I have a arc gen1 soundbar and trying to connect a sub also gen1, I have tried everything I can think of to connect wireless and hard connection, I even spent 2 hours on live chat with expert and still same message sub not found.
please can anyone help me or advise me
many thanks
jo
Best answer by AjTrek1
First of all there is no Arc (Gen1) as no new Arc has been introduced. That said you have an Arc. Period.
The Arc is only compatible with the Sonos App controller version formerly known as S2 controller
The Sub (Gen 1) is compatible with the Sonos App controller version and S1 controller version
You must use the Sonos App controller version to be able to connect to your Sub. If using the S1 controller version the Arc will not see your Sub.
All said which version of the Sonos controller are you using?
Oh thanks for pointing that out :) I am using the Sonos app, there is no number on it, I tried using the s1 and it kept taking me back to my original app Sonos.
jo
Have the Arc and Sub connected in the past or is this a first time setup?
+18Look in Settings ( gear icon ) - Manage ( to the right of Your System ) - About Your System. Make sure the Version is the same for the Arc & Sub.
Moderator edit: removed serial numbers
Hi,
I can not see what version my sub is as it’s not on my system as I am just told sub not found.
would the issue be with my arc?
jo
+18https://support.sonos.com/en-us/article/reset-your-sonos-product
Did you Factory Reset the sub then look for it in the app? It would then be like adding a new product. The problem is not likely the Arc.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
