Components and Architectural

Hi,I’m having a lot of trouble connecting since I replaced my wifi with a nether Nighthawk setup. Sonos devices are close to the access points but routinely disconnect. Is it because I have satellites? My diagnostics number is: 794615252

I have 8 Sonos players in my house (all Controller 2). Everything has been perfect for many months. However, things have been acting strange the last week or so. A couple of players will show in some controllers and not others. I can ask Alexa to play from that player, and it works without any interruption. The player will show up after reboot, but then drop off a few minutes later. I tried many reboots, then I did the nuclear option -- unplugged all 8 players, rebooted my router, plugged everything in one at a time. Even did a factory reset on a couple of the players that drop off the most. Same issue…I confirmed with my router (Unifi USG) that the players all have a reserved IP and their signal is > 95%. I’m using wireless all around. There is little noise in my area.Other strange on is that some controllers will show all, others will show all but one player, still others will show all but 2-3 players. All players will play fine if I ask Alexa to play, but I can’t use the controll

I have two rooms in my home set up with Playbars and surrounds wired to a Connect:Amp. For three years, no issues and we love the SONOS system. Recently, in our basement, the TV remote is only read by the Playbar when I'm within about 5-feet of the IR sensor on the Playbar. I have set up three remotes, and the issue is the same with all. I've swapped out old batteries for new without success. I've tried lights on/off with no success. I've cleaned the IR sensor without success. All connected speakers (wired and wireless surrounds, sub) work when I'm close to the sensor. At a loss. Only thing I can think to try is unplugging it (which means that will be the first suggestion that I receive no doubt!) because the outlet is difficult to access.Thanks in advance for any help.

Today (as usual) I started up my Spotify on my Mac and it could only see one out of three Sonos speakers. So I fired up the Sonos app and it can’t see any of them. I restarted the speaker (“office”) in question, rebooted my Mac twice, restarted the router, no luck.  So then I tried my iPhone, same story. But it did get an update to iOS 14.2 last night. So I went to the Sonos support site and saw that I had to change a privacy setting, which I did and that solved the problem on my iPhone. But not my Mac.  Does anyone have an idea of why my Mac/Sonos can’t see the speakers? The error message is “Sorry, we can’t connect to Sonos.  BTW, Spotify can see one of the three speakers. If I go into Spotify on my iPhone and select my office speaker, and then go back to Spotify on my mac, it is now listed there. Weird.  

Hi,First some info to better explain the situation: in total we have 5 Sonos One devices and 1 Sonos Play:5 device.On one Sonos One device I recently noticed that sometimes it just stops playing music or skips to another track. I already tried over WiFi and also connected via ethernet cable. On both options the same problem occured. I also tried changing the WiFi channel in the system setup (1, 6 and 11)It is also not music service dependant. I have the same issue when playing from Spotify as well as playing from Apple Music. Playing music over Airplay (Apple Music on iPhone) does not have the problem.Because I tried both cable and WiFi I do not think this can be related to my network. Also because playing over Airplay has no issues. A reset of the device was no success either.The strange part is: When I combine this specific Sonos One to play with any other Sonos device in my setup it keeps playing without any interruption or skipping issues.Soemtimes it also says that cannot make any

Hi, I own a sonos beam. On my iphone app i can see an available firmware update. When i try to update i get error 49.  I have tried first rebooting the beam and then also tried doing a factory reset. However, both did not work.  My sonos 2 app is latest - no pending app update.  Please advise.  Thanks Varun

Why won’t Sonos comment directly to this forum or by their app or email and discuss the Arc audio issue and why the new iPhone 12 can’t do true play? And no generic answer please.  Something would be better than nothing. It just leaves their clients( us) frustrated and mad. What say you Sonos? 

Hi.  The sonos sound is very muffled and there is a lot of interference.  I have not added anything that would make this change.  I have had my sonos system (connected to Control4) for many years.  I have updated my software as well. I submitted my diagnostics (Confirmation number 380458056)

En el living tengo 2 parlantes en modo estereo. Uno de ellos a dejado de reproducir musica, he reseteado y vuelto a configurar y persiste. Sin embargo alexa suena en los 2 parlantes. En la configuración muestra que el balance está en el centro. Muchas graciasDame Molina NLima Perú 

Hey folks! At home I use a Sonos device to play Spotify through. I sometimes use the Sonos app to start playback and search songs. This all worked fine, but now the right search results aren’t coming up through Spotify on the Sonos app. An example: I’m looking for Can’t Pretend by Tom Odell on my Spotify app and I get these results:  Now I’ll try the same through Sonos: and when using the artist as well: Things I’ve tried so far:- Reinstalling the Sonos app- Restarting the Sonos speaker and my phone- Using my laptop to search this track- Factory resetting the Sonos system Hopefully you guys have some other troubleshooting steps or can confirm that this issue! Thanks for taking a look,Huib 🙂

Hi!Could you please tell me why my network failed when I plug in the ethernet cable? Without cable it works fine. But I want to use a cable connection because the access point is too far.

