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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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sdhartmannContributor I
posted in Controllers and Music services
Pandora missing from list of services

I can’t find Pandora in the list of music services to add, when I attempt to cast to my Move from the Pandora app, the Sonos 2 app loads and fails.What to do, anyone else have this issue? How did you fix it? 

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Airgetlam
4 years ago
Rob_16
Rob_16Avid Contributor I
posted in Controllers and Music services
"Updating music library" taking forever, mostly hangs.

I am on MacOS Catalina, and successfully changed my disk access settings per another thread, so that the below have full disk access:SonosLibraryServerSonosI indexed successfully a few times after that after adding a few albums, but today going to update the library again after only adding 1 or two albums, the Sonos desktop app hangs forever, spinning wheel, and then I have to force quit it. I let it try for over an hour this time.I have a large library: 43766 items, 688.58GB, but the support page says: "Depending on the size of your library, the music index may take several minutes to update."Have I exceeded the size that puts me into the “several minutes” category and bumps me to the “several hours” or “several hours and then will crash” territory? :)Again, I have updated the library recently a few times and this does not happen. (granted it takes way longer than “several minutes.”)Not sure if a diagnostic code reveals anything library related, but here it is anyway: 269838512.  

13993
A
4 years ago
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Luis HonradoContributor I
asked in Controllers and Music services
Spotify not connecting to speakers

Hi.Yesterday I’ve updated all my sonos speakers and app because of a problem with my home theatre (playbase not connecting to wi-fi).  I’ve opened a topic on the issue but is still not solved.https://en.community.sonos.com/troubleshooting-228999/playbase-wifi-not-working-6850842However, today I’ve realised my other play:1 speakers (not the home theatre), are not communicating with spotify. I’ve tried playing other services directly from  the sonos app such as radio and seems to be working as expected.To fix the issue i’ve tried:power cycle router power cycle speakers Reauthorise spotify account Remove account, close apps, and then re-add plug an ethernet cable directly into routerNothing works and i don’t know what else to do… All my sonos speakers are having issues right now…Any suggestions..?809507123  

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Rowena B.
4 years ago
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Barry LContributor I
posted in Controllers and Music services
Music services disappear from Sonos App

Each time I open the Sonos App the music services I have added previously are no longer listed and I have to manually re add them again. Once I add one back in then the rest of my list reappears.. Am I doing something wrong ? 

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B
4 years ago
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MadBob_HunContributor I
asked in Controllers and Music services
Symfonisk strange problem

Hi all,I have a Symfonisk and I have a problem:I can’t play music via Sonos app and from Spotify. Sometimes I got error 1002, but sometimes I got no error message. But Airplay working and I can switch the status LED via Sonos app. If I start the playing with Airplay then I can change the music with Android phone (Spotify) but the music lagging. Any idea?Robert

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Airgetlam
4 years ago
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peh21Contributor I
asked in Controllers and Music services
WMA file not playing in WD My Cloud Home music service

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

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Annazel S
4 years ago
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BradTContributor I
posted in Controllers and Music services
Trouble accessing Mac music library since recent S2 12.2 update?

Hi has anyone else had trouble accessing their music library since the S2 12.2 system update two days ago?

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Annazel S
4 years ago
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robert rhrContributor I
asked in Controllers and Music services
music library not found on Mac Catalina 10 with Sonos S1?

everything was working fine and then stoppedupdated to Sonos S1 - when adding music lib from music folder Sonos can’t find computerfirewall off and Sonos app has access to disk

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Simon B
4 years ago
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ScoopbhoyContributor I
asked in Controllers and Music services
Spotify Connect issues playing on Sonos

Hi all, I’m getting an error message on Spotify for my three Sonia speakers which says ‘can’t play this right now’. I can still access Spotify from the Sonos app ok but not from Spotify itself. Can anyone suggest what to do. Thanks, Stephen 

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4 years ago
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AlexeyRContributor I
posted in Controllers and Music services
Youtube Music Library Fails to show all Content

