Answered

My Arc (hw version 1.27.1.13-1.2) has been miserable with my LG C2 losing HDMI ARC and switching to TV Speaker, only to get back to HDMI ARC again in a bit. But I don’t think this is an ARC or CEC issue, as lately I realize that with the TV turned off, listening to music with the Sonos App or listening to my turntable via a Sonos Amp has a similar problem! The must stops and there’s no audio.Watching carefully, I can now see in both cases the Sonos app does not connect with the Arc, and the white light on the front of the Arc is blinking white. Is it rebooting? What could be causing it to reboot?

I see nowhere to update Music Library in any of update apps or web server.

Hi all - I know there has been terrible reports of the Sonos App and streaming issues.I’ve just purchased a pair of Sonos Roam 2 and paired for stereo.Randomly, I’ve experienced where the streaming just stops.I have to power cycle the units for them to show up and be able to stream music again.Just now, I had it happen - the left unit is slowly flashing amber LED, where the Right unit was still showing.In the sonos web app for streaming - the “cluster” of Roam speakers I was using to stream was gone.I checked via my Sonos App on my iPhone, and only the Right unit is connected - and the Left shows “not connected”.Is this part of the ongoing grief by Sonos? I’m debating about packaging these up and returning them.I will try a full reset on these and see if it occurs again.

When are you gonna fix your update??????

I'm thinking about buying the Sonos Ace, but I want to know if I can use them directly connected via USB-C to my PC and if they charge at the same time.Currently, I have the Bose 700, and one of the things that frustrates me the most is exactly this, they can't be used while charging.

I have just bought a project T1 SB and have the 3.5 to USBc adaptor attached and connected to my Move 2. I can’t get any sound.   The 3.5 to USBc is an apple one, do I need the Sonos version?   That would seem very strange.    The turntable is connected straight to the Move fyi, no amp. thank you 

https://www.sonos.com/en-us/shop/era-100-proWhat is this new Zones feature?

Hi,I'm trying to connect two new Move 2 speakers to my existing system to no avail. I've previously connected 4 other speakers to the WiFi (One & SL types) with no issues whatsoever. The amps and other products have all been installed professionally. The issue is when it comes to sharing the WiFi from my phone to the speaker. It simply fails every time and asks for the password once before it gives up and says there is an issue. I called the helpline and they said it's because of the WiFi web I use all over the house. She said it will not connect to such a network. I explained that the other 4 speakers I installed all connected fine. The operator didn't know what to suggest other than. Changing my whole WiFi system! Ridiculous. I've tried connecting them via a wired connection but they don't acknowledge being plugged in and constantly go through the same circle above. I've tried turning them off and back on (they don't turn back on u less put back on the dock) to see if they then r

My Sonos bar has a doorbell sound can not shut off

Hi,my system contains of several IKEA Symfonisk Bookshelf speakers. I used to listen to music from Amazon Music Unlimited.Out of a sudden playback is refused. When I search for titles/playlists/stations I can find them but when hitting the play-button the selected device empties its playlist and it refuses to start playback.Other services (Sonos Radio, Spotify,TuneIn, Local Media) play without problems.Amazon Music playback on my PC (Browser) and mobile app work without any problems.Devices with still set Amazon playlists don’t start playback either.I reauthenticated the Amazon account in my Sonos App but this brought no change.Is there a way to debug this? This does not seem to be a generic issue since I found no recent posts about this specific behavior.Best regardsc4t0r

In the new version of the app I can no longer log into my system to adjust the bass and modify my system. Thank all for the answers. 

Hi I am Garry and been using Sonos for around 12 years now Over the last couple of years we are getting lots of niggly problems I have a range of products new and old most of my original system has been replaced/ upgraded but recently we are having problems with some rooms dropping out and Sonos can’t find them then 2 days later they reappear “very frustrating” never used to get any problems the system used to work seemlessly ANY IDEAS ?? Thanks 

Hi, can the SONOS Arc withstand any sound volume ? Can those explosive sounds blast or damage the speaker ? How about the other SONOS speakers like the sub and the surround ERAS? If the speakers were blasted , what would be the signs ?Please advise 

I want to seach my NAS with my music library in new search - how is this possible? I really need this function!!!!

