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Joball66
Contributor I
September 14, 2024
Answered

please help me

I have a arc gen1 soundbar and trying to connect a sub also gen1, I have tried everything I can think of to connect wireless and hard connection, I even spent 2 hours on live chat with expert and still same message sub not found.

please can anyone help me or advise me 

 

many thanks

jo 

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AjTrek1
AjTrek1Answer
September 14, 2024
  1. Make sure you can see your Arc in the controller on your device.
  2. Next Follow the steps in the 1st link under “All Other Sonos Products” to Factory Reset your Sub. When successful the Led on sub will flash Green.
  3. Then click the 2nd link to add your sub

 

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Joball66Author
Contributor I
September 14, 2024

I have managed to connect it now, thank you so so much for your help.

 

jo x

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