on the network. BUT if I go into the Spotify app on her phone and change the device, the Sonos device is there and plays music from the Spotify app. So clearly the phone has located the Sonos speaker, but the Sonos app won’t recognize that. Any ideas on how to fix the speaker recognition within the app?

I can not get Sonos to work from my computor as it had always done before?

Since I updated to the new app on iOS, it will not start. It is just the Sonos-logo for half a minute, then it crashes. What is the point of having an app at all then, if it constantly crashes?