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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 55,994 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8194 Topics
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kman965Contributor I
posted in Controllers and Music services
Radio Stations no longer available or playing

Seems like since I’ve upgraded to the s2 app controller my radio stations are no longer playing get meaaseage of not available or codec is incorrect. Any one have suggestions?

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controlav
4 years ago
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dynAdZContributor I
asked in Controllers and Music services
Spotify: Browsing through genres not possible anymore

Dear Sonos team/community,since one of the more recent Sonos Controller updates, the experience when browsing Spotify through the controller application totally changed.Since basically the beginning of (Sonos-)time it has been possible to browse the Spotify catalogue for the featured/highlighted playlists which change throughout the day and the thousands of playlists which are available in the different genre sections. E.g. you could go to genres and choose between rock, electronic, mood playlists, rap and many many more.I used this workflow a lot every day to play exactly the playlists of which genre I want to hear right now.Now, as mentioned, this experience has entirely changed. As far as I can see in the iOS or Windows controller apps, it’s now only possible to browse though folders with playlists which I either recently listened to or which are recommended by the Spotify algorithm.Like I said, this breaks a workflow I (and my entire family) was using for quite a few years already.

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controlav
4 years ago
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sec.SSaContributor I
asked in Controllers and Music services
Radio Station stopped working

Hi, several national french radio (via tunelin) are not anymore working (i.e Europe 1, RTL, France Info, ...) Any idea / solution ? Best.

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D
4 years ago
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jkklaiberContributor I
asked in Controllers and Music services
SiriusXM

Nothing from SiriusXM is loading in the new app. Any suggestions? Thanks!

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Annazel S
4 years ago
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ChrisFitContributor I
asked in Controllers and Music services
Importing Apple Music (aka iTunes) Playlists.

I am running MacOS Catalina 10.15.6 and SONOS S2 Controller. I am able to import my Apple Music/iTunes library, but the playlists are not importing into the S2 Controller. My understanding is that the new Music app no longer supports XML, which S2 relies on.Is there a way to import Apple Music (iTunes) playlists? Thank you!

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Annazel S
4 years ago
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TheB1NGContributor I
posted in Controllers and Music services
Song Not Encoded Correctly

Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!

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I
4 years ago
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MikeL35Contributor I
posted in Controllers and Music services
MacOS Catalina - Import Playlists from Apple Music (f/k/a iTunes)

Since updating to MacOS Catalina 1.0.2.37 my Sonos desktop controller won’t import playlists from Apple Music (iTunes). It updates the music files but can no longer update the playlists.  Any suggestions?

197512
C
4 years ago
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Peavey JayarContributor I
posted in Controllers and Music services
Spotify "Autoplay" function is not available when playback is on Sonos

Spotify’s “Autoplay” function will play nonstop music when your music ends.  I’ve noticed that this function is disabled when playing through my Sonos speakers, however works fine when playing directly on my iPhone 11.  Everything is up to date on my end, the Sonos app, iphone etc.  Anyone else experience this and how did you resolve?

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B
4 years ago
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Kit147852Contributor I
asked in Controllers and Music services
I cant find my Beam in homekit.

I want to add my Sonos beam into my HomeKit, but I cannot find the device from the home app. I had tried to reset my beam and restart my home but it is not working. 

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Annazel S
4 years ago
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jprcdchContributor I
asked in Controllers and Music services
Unable to connect to Apple Music

Since this morning my Sonos System is unable to connect to Apple Music.Here is what I done so far resolve the issue: Re-connect the Apple Music accountNow connect successfullyRe-start Sonos App phone and router. Other service than Apple Music are running without issues.  If I choose a song to play the msg appears „Not able to connect to Apple Music“ I checked the Sonos service page and no issues with Apple Music are displayed. 

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Kyle A
4 years ago
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WatDon22Contributor I
asked in Controllers and Music services
Spotify stopped connecting - message says 'cant play this right now'

Suddenly all devices in the house have stopped connecting Spotify to our Sonos:3 - message says 'cant play this right now' when looking at the list of devices. Tried switching off and on, removing Spotify and reconnecting within the Sonos app, but nothing has worked. Does anyone have any ideas that might help? The is really frustrating!Diagnostic 2021524725

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Mark P
4 years ago
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soh-noseContributor II
posted in Controllers and Music services
Radio stations no longer available - is it from a courtroom problem?

Over the past few months, I’ve noticed that a number of my stored radio stations from Tunein no longer play. I’m listening from the UK.   I’ve seen reference to Tunein “geo blocking” and wondered why this would happen.   Just came across details of this court case which happened at the end of last year and wonder if it gives the explanation…   https://www.bailii.org/ew/cases/EWHC/Ch/2019/2923.html        

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S
4 years ago
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fameContributor I
asked in Controllers and Music services
Google Play Music -> YT Music

Hi,   Google announced that it will discontinue Play Music, and all the music can be migrated to Youtube Music. I just did the migration but now I can’t access my music via Sonos anymore. I added Youtube Music as a new service, but when I click on the service it says I can’t use it without getting a premium subscription. I don’t want a subscription, I just want to listen to my albums I bought from Google Music over a long period of time.   When will you update the YT Music integration to allow us to listen to the music we bought?   Thanks, fame

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R
4 years ago
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Whit0923Contributor I
asked in Controllers and Music services
Unable to add Apple Music.

I just got my new Sonos and everything is great so far. I am an Apple family so I only use Apple Music and Siri. Upon trying to add Apple Music, it seems to recognize my Apple ID but when I click “continue” button I get the error unable to continue or something.  I’ve only had it on for a few moments and all the system updates are applied. I am using iPhone 11 Pro on Public Beta iOS 14. Also seems I can airplay without issue my library, it would be nice to have it fully integrated 

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Simon B
4 years ago