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I have used SONOS forever. I have two new Move 2 u it’s in a room. They play fine as separate units. When I try to pair them as a stereo unit, I get an error from the app. It cannot find two compatible units to pair. The Move 2s are the latest abs same firmware version and my app is up to date.i have factory reset the units twice and rebooted multiple times.I have two Give units that pair with no issue.is this just another glitch in the new app?

HiHave just tried to reconfigure my SONOS setup after the app upgrade (on iphone).  I’m having a major issue with adding my Play:1s which I have been using in a surround sound config with sub and playbar.  I have done factory reset a few times, the app seems to find the Play:1s ok but when I go into set up, the speakers are nowhere to be found and I have to go through the whole process again, to achieve the same result ie no Play:1s are found.  What have I missed? Playbar and sub are fine - had no issues before the upgrade. Thanks

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

I’ve been having a pretty frustrating time trying to set up my Sonos system these past few weeks. It works for a bit and then things seem to disconnect and I end up having to reset everything and go through the entire drawn out setup process again and again. I have a Sonos Arc Sl, a pair of 100’s and a sub Gen 2. I know the arc set up isn’t designed for projectors but when it works it’s amazing. My projector has a eARC port but for whatever reason my Sonos arc won’t recognize it and fails to output Dolby Atmos. After buying a new highspeed hdmi cable and trying other things to fix the issue I decided to just bit the bullet and buy an HD Fury Arcana to resolve it. After installing the Arcana the everything was working for a few days, I was able to get Dolby Atmos and Dolby Vision and my Apple TV remote was able to control volume of the arc. Yesterday the system decided stop letting my Siri Remote control volume of the system. I tried messing around with a few setting and some quick rese

New home addition completed. I have a mounted TV, connected to a Sonos Amp behind it (in the wall) and it’s connected to 2 in-ceiling NON-Sonos speakers on either side of TV.I am playing music through the speakers and at other times TV through speakers. It’s a large room though, and if I want to have MUSIC extend to opposite side of room without cranking volume, I assume I can add other Sonos speakers (Era 100) to opposite side of room. Can I use same speakers in a surround-sound setup for when watching TV?  Will they function as surround sound even though front speakers are not Sonos (but are connected to Amp)? Can I use Truplay to set up?  thank you.

I have a vintage stereo (KLH Model Twenty Four) the speaker connections are RCA style. If I was to purchase a Connect would it be the speaker outputs that connect to the audio in on the connect and then could I connect my wired speakers to the Connect audio out?  Thanks! 

Hey community, question regarding Arc and supporting speaker limitations. Context:I’m way deep into the Sonos ecosystem. I have a whole house setup with multiple rooms, garage, outdoor patio, etc.  Living room setup: 1 Arc, 2 Gen 3 subs, 2 rear surround architectural Sonance paired with Sonos Amp.  I recently added 2 front architectural Sonance speakers paired with a Sonos Amp in the living room. These speakers are a game changer, and sound incredible.  Problem: you can’t add more than 1 set of speakers/Sonos amp to the Arc system. Therefore, I can’t tune the room with the additional speakers and amp. I can only Group them in the app. Any suggestions for tuning everything together. This seems like a poor limitation with Sonos.  Thanks, Michael 

My Sonos set up (Arc, Sub, several One speakers) always appear as temporary audio output - see Family Room. How can I make them default? I have to update this setting every single time I turn my TV on :(My Apple TV is HD 4th Generation, if that matters.Thank you!   

Afternoon all,I remember a while back, Sonos stopped producing release notes for S1 updates. From memory, at that time, Sonos committed to no feature changes in any future updates and only required updates to keep services working?Fast forward a couple of years and I wanted to ask if there is currently any way to find out what changes are included in any S1 pending/new updates before actually applying that update to the product?  Thanks

When will the ability to downgrade software be restored to the S1 app?  I just purchased a Move speaker because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

Hi I will arrive tomorrow the sub Mini. I have Beam 2 and a pair of Era 100 setting as sorround.once I connect the mini sub do I have to redo the trueplay or can I leave the one I did 5 days ago when I activated the Era 100?Thanks. Andrea

Hi, can the sonos amp connect to Sonos ERA 100 and Sonos Sub and in this way be the “interface” between my tv and the mentioned speakers?The background for my question is that I plan to connect a AMP to my tv via eARC HDMI and use two ERA 100 as front speakers plus connect a sub. The speakers should all connect wireless to the amp. Is the described setup feasible? best regards 

Hi - just about to press the button on a cinema set up (arc, era 3’s and sub) - to connect to a tv with eARC for surround sound and Dolby Atmos etc.. Question though - can you still use either the whole system or just the arc or just the era 300s to play music through from the sonos app (completely separate to the TV) when you don’t want the TV on - and just use them like any other Sonos speaker? Or does this set up ONLY work with the TV when it’s on? Thanks.

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well? 

Hello everyone,Since switching to the new version of the application, I no longer see my music library hosted on my Synology NAS. I know that I am on my network, since I can listen to music from the history, but impossible to navigate, no more search button (apart from the one that suggests searching through services that I don't have and don't want).Should I add sharing through a service addition (I saw a Plex service, I expected to find a Synology SMB Share service or something similar but nothing)? Thank you in advance for your answers.

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

Trying to change name of era 100 speaker after moving 

Hi All  After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more. When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one? 

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

Hi,I have 21 registered Sonos devices. I want to buy almost the same amount as we’re shifting to a new house. Sonos used to show and touts offers as part of upgrade program. I was heartbroken to see ZERO on my account. Customer Service isn’t helpful.Specially with respect to the new debacle of an app. Please help!

I have NOT been able to use my Sonos for several months. My You/See playliste cannot be played anylonger. Today I managed to hear one song from my playlist - but this could not be closed and I could again not play any songs from my YouSee list.I am very very tired of Sonos - and I have Updated and connected again and again as it falls out. What can I do 

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime