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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,161 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5090 Topics
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Mitch_10Contributor I
asked in Components and Architectural
Verizon Remote Control - volume control

I can’t seem to sync the volume control on my Verizon FIOS remote control over to the sound bar. It worked before and now I can’t seem to connect the two. Doesn’t recognize the volume up button When I get into the configuration mode via the Sonos app

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Rowena B.
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User224612Contributor I
posted in Components and Architectural
What is going on with Sonos One Support?

My Sonos system stopped recognizing my Sonos Ones that are paired two days ago (everything else is working fine).  I’ve tried everything (I’m a 12 year Sonos owner) and can’t get them to work.  BUT… no support?  no chat?  no email?  no phone?  How do you get help these days?  What is going on?  They are making it impossible.

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Annazel S
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Herr SupremusContributor I
asked in Components and Architectural
Trouble playing from all music sources

For the past 2 or 3 months I've had increasing difficulties with my Sonos system. My music share on my Windows 10 computer, which had worked reliably for years, is no longer working with Sonos (“can’t browse” error.) I have trouble playing music from my mobile device (“the connection was lost”,) which was not an issue before. When I try to add music from Google Play Music or Spotify, I get error 402 messages and have to try 3-5 times to get the music actually loaded to my queue.The firewall is configured properly on my Windows 10 computer and nothing has changed with my mobile device or home network.

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Annazel S
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Frustrated529Contributor I
asked in Components and Architectural
Connection to Spotify was lost.

We don’t have a bridge, unhooked the speaker that didn’t fit the recent upgrade, are using the new controller and still the four play 1 speakers we use constantly lose connection to music services. I mainly use Spotify but it’s happening across the board, the alarms set up to turn on radio stations all just bong the Sonos charm and it’s driving me nuts! I know friends who all seem to be having similar problems over the last months or so, is the system doomed?! 

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UKMedia
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Haiko1Contributor I
asked in Components and Architectural
Spotify

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

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UTF_8xContributor I
asked in Components and Architectural
"Create Authorization Code" API returning an invalid code.

I’m trying to authenticate with the cloud API but I’m having some issues with it… On the first step where the authorization is generated, I think the code that’s returned is wrong… The documentation suggests the code should be in this format: “ f10072fa6-2134-4fe1-93fd-ca5b9cffa738“, but the codes I’m getting look more like this: “69XSP3XS”… When I try to use on of these codes to get a token, I get a “400 Bad Request” code with “{"error":"invalid_request"}” Any ideas?

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controlav
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GrantWilsonContributor I
asked in Components and Architectural
ASUS Zen Wifi CT Mesh System

I recently installed the ASUS mesh system.I have 3 Sonos devices all connected via Wifi.When I try to play all 3 devices together I get an error message saying that one device is trying to access a range extender and needs to be connected via ethernet.If I keep starting and stopping devices I can get it all running eventually.I don’t have a range extender since installing the mesh system. When I did have a range extender I had no problems.Any ideas? 

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Airgetlam
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rsbears19Contributor I
asked in Components and Architectural
New Amp - Orange / White flashing error after few minutes of use

Hi folks,New Sonos user here, and have to say I am heartbroken. Last night, took my brand new amp out of the box, connected it using speaker wire to my Audioengine HDP6 speakers with 14/2 speaker wire (in box banana plugs for the amp and binding posts for the speakers), and HDMI cable to a Samsung TV and within a few minutes of playing music/ TV (time was variable) sound cut out and the orange / white flashing light appeared. Went through troubleshooting with each speaker, error / same lights continued, and again, with no speakers attached, same flashing lights happened again. Moved the amp to a different location, and it seemed to work just fine for ~2 hours via the TV, went to bed, thinking I had solved the mysterious problem. This morning, tried to play some tunes, and the orange/white light appeared again.I am stumped as to what could be causing this, other than an internal amp error (per help articles). Solution is to contact customer service but I work a pretty demanding job duri

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Rowena B.
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BrimmyContributor I
asked in Components and Architectural
Beam HDMI cable

I lost my sound with the beam which was plugged into my Samsung tv; when I clicked onto see if the sound was working it showed voice was coming through. I changed my beam from the living room; same thing happened then replaced the second beam hdmi and it worked. Why would the beam hdmi fail as only had the beam for 3months. Can I use any hdmi cable for the arc function to work as at the moment only have one of my sonos systems connected

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Rowena B.
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wellbozContributor I
asked in Components and Architectural
Having issue with my ASUS RT-AX88U for connecting Sonos One Gen1

I have recenlty changed my router, but got a problem with one one of my Sonos One Gen1, the other one works fine, only this one can not be connect to WIFI, tested with old router( VirginMedia’s one), it works fine. I have done some research online, already turned off at 2.4G and 5GWireless menu >> Professional Tab >> Airtime Fairness.also Beamforming  are disabled It seem the error message “the password is incorrect” has changed to can not connect to this wifi.Is anyone who can fix this issue? thx

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Rowena B.
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craigcinsdContributor I
asked in Components and Architectural
Access Points accessing LAN and router gateway through SONOS network?

