Connection & Reset problem Beam gen2

1 reply
151 views

Hi, this morning I find my Beam gen2 flashing white light on top of the soundbar, after unplugging it and turning it back on it still not working I decided to try a factory reset. Unfortunately nothing changes when I hold the infinity button and re plugged the beam.

I submit a diagnosis * and now I’m waiting for Monday to call the customer service.

Any suggestion?

Thank you all!

*Moderator Note: removed diagnostic number.*

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pools-3015Answer

Prodigy I

If you have held the button long enough and nothing happens, the Beam may have suffered a hardware malfunction. You may have no choice but to wait for support.

Pools-3015Answer

Prodigy I

If you have held the button long enough and nothing happens, the Beam may have suffered a hardware malfunction. You may have no choice but to wait for support.

Sign up

Login to the community