Problem authorizing Spotify on Sonos Ipad app

  • 27 November 2020
  • 3 replies
  • 703 views

For some reason, there is an error authorising my Spotify premium account through the Sonos IPad app.  No error code, just a bland message stating error.


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3 replies

Userlevel 5
Badge +14

Hi @Simobenn73.

Welcome, thank you for reaching out to Sonos Community, I totally understand where you're coming from and I’m here to help.

Have you tried a different controller to see if your Spotify will be able to add in the Sonos application?

How about the username and password?

I suggest trying to remove and re-add Spotify in the Sonos application.

Is it just in the Sonos application you having an issue with reauthorizing your Spotify?

Let us know if it works. If you need help with any other information, please be sure to let us know.

All sorted now thanks i had to authorise Spotify to allow other devices before authorising the connection through Sonos.

Userlevel 5
Badge +14

Hi @Simobenn73.

Welcome, thank you for reaching back to Sonos Community.

Glad it works this time.

Enjoy your music.

Chears.

If you need help with any other information, please be sure to let us know.