Answered

I have NOT been able to use my Sonos for several months. My You/See playliste cannot be played anylonger. Today I managed to hear one song from my playlist - but this could not be closed and I could again not play any songs from my YouSee list.I am very very tired of Sonos - and I have Updated and connected again and again as it falls out. What can I do 

I have always had the alarm set to play the radio but since i updated the app the alarm will only play the chime alarm even as i have set it to play the radio and it wont play anything else than the chime

I have 3 era 300 grouped, all is fine until one degroup itself after some days, I dont know why. Is there any way with any app or alexa or any other system that I can group all them together again automaticaly? 

Hello Sonos:I was thinking of buying a Sonos Beam Gen 2 and two ES 100 to use as a home cinema. However, I have found that these have a serious problemIn order to calibrate the sound and make it sound as it should, you need to use the TruePlay setting. The problem is that I don't have access to a compatible ios device to do this and I don't know anyone who has one either.I don't know to what extent it is worth getting this system, although people say that without TruePlay it is not worth itDepending on an ios device to do it is actually quite limitingProbably the best thing would be to get some portable device that is not too expensive with a microphone to be able to use it and thus calibrate the home cinemaI don't know what people here think, but I personally don't dare spend what the equipment is worth and then not be able to get the most out of it.It is something that should be fixed in the futureWhat do you people here think?Is the Sonos Beam worth it with the rear speakers without

I updated my app and lost connection with my speakers. I have 3 p1. After many hours I was able to connect 2 speakers. One is on Ethernet and the other is WiFi. No matter what I do I can not get the 3rd to connect! Any ideas? I’m not tech savvy but willing to try

When I target a speaker using AirPlay, its group is reset and I have to create the group again. This happens very consistently for all my speakers and from all my devices (Mac, iPhone, iPad). Is this a known bug?

The IOS app could not find my products after a replacement router was installed.  I did a factory reset as the app said and the router is showing the speakers.  The app took me through setting up the speakers then failed to link them to my account( on the app).  Now the app can’t find the Play:1s and I am not sure what to do next. 

Can I create a Bluetooth connection between my Sonos play three and a Bluetooth turntable with preamp? Thank you for your response.

Napster has been misbehaving for the last couple of months on my S1 system.   Two problems:A lot of tracks are cut off early, as much as a minute before the actual end.  I mean that Sonos jumps to the next track well before finishing the current track.  It’s different for each track, and not all tracks have the problem, but it’s consistent for the tracks that do (i.e., for a given album/track, it always seems to cut off early at the same point). Seeking doesn’t work at all.  If I seek in a track, I get “The connection to the server was lost” and it skips to the next track.  Merely pausing and resuming triggers this behavior.

Background InfoSonos App Version 15.9 Sonos OS S2 Build 75146030 Sonos System Beam Gen 2 ver159 build 75146030 Sub mini ver 15.9 build 7516030 Samsung TV QE75QN85BATXXU Sonos Beam 2 connects with Samsung TV with eARC Problem- After TV is off & on, the TV will lost the connection of Sonos Beam and output the audio with internal speaker WorkaroundPower off the Sonos and Power on the Sonos. The TV will re-connect to the Beam.Tried to reset the Sonos Beam or Power off sonos beam&TV + Disconnect sonos beam + Power on sonos beam&TV + connect sonos beam. But the problem still exists. Please kindly advise how to resolve the issue

my Sonos system is gone after replacing my nbn battery. They have disappeared from my Sonos app and my phone can’t find them or re add them. Does anyone know what I should do ? 

My sonos beam recently stopped giving out any sound , it is connected to a Samsung TV via hdmi .I found that the sonos app on my phone which I rarely use had deleted itself (?)After reinstalling the app could not connect to the beam , even after factory resetting the beam .Also when looking at my hdmi on the TV,  there are various picture of white soundwave / wavy line patterns and shapes which periodically change .Any ideas anyone , thanks in advance 

I have a Sony PS-LX310BT turntable with RCA outputs. I also see that it has a USB-B output. What’s the most practical way to connect it to my new ERA 100?  

Earlier this week, to my unexpected joy, I found I could access past BBC prom concerts by clicking on ‘podcasts’.  Today however, when I click through from ‘BBC Sounds’ to ‘Discover Podcasts’ there is simply a message ‘Unable to browse music’   Is this a temporary problem ?  I can see there was a conversation several months ago.  Is there anything I can do to access past BBC concerts ?