Watching a new movie on Netflix and the app says 5.1. Arc, Sub gen 3 with Era 100’s on the rear surround setup. No sound from the Era 100’s despite App showing 5.1.  Checked TV and it’s set to Dolby audio.  Any suggestions?

I recently bought a pair of Era 300’s. I was able to setup the speakers fine however, the streaming service I use is Apple Music and for some reason it doesn’t come up in the list of connected services. I have search manually and looked for the entire content service list . Can someone help me figure out why Apple Music doesn’t come up on my app??

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.  I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.  I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this. 

Currently my sonos 5 is physically plugged into the router by ethernet cable and my sonos 1 is paired with the 5. I have attempted to find a blutooth option instead but am unable to get this to work. Can i set this up without physical ethernet connection to the router?

Hi all -  I have a new Wi-Fi network coming into the house - when I open the Sonos app obviously can’t find anywhere to connect however when I go to settings, I can’t see where I would normally click “update network” - I can’t find how to do this on the new App ? Can anyone help?! 

I've had my Sonos system for about 2 months now, but I notice that every so often it disconnects from the app and gets unconfigured, having to reset the entire system and reconfigure it with some kind of problems. How can I avoid this? My WiFi signal is 100%

Hi all, Since the latest app this week I can no longer connect to the second system at our holiday house. It works on the Windows app but not on iPhone or Android. In other words, it's not really usable to have to get out a laptop to launch music, manage volumes, etc. The Apple and Android apps just say they can't find a system on this network then ask to update the network. When we do that, it still doesn't work. The fact that it does work on Windows suggests the issue is with the new crApp. Another fail from the super heros we pay lots of money to. Sorry to say that SONOS team but you are very clearly not testing your software before launching it on us, your paying customers.  GET IT RIGHT...please. 

So I have home theater set up in an open floor plan, meaning Beam gen 2 with the TV, sofa closer to the TV (not middle of the room), and era 100s far behind in the kitchen.  Surround settings work great for TV and Music:  I can bump up TV level to reach the sofa, and more even level with Music as I’m more mobile and/or in the kitchen which leaves the sound more immersive everywhere with a sweet spot closer to mid room (and Music playback set to Full).  The problem is TruePlay sounds great for TV (rightly so as it is tuned for when I’m on the couch), but not for Music: most notable there’s a delay between the TV and surrounds, makes the music sound live instead of crisp.  This is explainable since it’s optimized again for one is sitting where tuned.  But it leaves me toggling TruePlay on and off depending if I’m watching TV on the sofa vs listening to Music (especially not on the sofa).  So, my question is there are way around this?  Otherwise, my ask is it would be really useful to hav

While using the app on my Android phone, when I get an incoming call I no longer have access to the app in order to mute or turn down the music until I answer the call, and ask them wait a minute until I navigate back to the app to turn down the music. Is there a way around this? For instance, an (always on top) set of controls, or a setting to auto mute during incoming calls, or something like that.

Since an inadvertent lapse allowed my two Play 1 speakers to be updated a few weeks ago, I have no longer been able to use my S2 App which I had previously been very happy with. I have been using the Windows Desktop App to play my music. Not very convenient but it least it works. Or it did until today. Now it says it has found my system but clicking ‘Lets connect’ never works. See below screenshots. Have SONOS changed something else without me knowing again??Any help or ideas would be appreciated? I have completely lost faith in SONOS which I previously loved for many years.I tried chatting to support but after answering a long list of questions the bot decided it couldn’t help me and basically shut my issue down. How to win friends and influence people - NOT.   

Hello,I've been struggling with a problem with Sonos and Spotify for a few days now. I can't play playlists in the Sonos app. The playlist displays correctly, if I click on any song in the playlist, the first song starts playing, if I subsequently click on any other song, the message "Something went wrong..." appears.What works is clicking on the "Next track" icon. Video:  Other services like Youtube Premium work fine. Playing directly in the Spotify app works as well.What solutions have I tried?- restarting the router- restarting all Sonos devices- Deleting apps (Sonos and Spotify) and their data- Reset all Sonos devices to their default stateNothing helped.Has anyone solved this problem? Thank you very much.KB