Sonos application is not showing full content of my YouTube Premium Library.It seems that YouTube Music - Library - Songs is showing “YourLikes” playlist with 30 songs instead of All songs in my library. From YouTube music website I can see all the songs.Search songs and playing playlist is working well.Please help to fix browsing all songs in YouTube Music. Diagnostic report: 1481104946Troubleshooting performed:Removed/Added YouTube service into sonos Restarted Sonos device and router Contacted Sonos Customer Care, which was unable to resolve this, case 02293203 

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Simon B
4 years ago
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Seagull99Contributor I
asked in Controllers and Music services
Apple Music recently added items have stopped appearing in Sonos

My Apple Music recently added items have stopped appearing in Sonos. I’ve tried deleting and re-adding the Apple Music connection, resetting each account, logging out and logging back into each, deleting and reinstalling each app, giving things hours to update etc. but with no success whatsoever. Any thoughts or suggestions, please? I recently switched to the Apple One package which integrates my Apple Music account with several other services but I can’t see why this would have caused the problem. Apple Music is working and updating itself fine independently of Sonos, by the way. 

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4 years ago
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Dean BarrettContributor III
asked in Controllers and Music services
On device music no longer available

I’ve got a Samsung Galaxy Tab 8A - with local music stored on it - i give the Sonos app access as it requests during first selection of ‘On the Mobile Device’. I can browse albums/artists/songs, can see cover art etc. but as when i select an album is just races through them “xxxx” is no longer available on Samsung SM-T290. I’ve done this exact setup before on another Tab 8A - same music etc. and it works fine, so i know its not a problem with the files. Any advice greatly appreciated as this setup has no music services, other than Sonos Radio/Tune In so are stuck with a limited selection...

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N
4 years ago
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dnsreesContributor I
asked in Controllers and Music services
Following Sonos library update for iTunes, iTunes cannot find any items

Hello.I maintain my music library on iTunes.  Following a Sonos synch of the iTunes library I get the following error message when attempting to play an item in iTunes itself:“The song could not be used because the original files could not be found”The songs can be found in my Sonos library.  Each time I add music to the iTunes library it is accessible on iTunes until I resynch from the Sonos side.Is there a way to resolve this so I can access synched music from both iTunes and Sonos?  

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D
4 years ago
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GaryLuton1010Contributor I
asked in Controllers and Music services
Audio breaking up at start of music

Playbar and sonos amp with speakers breaks up when music starts.  stabilizes after about 5 seconds.  Very annoying.  559021376

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Rowena B.
4 years ago
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CLTBurgContributor I
posted in Controllers and Music services
Sonos HD Radio Cutting Out

My system is new, and dealer installed.  Dealer also installed state of the art high-speed internet completely replacing previous system.  Everything has worked great, except I just “upgraded” to Sonos HD and it constantly cuts out as if it is buffering.  Doesn’t happen on Prime HD, Spotify, Pandora, etc.  Anyone else have this problem?

5109
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4 years ago
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RitvarsContributor I
posted in Controllers and Music services
YouTube Music not working

Bigest **** what i see in my life! Can’t lisen music from you tube! Why engeners build this ****? 12 apps in store only one works, but dont play music! About speaker and app in one word- ****! In latvia this **** price is 200€ for nothing?! Awsome  *Moderator Note: Modified in accordance with the community guidelines.*

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D
4 years ago
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Hugo1990Contributor I
asked in Controllers and Music services
Sign up to Sonos Radio error

When I try and add Sonos Radio to my services it prompts me to sign up. When I follow the link it takes me to a 404 Sonos page. “Sorry. There are no results for that page”If I go back a step and select ‘Already have a Sonos Radio account’ instead an error message comes up.  

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Mark P
4 years ago
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GuyBunceContributor I
asked in Controllers and Music services
Scrubbing or Fast forward / Rewind bar no long showing

In the last few weeks the Fast forward / Rewind bar has dissapeared from both my iphone Sonos app and Mac app.  This is when playing music from my NAS drive.  It was working absolutlely fine up to a few weeks ago and now with the same tracks it doesn’t show.  Any ideas?