Some time ago I started gettjng what I can only describe as a reverb sound coming from my Era100's connected to my Arc as surround sound pairs. It never happened when I had my previous One SL's as surround speakers. And I'm pretty sure it wasn't like that when I first set them up. I've powered down all 3 speakers (Arc and both Era100's) and it's still happening. Its almost to the point of being unlistenable Any way to fix it?

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

Should the Ace, show across all my controllers on different devices once setup ? As the ace would not set up on my app on my one plus andriod phone i used my daughters iphone to set up and the device, on that phone in the controller app the Ace shows, It works on my Andriod device but will not show in the controller app so  I can use equalizer etc It doesnt show on the desktop either

Is e bought the IKEA Symfonisk second hand .thr typers shown as E101. I have no other Sonos products at the moment this is therefore my first venture into Sonos. I have gone through the clearing of old data process and the light on the front is flashing green and white . the speaker is plugged into the mains electricity . I believe it is a Bluetooth speaker but my Apple iPad can’t find it. what other steps do I require to take . It says it is a wireless speaker so Ipresumedit could be connected to via  luetooth .Is this correct or does it have to being,used in my home network . hopefully the answer is it is Bluetooth enabled thank you for any help offered .i tried the Sonos bot but was in a queue of #1and eventually gave up . It’s not been a good first experience with Sonos so I am hoping someone on herecanbdlp me TeflonMan      

My Sonos is listening and responding to my requests but not actioning them. I say “Alexa play Spotify” it then responds “playing Spotify” but then doesn’t play Spotify. It does this with all requests and I can now only control it via my mobile.  This has happened since I rebooted it to reconnect it to my new iPhone. I have tried rebooting the Sonos, restarting the internet, removing and re adding voice control. Nothing… Can’t get through to the helpline as it’s a 40 minute wait. Someone please help. 

HiCan anyone answer how headphones and soundbar work together?  If I have headphones on what is the point of having the soundbar on too??

Just taken delivery of a new ERA 300 and it won’t play Apple Music -  I read the following but have not a clue how to accomplish it? There was an immediate update when I set the system up but that seemed to go ok.Spotify is working fine as is Amazon. Summary from another post - which may to may not be the answer. I cannot see how to do thisConnecting the Apple Music to Sonos app Switching on Dolby Atoms in Auto and Forced ON mode in Music Settings (Settings/ Music/ Dolby Atmos) Played only Selected Dolby Atmos Playlist or Songs with Atmos. Spatial Audio need to be switched on in the System Settings of Sonos Speaker  Stream Dolby Atmos music from Apple Music directly from the Sonos app

Before the updating to the new app I was able to syncronize my units (Port and Play 1 & 3) such that these played the same music/sound at the same time. Now, I cannot add my Port unit when I use the other units and vice versa. It says that “I cannot connect - and please try again later”. I can still syncronize in between the Play units without problems. Can someone advice me how to sort it out or is it something in the new app that doesn’t work? All units are using the same wifi source (no extensions).

Maybe a daft question but my new (black) Port only seems to let me use my wi-fi to connect, not the Sonos Channels my old white Port allowed.My Port is right next to a wi-fi booster, wired to a turntable, and two Play 1s (hardly the Sonos way) but the sound is still glitchy. I'm running out of ideas and patience setting this up over and over.

Hello - Let me be clear, I have visited other threads about this topic and have tried most of the suggested fixes.  This includes unplugging all devices and restarting my router.  This problem rarely, if ever, occurred with the older version of the Sonos App.  My wi-fi signal is quite strong, I was sure to do a speed test and I am running above standard, so that is not the issue.  I will be streaming music on Sonos and suddenly it goes totally silent.  Mind you, when I check the status on the Sonos app, it shows confirmation visually (little bars moving) that music is supposedly playing but it no sound is coming out of any of my devices.  I can usually fix this by unchecking all of my devices and then adding one of them back in and restarting my music again and then gradually adding the other devices in.  Sure, this fixes it for the time being but it inevitably occurs again and again.  Please just be honest with us about what is going  on.  I used to really rave about Sonos and now I f

Can I easily switch between running the sub when I am playing music via the architectural speakers, but then use the same sub when watching TV and using the Arc soundbar? I don’t want the tv sound to play through the architectural speakers. Both the Arc and the architectural speakers are in one large great room with very high vaulted ceiling.