New Sonos App - Spotify Issue

Hi @Loxley 

Welcome back to the Sonos Community!

Sorry to hear of this issue you are having with playing Spotify playlists, but we were unable to reproduce this issue in our own testing.

Consequently, I’d like you to please try removing your Spotify service from your Sonos system, and adding it again:

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

Thanks for getting back to me. 

Unfortunately, I have done that a few times already to no avail. 
 

I am having the exact same issue. 
 

To add, if I have a playlist playing, which is started from the Sonos app, it is no longer possible to clear the playlist because the app thinks it was started from the Spotify app. 
 

It is now no longer possible to play different music from Spotify on two different speakers. My kids have a speaker in each of their bedrooms and only one can have something playing at a time since these new issues arose in the last few days if they use the app. Now each have to airplay from separate devices from the Spotify app to get any sound. 
 

If there is someone looking at a class action suit, sign me up…

Hi @Loxley 

Understood. In that case, please try a reset of the Sonos app: User icon » App Preferences » Reset App » Reset. Once done, reopen the app and opt to connect to an existing system and sign in.

If this does not solve the problem, I’d ask that you please get in touch with our technical support team in order to document this issue. If you can pre-prepare a screen-capture video of the behaviour, they will likely find it of help.

I hope this helps.

Thanks Corry P.  I have also tried that a few times, also to no avail.  I have already had an extensive call with technical support - when we went through every suggestion, except turning off and restarting all Sonos players because I have quite a few.  I have since done that and it did not work.

I have a couple of friends who also have quite large systems experiencing the same problems with the iOS apps.  Their’s also started playing up in the past week.  We each have different hardware for our wifi networks.  Mine is a Unifi system and their’s are BT and Edge routers.  All three of us have BT fibre supplies.  We’ve all had major problems with Amazon Music Unlimited, resulting in a change to Spotify Premium about two months ago.  This worked fine (within the limitations of the new app - no queue editing etc).  None of us has had this problem with Spotify before.  

Doyler2, all three of us have found that the Sonos app for Apple Mac computers still works in that it properly populates the queue from Spotify and it enables multiple streams from Spotify.  Limited editing of the queue is also available, including individual track selection and deletion and adding to the queue.  Interestingly, when an album or playlist is set up in the computer app, it does then show properly in the queue on the iOS apps.  

As alternatives to the Sonos app you could also try SonoPhone and SonoPad.  They take a little getting used to but work really well, including full queue populating from Spotify and full editing.   They also act immediately, unlike the sporadic waiting times of the new Sonos app.  They cost £3 on the Apple app store.  I would drop the Sonos app altogether, were it not for the fact it’s needed to enrol and make changes to core settings on devices, to set up streaming services and to set up local NASs. 

It’s all very, very frustrating to have such solid and costly Sonos hardware with such flakey Sonos software ….

Hi @Loxley 

I just found your case: it was closed with a note saying that the last troubleshooting step was to reboot the system - as this did not help, I can only suggest that you get back in touch and re-open the case, letting the agent know that the system reboot did not help - if that agent is unable to assist, then the case will get escalated to a higher level, and that’s the best way to go about getting this issue resolved - even if we need to change the code on the players or app to do so.

I hope this helps.

Thanks Corry P - that does help and I should have added that the agent I spoke to suggested much the same and was very courteous and patient.

I hope my mentioning the alternatives and my frustration did not come across as rude.

I will ring in when I get a chance.

Fingers crossed.

Hi @Loxley 

No - not rude at all! I was just trying to make sure you followed the optimum path for a resolution.

 On an iPhone 15 with the new Sonos app and with the Spotify app open on the phone I did a test with one of my Spotify playlists and also with a Spotify album searched for using the Sonos app.  Both created a queue.

I have encountered the same problem. I only noticed it recently, in the last few days. I’m running the Sonos app for iOS version 80.07.3. Spotify is the only service I have added to Sonos. I have 3 symfonisk speakers and one sonos arc. Before, I was able to play different songs / playlists on each speaker. Recently, starting one stops the other speaker. They can play in group, same playlist, that works.
When I start listening to a Spotify playlist from the Sonos app on one of the speakers, the Spotify app will say “listening on Living Room speaker” and show the “now playing” progress. This didn’t use to happen, the spotify app didn’t know that sonos was playing before. Sonos doesn’t show the queue, and it says “started from spotify”. It seems that Sonos now sees Spotify playlists as started from Spotify, and since Spotify can’t play different streams on different devices, it stops the previous one in order to start the new one. I tried uninstalling the Spotify app, logging out, logging in, I didn’t give bluetooth permission to Spotify or access to devices on the local network.. still encountering this bug. Nothing changed in my setup recently. 
i’m running iOS 17.6 on iPhone 13 (also tried on an iPad, same thing). Sonos app 80.07.03, Spotify app 8.9.68. I have a Spotify Family account. 
Let me know if you need more information to debug this. 

 iPhone 15  Sonos app 80.x  all updated.

That’s weird.  Just now playing a playlist I created in the Sonos app on one system and a different playlist I created in the Sonos app on a different system.  Looked at the Sonos app on the iPhone 15 which shows a connection to my phone which is how it was last used.  It’s not aware of what’s happening on the Sonos system.

 Show local devices only was OFF in the Sonos app.

 The way I began play on both playlists was to open them and touch the Play icon.

I am experiencing related, but slightly different issues since the latest update.  My issues are with playing Spotify Radio stations - Sonos just completely stopped playing them.  If curious, see my post at…
 

I don’t use Spotify Playlists too much with Sonos.  I usually play music on Spotify, save my favorite songs, return to those and then use the “Start Radio” feature in Sonos to create a radio station and save that as a Sonos favorite.  That was all working perfectly until the 80.07.03 update just over a week ago.  Massively frustrating.

This seems to work now, since a few days ago. No app updates have been made, still running the same versions as when the issue was occuring. Perhaps some A/B testing, or something backend related. Anyway, no clue what happened, but happy it works now 😊

Yes, my issues were also magically resolved a couple days ago - everything I was experiencing with Spotify radio stations/Sonos Favorites all working perfectly again.  You can refer back to my original post - linked above - for more details if interested.  The response from Cory @ Sonos was a suspicion, only a suspicion, that it was something Spotify actually corrected, stating he was unaware of anything Sonos has changed/fixed.