I have 5 access points that are all connected to the same 8 port POE switch.The POE switch is NOT connected to the router or network and the wireless function on the router is disabled.  The access points are somehow connecting to the LAN and finding the router gateway and internet and are they working...and they shouldn’t be!  One of the AP’s has a sonos plugged into it’s extra LAN port.  If I unplug it, the wireless network goes down.  It seems that the AP’s are using the SONOS wireless network and finding the LAN router through one of the wired SONOS in the house.  We have 13 Sonos devices in the house, about half are connected to the LAN.1st question, is this possible...is my guess correct?2nd question, how do I shut it down?  I discovered it because of network problems and latency. 

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ratty
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JimmzContributor I
asked in Components and Architectural
Sonos One keeps disconnecting

Hello all, I just bought a Sonos One for the kitchen and we have a Beam for the living room. The One is connected via Wifi, the Beam via ethernet cable. For some reason my Sonos Ons disconnects a few times a day and I need to reconnect it. Sometimes even create a room etc.  Some more information: In the kitchen we have a router and in the living room there is another one which acts as an access point. I am only using the 2.4ghz network. I have submitted a diagnostics report:1529903601. I hope someone can tell me what is wrong.  Thanks and kind regards, Jim

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Airgetlam
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User209308Contributor I
asked in Components and Architectural
SiriusXM connections fail with "the song is not encoded correctly"

I recently added my SiriusXM subscription to my Sonos configuration. When I try to listen to any SiriusXM channel, after attempting to connect, I receive the error message "the song is not encoded correctly". Sonos setup includes: Play:5 (original) - Ethernet Connect - Ethernet 2 x Play:5 (new model) in stereo pair - wireless 2 x Sonos One SL in stereo pair - wireless Sonos Amp - Ethernet Play:3 - wireless I *can* get SiriusXM channels to play reliably on the Sonos One SL pair but not on any other Sonos devices, neither the newer generation Play:5 and Amp nor the older products (original Play:5 or Connect - haven’t tested the Play:3). Ethernet connections are Gb, Internet is Comcast with 170 Mbps down, 12 Mbps up. No problems with other services (local music library, TuneIn, & Amazon Music) Can you please help me get SiriusXM working? Thanks  

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lars90274Contributor I
asked in Components and Architectural
Why does my Sonos Move not work anymore

Why does my Sonos move not work anymore, this worked for most of the last year then in the recent weeks it has been spotey and reset a few times, now it will not connect over wifi or allow bluetooth connections. Honestly this is a nice product but way too much trouble for the money as I have wasted hours with setup over and over again this year and now it does not stay connected at all

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Rowena B.
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dy22Contributor I
asked in Components and Architectural
Port cutting out

i recently purchased and connected a port via line in from my computer.   when listening to computer audio the sound cuts in and out regularly.   I am using two PLAY 1 speakers.   I have set audio to compressed and this did not help.

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ratty
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eivlunContributor I
asked in Components and Architectural
IOS14 update & S2 and Apple music

After upgrade I am not able to play Apple music neither on ipad or iphone...I get two errors; 1. An error occured  when adding song to que (1002) and 2. Could not play `songname` - connection to Apple music was lost. I deleted the apple account and readded, same problem. Any ideas?

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juiblex9Contributor I
asked in Components and Architectural
PC Sonos stops playing when Windows pops up a notification.

About a week ago, I think with the last update when ever windows pops up a notification the Sonos Windows app stops playing and I have to go into the PC app and right click the song and select play song, simply clicking play will not work even if the queue is full. Now I have two rooms setup one room (PC) is with a play bar, 2x sonos1, and a sub which the bar is wired to the router and is the primary output for the PC. The other room is just one play bar. If both rooms are playing at the same time “party mode” only the one set for the PC stops play. No problems if I am streaming audio from any other source on the PC. Similar problem with my Android phone. Music stops with notifications but I don’t exactly when it happens.

