Hi, just seeking clarification or possibly a vague diagnosis based on not much information.
I have several One SLs, 1 Beam gen 2, one Move, one Era 100 and one Era 300. About 12 hours ago I was listening to music perfectly fine and all speakers were connected to the system. Now, the app is only showing the Eras and the Move, no One SLs or the Beam Gen 2. I have a vague understanding of the fact that the Eras don’t support SonosNet and are slightly different from the rest of the speakers I have. I just can’t understand why the other speakers aren’t showing up in the app. The Beam Gen 2 is wired into the wall by Ethernet cable and the rest are, I assume, connected to its SonosNet. When going to update the Network on each device, the app discovers all speakers except the Beam. Talking to support, they just recommend turning them all off and on again or resetting them, which I’m not going to do as I assume there has to be a network issue just based on the fact that the Eras appear as normal, yet all the others don’t.
I don’t have enough understanding of how wifi works so I can’t diagnose the problem myself, or know what other information would even be helpful to disclose. Just wondering if someone has any idea as to what the issue could be based on what I’ve said.
Thank you