Answered

When will sonos customers be able to add to our playlist again, this is ridiculous 

With the latest Sonos Application, Radioplayer content is empty no Radio stations.Impossible to have Belgium Radios on Sonos Same with Calm Radio With previous versions of SONOS it was possible to add the url of a radio station.How to do with the latest version 

Is anyone else having problems with their volume levels since upgrading their app?  Since I updated to the new app all of my speakers are playing at approximately 50% of their volume level from before the update. Example:  Using my same music service the old app would be loud at level 50. Now with new app the volume level at 50 is equivalent to level 20 in the old  app. I have checked the volume limits for every speaker in the app and all are set to 100%.  I want my old volume levels back!  

I have been using my turntable with my Sonos Amp for years. I want to add a cassette deck. Obviously only one will be playing at a time. Would a simply RCA Y-splitter work so I don’t have to manually unplug and plug into the Amp input? Thanks!Adam      

We have recently moved to a new house and as part of signing up to a new ISP we were provided an 2 x Eero 6+ routers. I have one Eero connected to the NTD (modem) and another in the living room as an extender. Having read through a bunch of posts on this community, I see Eero are very hit and miss with Sonos.Ultimately I will be looking to connect 1 x Sonos Sub1 x Sonos Beam2 x Sonos One At the moment I just have the Ones unboxed, ready to set up as a stereo pair.I am able to add each speaker using the S2 app, however when it comes to finalising set up, neither speaker is able to update which stops the process.As a workaround I connected one speaker to the Eero in the Living Room via Ethernet and left the other wireless. The issue I’m having now is I can only connect to the speakers through the Sonos App, I can’t direct play music from spotify or any other apps. Any suggestions to fix the issues? Ideally I would like a fully wireless set up for the Sonos i.e. no speakers connected via

We are another victim of Sonos pointless updates. We were set-up and the system was working perfectly.The music folder is on an external drive connected via USB to a BT Smart Hub 2 - it presents as a NAS drive and is accessible by any other device on the home network (wholly independently of any other computer on the network).The music library folder was set-up and is managed through Windows - that much still all works as it should.Our Move used to be able to stream music from the NAS (with no other PC being active). Since the updates it has lost access to the NAS and any attempt to restore connectivity results in error 913.I’d be grateful for guidance on how to determine why it no longer works. Specifically, to determine whether this is a result of Sonos redacting support for SMB1 or whether this is a temporary hiatus that Sonos will resolve through a future firmware update “later this month”.

Hi, I have 2 TV rooms with 2 soundbars. Can I set up TV Swap with more than 1 soundbar?Will the headphones automagically swap the audio depending in which room I am in? Thanks

I’ve been awaiting a fix to whatever broke my Local Library support a few weeks ago. I had already applied the workaround since the April update, of sharing the local Music folder on the Mac as a network drive, then re-adding the library using that location. It had worked fine through May, June, and early July until the update then came which broke it.So I’d like to try the new 80.06 version, but so far it’s only showing available for the Android or iOS versions. Has anyone seen info on when the MacOS version will come? I’m growing tired of only being able to listen to my Spotify or Pandora playlists.

I am in the process of selling my house and the old sonos system will stay with the house.  I have applied for upgrade credits on all devices, but not sure exactly what I will need to buy for the new house yet.  Will my upgrade credits be retained in my account after transferring ownership of the legacy devices to the new owner, or do I need to use them before I transfer ownership?  

Hello!  When I want add voice asistant in sonos app, Alexa appear aded, but not listed on installed asistants and I don’t add in app.  How I do reset the asistants in my sonos account and add Alexa in correct form?Thank you to your comments. 

Is there any soulotion when your computer cant find Sonos ace with bluetooth, YES ace are in paring mode and on, YES ace headphones are close to the computer.My all other Sonos products are working fine withe my computer, but now my ace is working just with the cabel so it´s sry to go back on monday and change to other brand.

It should be possible to use TWO sub minis in a home theater system, but unfortunately it is not!

Hi, I have installed the above setup within a large kitchen diner which is essentially one room. I have a Sonos Amp and 3 pairs of Sonos architectural speakers. I want the flexibility to turn off 2 pairs of speakers when just watching TV so installed them through an Audiflow 3S-3Z speaker switch. 3 Way Smart Speaker Switch | Audioflow I understand that the Sonos Amp can take 3 pairs of architectural speakers in parallel but the Audioflow speaker switch has impedance matching so when I have all 3 speakers on, it is putting speaker pair A in parallel with Pair B&C in Series). This is resulting in the volume of Speaker pair C been significantly quieter than Pair A. (This volume difference is so noticeable that standing under speaker pair C which is over 10M from Pair A, I am still hearing more vocals from Pair A!) This would not be too much of a problem if Speaker set C was in a different room but in the same room its so bad that its pointless having the third pair of speakers!. For c

Both my Sonos speakers are periodically losing connection with the wi fi network - sound disappears, the app says not connected, it reconnects as soon as try.very frustrating and renders the whole system useless! 

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

I get the error message: “Something went wrong” in the app, never had it before, started today.I can play sonos radio, but nothing from spotify or other music services, when i click on playlist from that, it takes a while, then no graphics or music come up, just the silhouette of the player, and then the error message on top.

Hi thinking of purchasing the new sonos headphones to listen to music, but also anything on from my tv. my tv does not have blue tooth, however it is l connected  to a Sonos beam sound bar will the headphones just link up to the beam for any tv audio ( perfect as won’t need a new tv ) sorry if silly question, but hope someone can answer appreciate stu  

It appears the edit queue feature is no longer there on the new app, I've checked on my Android, and my wife's iPhone and it's missing there. 

Hello,I want to setup 8 Era100 in a very large hall where wifi connectivity isn’t the best.We want to setup the system wired using ethernet cable with Sonos Combo Adapter.How can I set up this wired multiple speaker setup? Do I connect all 8 ethernet cable from each speaker in to single wifi router? If the wifi router doesn’t have 8 empty ports do I use a hub or a switch in between the speakers and the router?Would Sonos Port or the Sonos Amp help with the setup. Thank You for your help. Best,David Jun

Hi.  Just updated my sonos app and it does not open it just crashes.  can anybody help? 

Connectivity to Napster seems really messed up. Sometimes it can’t connect at all and gives an error that says “Something went wrong”.  Other times it connects, but only shows half of my content that should be in “My Music” and “My Artists”.  I see a longer list via the Napster website, but Sonos only sees half of it.  I restarted by wired “Port” device and it didn’t help.  The WiFi connected Roams and Hubs have the same problem.  I upgraded my Android app on my phone and it didn’t help at all.  What’s going on?

Hello,I just bought the project T1 SB with Sonos Port. And my also realy new sonos setup is:  Sonos Arc  2x Era 300  1x Sub 3rd genThe Sonos Port only sometimes work with Arc  and 2x Era 300. Yesterday it was working fine, but today if I play a vinyl, I only hear sound from just one Era and the Arc instead of Arc and the two Era’s. It seems to be a random problem. Some days ago it didn’t work too and then again it did.I am really new with Sonos, but at the moment I am really disappointed with the system and its app!Hope, that anybody can help and give some advices.Thanks in advance!Br!

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading.  Are there any other options that I can take to downgrade the Port or should I send it back and get a refund? 

I have an old Sonos Connect showing up in https://www.sonos.com/en-us/myaccount/system/households/devices and cannot find a way to remove it on my own. It does not show up in my Sonos mobile app (iOS).