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Rowena B.
4 years ago
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Rich_Contributor I
posted in Controllers and Music services
MacOS Big Sur playing podcasts S1

Hi All,I’ve upgraded to MacOS Big Sur → now unable to play podcasts via Sono S1.   Been on the phone with Sonos Support case number 02288114 for 50mins, very very unhelpful.Mac have split iTunes into Music/PodCasts/TV.   Seems Sonos haven’t tested S1 Controller with Mac Big Sur.   The Podcasts are now stored in a cache folder, rather than iTunes..Sonos view is, this is Mac & my issue not Sono..  Very unhelpfulStay safeR

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4 years ago
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OtherapieContributor II
asked in Controllers and Music services
Library : local directory not indexed

There are 2 entries in “Music Library Settings” /Users/me/myDirWithMP3s/ : a directory on my mac //XAirport/myDisk/myDirWithM3Us/ : a USB disk on a router. The second works perfectly. For a few months now (update to OSX Catalina ??), the first, i.e. the files on my laptop, became invisible in the Sonos App. I tried to remove and re-add the entry in the library settings of course, without success. I do not get any error message (“not available”) when I force the indexing of music, it just appears to be skipped. NB: Not sure if it’s an issue, but when I go to “folders” in my music library, the second appears with the same syntax as above, but the first is referred to as //myComputer/myDirWithMP3s

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4 years ago
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UbboContributor I
asked in Controllers and Music services
Audio drops when grouping Sonos speakers

Hi, the Audio drops if I want the same music in every room.  All the boxes work individually. All the boxes can play different music at the same time.  But if I want the same music one box always stops. If I create a stereo pair the both stop.  please help my. I migrated to the s2 to update and now it really really sucks..  

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U
4 years ago
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Andrew_188Contributor I
posted in Controllers and Music services
YouTube Music vs CR200

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

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controlav
4 years ago
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pm2662Avid Contributor I
asked in Controllers and Music services
Playlists- YouTube Music and Spotify.

With Google Play Music leaving us, the fun begins ):  I spent alot of time making Google Music playlists and I have near 1000.  So now the challenge.  What I did so far.  *YouTube Music.  Did the transfer tool.   On YouTube Music currently there is no sorting option on desktop. But there is on mobile.  On Sonos I can only see, say, the top 70 playlists in random order, with no scrolling.  It’s a mess.  Whats going on? At least YouTube Music takes my uploaded music, which is why I chose Google Music all along.*Spotify. Used a tool called https://musconv.com/how-it-works/ to transfer playlists to Spotify. I know there’s songs missing on each playlist because it doesn;t take uploads. On Sonos it doesn;t see my playlists at all except for a few I actually made on Spotify.  Any reason why?  AT least I can use the Spotify Connect tool to use Sonis via the Spotify app.  The problem with spotify is theres no sorting of playlists so it’s Z to A, which is how the tool exported the playlists.  Un

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controlav
4 years ago
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ScottieMContributor I
asked in Controllers and Music services
Play All top tracks from artist suddenly missing

I have been using Sonos for many years and have generally used Google and Amazon streaming services. I subscribed to TIDAL about 10 months ago and really liked the quality. I had the option to Play All top tracks from my selected artist.which is how I tend to listen to music8 days ago this function suddenly disappeared. I contacted TIDAL and got a very quick response back that pointed me towards an issue with the Sonos interface.Sonos - why has this function been removed from TIDAL when it is still available with Google and Amazon?

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J
4 years ago
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tdudasContributor I
asked in Controllers and Music services
Sonos Radio HD not showing up

I signed up for Sonos Radio HD and received the confirmation email a couple of hours ago, but still not showing up in my Sonos S2 App which is very frustrating.The free Sonos Radio also does not work now - I get the following message:“Unable to play Sonos Radio - the connection to Sono Radio was lost” Anyone else having this issue?

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C
4 years ago
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