1.- I bought a sonos port but it is not visible in any of my apple devices with IOS 14.1( Iphone X) IOS 14.2 (Ipad), IOS 12.4.8 Iphone 6 So I feel to have lost my money because port has the same features than my old connect. How to solve?.2.- Also I can not play songs directly from Spotify as we did with old connect.Please help me to solve

My router has a Primary Network and a Guest Network.  My Sonos system is on the Primary Network.  Is it possible to setup Sonos to be on BOTH my Primary and my Guest network?

everytime i try to autherize the account i get linked to US site an not the UK, ive reset router, deleted all apps reinsatalled an reset the speakers an reinstalled them too but the problem persists. any help appreciated

I have a boost in the corner of the bedroom - and the status light is surprisingly bright. So I have used the system settings to turn it off. Great for a number of weeks, then it comes back on again. The system settings shows that it should be off. Happened several times, and also on another boost I have.Anyone else come across this? Wondering if updates may cause it to happen? Also use Alexa, maybe updates to that cause the device to reset? Puzzling and a minor nuisance

Sonos keeps turning off on me with the message that says"You need to renew your Apple Music Subscription". This is just wrong because I've confirmed with Apple that my subscription is up to date and current.....Can't use Sonos to listen to my own library from Apple Music now....LDawydiak  *Moderator Note: Please censor personal information when posting.*

Hi, I have 7 speakers : 2 Play:1 standalone, 1 Play:3, 1 One and 1 Beam + Play:1 surround. The Beam is wired and all others are on WiFi. I use a router Asus Rt-ac68u on which my hard drive with local library is plugged. Everything worked fine until about a month ago. Now speakers are often randomly disconnecting during seconds or minutes and coming back all of a sudden. That does it with both local library, Spotify or if I play music from my phone. When it disconnects I can still see the speaker in the app but no sound is coming out of it. It also does it on WiFi and on the Beam which is wired to the router. I tried forgetting my sound system and reset all speaker, no help. I tried resetting the router, no help. I tried unplug the Beam wire and use wi-fi instead, no help. I tried assigning fixed IP to all speakers, it's a bit better but still happening (though a bit less often). Do you have any idea how to solve this issue ?Thank for your help.

My 3 month old Sonos Move just got the Red-Blinking-Light on me out of nowhere.  Literally was working fine the day prior.Charging Dock - nothing.  Reset - nothing.  Holding down reset button for 1-minute, nothing.The blinking light lasted for a few hours then now the device is completely bricked.  Won’t charge via dock, high-voltage Macbook Pro USB-C, anything. Anyone know what to do?  Other than submit a diagnostic.

It seems lately with the Sonos Radio, maybe when I got HD, many stations ar choppy and  go in and out.  I have fast interent speed so that's not the problem.  ALl other music services work, except Sonos radio.  Thoughts?  

Hello, I have 2 sonos 5 speakers I run it a macbook as well as a app on an Iphone having a tough time reconnecting after updating my router and changing the PW. Both apps can't find the network and there are few if any options to get past this loop. It took forever to find a way out of this after updating to S2. Hoping for options to get out of this situation, thanks

Just installed two new amps connected to two pairs of Sonos architectural in ceiling speakers in kitchen and basement. When trying to detect the speakers through the S2 app, amp plays the tone through the speakers as expected but the app does not request mic access and then (not surprisingly) does not detect the speakers. Have tried on both an iPhone X and iPad Pro. Have one amp and speakers paired with an arc soundbar and trueplay tuning on S2 app on iPhone X works like a charm (and requests mic access as expected during the process).  Any work arounds out there? If this is a known issue, any word on when we might see a fix?Thanks. 

Hello,I awoke this morning to the system not being able to play any station from Sirius XM or any of my music on Amazon, from both the app and Windows. I have multiple speakers throughout the house and have never had a sustained issue for more than maybe 5-10 minutes. Reset my router, Wi-Fi hotspots (we have 3 Google). Any ideas?Thank you.

Running the latest app version (12.2.1) and iOS 14.2 on an iPhone X, Sonos app won’t connect to my 2 Sonos Ones. However my iPad running the Sonos app version 12.1.2 works perfectly fine. I’ve tried deleting the app and reinstalling from my iPhone as well as resetting the router and unplugging the Sonos devices. Still getting the “Unable to connect to Sonos” error message on my phone app and unsure how to fix it. Any help is appreciated! 

Hi!I have had this problem for a long time (12 months+,  too much other stuff going on ;)  ). It surfaced after switching internet provider. To narrow down the problem, I have only CAT-connected SONOS devices on my network now, one Connect and one Connect Amp. I focus on testing with Spotify-content streamed. I have shared my diagnostics just now, reference 619172540. Help is very much appreciated! Best,Haakon  

I have two original Play 5s and a Bridge that are controlled by the S1 controller, and 4 Play 1s, a Play 5, and a Connect Amp that are controlled by the new app. I don’t know what happened but I open the new app and all my speakers are gone. Vanished. The new app keeps connecting to the old system and there’s no option to try to find the new equipment.  It’s making me more and more frustrated.  Is this due to an update, and what the heck do I do about it?  If it’s due to a recent temporary power outage (wind storm last week) do I need to take a million steps to set the system back up every time we lose power?  Do I need to go back to the 70s and order a Heathkit stereo system kit that I build myself and just use Sonos as paperweights?Clearly I’m frustrated and wish that the new app wouldn’t automatically connect to the old system, since I am well aware that it can’t control it.