Sonos Move 2 connects to wifi but doesn't show on app

3 replies
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I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help.

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SchlumpfAnswer

Virtuoso

@Pcounter

Yes, that probably seems to be the issue. Sonos doesn’t work with any kind of business network solutions using a landingpage to sign in. You also don’t know the network design behind that.
I recommend you use your own network router if possible.

Ralf

Schlumpf

Virtuoso

@Pcounter

How is your network/ wifi set up?
Just a router or any other devices like e. g. wifi extenders?

Wifi channels 2,4 and 5 GHz are set fixed?

Ralf

P

PcounterAuthor

Contributor I

honestly its a pretty wonky system. I am using my apartment wifi that is given when you move in, so I am assuming it uses a wifi extender for my specific apartment. in order to have devices be able to use the wifi I have to enter the MAC number on the acccount that is connected to the apartment website. It took a little while to figure all of that out but I finally got it connected but now it just doesnt work. Do i have to get like my own seperate wifi? Please let me know, thanks!

SchlumpfAnswer

Virtuoso

@Pcounter

Yes, that probably seems to be the issue. Sonos doesn’t work with any kind of business network solutions using a landingpage to sign in. You also don’t know the network design behind that.
I recommend you use your own network router if possible.

Ralf

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