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Howdy all:

 

After a firmware update a few weeks ago, my Sonos app would no longer control the ARC/sub volume from my phone.  However, the TV was controlling the volume on the ARC/sub, no problem.  I started looking around for why this might be, and the Sonos site recommended a reboot.  I disconnected the power the ARC/sub to reboot them.  The app is now working fine controlling the volume, but now the TV is not able to control the volume.  I’ve rebooted the ARC/sub a few times now and the app continues to be the only way to control volume remotely.  The buttons on the ARC work fine too.  Besides this, the TV remote is working fine for all the rest of the functions.

 

Sony BRAVIA OLED using the eARC HDMI connection.

 

I validated that the Sony TV is set to control connected components.  Any thoughts would be appreciated.

 

-Jon

Follow the setup instructions to enable TV remote for the room. Sometimes it’s necessary to re-program the TV OEM remote. Stuff happens 🤔😂

This might be what AjTrek1 is also suggesting but try:

Settings - [Room containing Arc] - Remote Control Setup

And try setting up the remote control again. 

This might be what AjTrek1 is also suggesting but try:

Settings - [Room containing Arc] - Remote Control Setup

And try setting up the remote control again. 

That’s exactly what I was referring to. I assumed that the OP had done it once upon initial setup and would know what to do. However someone else could have done the initial setup. So good call on your part to expand the directions 😊

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