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Airgetlam
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bcohContributor I
asked in Components and Architectural
Sonos ARC intermittently cuts out

I’ve had my Sonos Arc for ~4 weeks and have a recurring problem. About 30% of the time that I turn the ARC with TV as source, the sound on the ARC will go on for about a second, and then off for about 3 seconds. It’s not garbled, it’s just on then off. I’ve never had this happen from another source. If I switch sources - e.g. Pandora or Spotify - the sound is fine. If I switch back to the TV the problem is still there. I can fix this by unplugging either the power or the HDMI into the ARC and then plugging it back in. This fixes the ARC for 1-3 days.

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Tom HrbekTrending Lyricist I
asked in Components and Architectural
Playbase wire connection issue

Hi all,I am a lucky owner of playbase and 2 x play1s - working fine for 2 years with playbase wired, play 1s wifi connected.Today after upgrading to S2 on my iphone x I got message the play1s needs to be reconnected.Did not work out the regular way so I decide to factory setting the system starting with playbase.Unplugged and re plugged with holding the join button till green flashing light but cannot find the playbase in the S2 app (I tried wifi an wired - neidther worked).I can find play1s on the app but not the playbase anymore.Can anyone help / suggest what to try?

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Ken_Griffiths
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Panelman01Contributor I
asked in Components and Architectural
Sonos in my PC stopped working -> Windows PC -> Bridge + Connect Amp

Sonos just stopped working. I have been using my PC ( windows 10 ) to feed Pandora into a Sonos Bridge ( hard wired to my cable router ) - which sends the signal to my Sonos Connect Amp.The existing Sonos items are years and years old. What can I do to fix this?  The sonos program keeps trying to get me to download an app to my phone. I want to continue to operate Sonos from my home PC.  

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Airgetlam
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TomRodneyyContributor I
asked in Components and Architectural
Sonos won't connect to WiFi; Unexpected Error

I recently moved into a university dormitory, and although the WiFi is a public network, they have a system whereby a seperate private link network is used to connect wireless printers and such to your account on the network. This had worked perfectly and the Sonos connected and operated as designed for 3-4 weeks until recently ( possibly coinciding with the new app update), I was unable to connect to my sonos. In an attempt to troubleshoot this I tried to reconnect my Sonos to the system in the same way I had before except now I receive an “unexpected error” consistently every time my Sonos attempts to connect to the private network. It should be stressed that this is not an error on the Network’s side, as it had worked flawlessly before. I am unable to use any kind of ethernet connection, and when I tried to set up the Sonos through its own WiFi setup, i was greeted with another similar error at the point of finalisation. Any help would be greatly appreciated.

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Mike804Contributor I
asked in Components and Architectural
Create or play playlists 'on this mobile device'

I want to be able to create playlists of music which is stored on my Motorola (Moto g8 Plus) phone. Ideally I would like to import and play iTunes playlists I have already created on my laptop. 9 months ago someone called Bob95... had exactly the same issue and had a conversation with John B on this forum. The solution for Bob, recommended by John,  was to install Samsung Music. This worked for him but will not work for me as this app is incompatible with my phone. What's the solution for non Samsung users- or more specifically for Moto g8 Plus users? I've tried a few music apps- unsuccessfuly.Cheers   

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vergaritaContributor I
asked in Components and Architectural
Sonos has never managed to play music i own

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to us.  If Sonos had an AUX cable input, then at least i could use that, but the sonos app wont play my music.  Has Sonos fixed this on newer generation speakers? Because we have now “legacy” speakers which are now unsellable and dont have an AUX input, its a ridiculous system that we regret ever buying, and we are preventing our large network from doing so because its worthless.   Anyone knows if the newer models support playing music you own that has not been bought to streaming services? THANKS

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jdn242Contributor I
asked in Components and Architectural
ZP120

I have a old ZP120 but no longer have a computer.  I have WiFi thru cable and an iPad.  Can we connect this way?

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Mark P
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Mo VancouverContributor I
asked in Components and Architectural
Sonos Boost with Orbi mesh

I am using Sonos Boost to connect my Sonos speakers.  The Boost is hardwired to the wifi router.  I want to replace my AC1200 router with a Netgear Orbi AC3000 mesh router to get better wifi connectivity throughout the house.  But I’m reading a lot about incompatibility issues.  Before I buy the Orbi, I want to make sure I won’t have the same problems I used to have when I used a wifi extender (got rid of it due to the issues).  If I connect the Boost to the ethernet port on the Orbi, will I still need to mess with manual configuration?Is there another wifi mesh router that Sonos recommends?

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Paul A
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