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Beam (Gen 2) Blinking White Light

  • August 31, 2024
  • 1 reply
  • 1103 views
T

My Beam 2 That’s running my living room audio is blinking a white light today.  I see other topics posted but since I’ve been on hold with Customer Support for over an hour I figured I’d post a topic while I wait.

 

Things I’ve tried:

  • Unplugging and re-plugging
  • Factory Reset
  • Plugging in an ethernet cable
  • Plugging in a different ethernet cable to a different network
  • Un-plugging and replugging all of the above for different durations 

 

Update:  Talked to support and it was labeled a “boot failure”.  I’ll have to return it and receive a new one.  Luckily it was still under warranty.

Best answer by Corry P

Hi @tallboy 

Welcome to the Sonos Community! And, apologies for the delay.

A white, flashing light that never moves onto anything else is generally indicative of a problem - I’m glad to hear that you are getting a replacement speaker!

Stanley_4
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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • September 10, 2024

Hi @tallboy 

Welcome to the Sonos Community! And, apologies for the delay.

A white, flashing light that never moves onto anything else is generally indicative of a problem - I’m glad to hear that you are getting a replacement speaker!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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