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Jamie A
Jamie AAnswer
Sonos Staff
September 10, 2024

Hi @matthewszay3, welcome to the Sonos Community!

A flashing orange and white LED can mean one of three statuses, either:

  1. The device is updating
  2. The device is in the process of a Factory Reset
  3. The device is experiencing a fault condition.

Since you’re attempting to reset, then it’s likely attempting the reset or a fault has occurred. I don’t know exactly how long the reset process should take as it may depend on the device itself. If you’ve left it for five minutes as @AjTrek1 suggested and the LED still hasn’t turned flashing green then I would recommend getting in touch with our support team who have the necessary tools to help you troubleshoot your Beam.

I hope this helps!

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2 replies

AjTrek1
AjTrek1
September 5, 2024

Unplug it for 5 minutes to see if it flashes turn green. If not repeat the reset process! 

Together Everyone Achieves More = T.E.A.M.
Jamie A
Jamie AAnswer
Sonos Staff
September 10, 2024

Hi @matthewszay3, welcome to the Sonos Community!

A flashing orange and white LED can mean one of three statuses, either:

  1. The device is updating
  2. The device is in the process of a Factory Reset
  3. The device is experiencing a fault condition.

Since you’re attempting to reset, then it’s likely attempting the reset or a fault has occurred. I don’t know exactly how long the reset process should take as it may depend on the device itself. If you’ve left it for five minutes as @AjTrek1 suggested and the LED still hasn’t turned flashing green then I would recommend getting in touch with our support team who have the necessary tools to help you troubleshoot your Beam.

I hope this helps!

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