Contributor I

Answered

sonos Roam not charging

6 replies
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My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging light is on. Will not connect at all. Is the battery permanently dead

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GuitarSuperstarAnswer

Lead Maestro

What power adapter are you using to charge the Roam? Be sure it is at least a 5V/2A (10W) USB power adapter.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstarAnswer

Lead Maestro

What power adapter are you using to charge the Roam? Be sure it is at least a 5V/2A (10W) USB power adapter.

"Receive with simplicity everything that happens to you." - Rashi

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GrommitAuthor

Contributor I

I use the one that came with my roam

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GuitarSuperstar

Lead Maestro

I use the one that came with my roam

Do you mean the wireless charger?

Try a Force Reboot by holding down the button on the back of Roam for 15 seconds, or until light above the Sonos logo turns on again.

"Receive with simplicity everything that happens to you." - Rashi

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GrommitAuthor

Contributor I

No it's a plug in charger. I have tried the force reboot several times with no luck. My Sonos Roam is almost 4 years old

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GuitarSuperstar

Lead Maestro

The Roam doesn’t typically come with a plug in charger. It is sold separately. Can you post a photo of the power adapter you are using?

"Receive with simplicity everything that happens to you." - Rashi

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GrommitAuthor

Contributor I

You've raised a good point. My Roam was a gift so assumed the adapter came with it. I now find it did not and is a 9W adapter. I have always used it and never had problem before.

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