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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,902 Topics
  • 27,238 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4902 Topics
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User359317Contributor I
asked in Components and Architectural
Sonos speaker connecting to wrong mesh point.

Hi there, I’m a long time user of Sonos products, all the way to the first Play:3.  Lately, I updated my whole system with Sonos ones, beam, move etc… but am encountering one very frustrating issue : I updated my home wifi with an AMPLIFI Alien mesh system, that works wonderfully and provides very reliable and fast connection everywhere in my apartment, but all my speakers connect only to the main router, no matter how far they are from it, instead of the mesh point which is about 2 meters from the speaker.  This causes a lower quality connection speed, and this occasional dropouts and disappearances of the speaker from the app. I tried unplugging the Sonos, bringing it closer etc, but nothing helps. Both access points share the same ssid and the Sonos speaker is my only product behaving this way. I submitted a diagnostic : 17083864 Thanks for your help!

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4 years ago
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cigarkirkContributor III
asked in Components and Architectural
SiriusXM Unable to play selected item or browse channels

Here we go again!  About mid-day today, I began getting the dreaded ‘Unable to play selected item’ or browse SiriusXM channels,  This seems to happen every 3 or 4 months.  I can log onto the SiriusXM player via a web browser so it’s not an account issue.  I’m tired of every time this happens having to delete the service and re-add it.  Also checked the support website of Sonos and it shows no problem with the service.  Any ideas short of deleting the service?

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4 years ago
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doug11205Contributor I
asked in Components and Architectural
everything is suddenly “incompatible” with S1

I have been using Sonos S1 with my 11-speaker system comprised of Sonos One, Sonos Play:1, Play:5 and playbar and I took one of the Sonos One speakers with me on vacation and used it on another network in the Sonos 2 app.  I am now back home and all but one of my speakers (the Play:5) shows up at “incompatible” in the Sonos 1 app, and the “updates” don’t work.

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4 years ago
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jwest1113Contributor I
asked in Components and Architectural
Speakers dropping out after adding Move

I have an Arc, four Ones (each in a different room) and a Move. Over the years, I’ve had occasional problems with speakers dropping out, but never sustained or consistent. Since adding a Move to my system a few weeks ago, the problem has been nearly constant. If playing to more than one room at a time, speakers regularly cut in and out, frequently enough that the system is becoming unusable. Some speakers do this more than others, but it happens with all of them, with no discernible pattern. This happens whether playing via a streaming service (usually but not exclusively Spotify) or via my local Music Library.The Move integration may be coincidental, but the problems have coincided with its addition. 

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AjTrek1
4 years ago
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lostinpangeaContributor I
posted in Components and Architectural
Sonos app can't find speaker, but speaker has internet access

Hello, I'm a new Sonos user with a single Sonos One connected via wifi. I was originally able to set up the speaker with the app, but have since lost connectivity between the app and speaker. However, it partially works (see below). Network conditions: I use enterprise quality network gear. The speaker is connected to the proper SSID, has an appropriate IP, and can get access to the internet. Wifi signal is at 97%. What works: Alexa commands Amazon music What doesn't work: Sonos app won't connect; can't configure the speaker for the room Spotify premium can't connect I have plugged the speaker into an ethernet port for testing and was able to use the app. However, after moving the speaker back to the proper location (that requires wireless), I have lost the functionality again (still can do "what works" above). The speaker and the app are on the same SSID and subnet. Any ideas as to how I can get this working properly? Thank you!

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Airgetlam
4 years ago
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RonBossonContributor I
asked in Components and Architectural
Sonos app S1 connection problem

I have 2 connect amp and 1 connect connected with uit cables to  my router.Everything is working fine, after I have installed wifi repeaters with same Network name and password the app doesn’t work anymore.I need The reapeters to have wifi signal in my appartment. please adviseert

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Ken_Griffiths
4 years ago
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mark_goryContributor I
asked in Components and Architectural
Sonos app "unable to connect to Sonos"

After I upgraded my Sonos Ones (4 of them, 2 pairs) to S2 and downloaded the new app, everything was fine - at first.  About 10 minutes later, the app gives the error message “Unable to connect to Sonos”. I connected each of the speakers directly to my router (wired) and everything worked great.  I gave each of them a static IP address.  When I returned the speakers to their respective rooms and now connected to the network wirelessly, it worked fine for ~10 minutes.  My iPad is on the same wireless network.  Interestingly, I can play music on the speakers via my Amazon dots.  Also, these speakers have been working fine for a couple of years without issue until I upgraded the app.  

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Airgetlam
4 years ago
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JohnboroContributor I
asked in Components and Architectural
reset password.

Unable to reset password. have used reset facility but systems does not recognise new password 

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Paul A
4 years ago
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rhian.kerryContributor I
asked in Components and Architectural
sonos not playing any other countries radio stations.

Hi all, Can anyone help. Recently we haven't been able to get any other countries radio stations to play through the tune in app or also through the Sonos radio app.  I can only get it to play UK stations which is really annoying as we love to listen to quite a few Dutch and Belgium radio stations as my husband used to live in Holland and likes to keep his Dutch up. Anyone else having this issue and did you manage to solve it?  

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4 years ago
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RamLaFamContributor I
asked in Components and Architectural
error Message 803

Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

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4 years ago
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Sam the shamContributor I
asked in Components and Architectural
New app.

Most times i go to use sonos, app not connected to wifi (phone is) other family have no issue, only my phone. Was perfect on old app. Was about to invest in sonos move but wont until this is resolved.If i open the app and leave it open it will connect in 10 odd mins? some times less. Tried restarting phone, router, reload system.   

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4 years ago
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willy lambrechtsContributor I
asked in Components and Architectural
Sonos one.

na een ander wifi netwerk te hebben, krijg ik mijn sonos one niet meer geinstalleerd

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4 years ago
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malssonosContributor I
asked in Components and Architectural
New speaker wont connect via airplay

I have a new Sonos move . I can play music to it via the new Sonos app but can’t connect to it directly via airplay from within Apple Music. I have a Sonos 5 in the same room that can connect and play from both the app and airplay direct from Apple Music but for some reason I can see the move listed as a device via airplay but connection fails each time?Any suggestions great fully appreciated

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Rowena B.
4 years ago
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Tony McToneContributor I
asked in Components and Architectural
Klipsch R-51 x Port setup

Hey team, Look for some guidance on the right cable setup here. Existing setup = Rega turntable into Klipsch RP51 powered speakers. Acquired a PORT and 2 x Sonos One’s.  Having trouble getting both vinyl playing through the Klipsch via the Port and also streaming audio from the Sonos app.Unsure on the right cable setup to go from  Port into the powered speakers and wondering if anyone has had a similar setup and solution? Have tried the following:-Digital Coaxial out into the RCA plugs-Digital Coaxial out into Aux-RCA out into RCASeem to just get a fuzzy sound coming through or no sound at all. Any pointers or am i completely missing something super simple? :) Pic of Port & Klipsch for reference belowAny tips appreciated! Thank you 

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buzz
4 years ago
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Karin MContributor I
posted in Components and Architectural
Apple music activity playlists

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

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Rowena B.
4 years ago
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DrFresh01Contributor I
posted in Components and Architectural
Sound Leveling

Why don’t the Sonos speakers have sound leveling? Sounds vary so much watching YouTube and listening to music. 

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Rowena B.
4 years ago
PaulSE16
PaulSE16Contributor I
asked in Components and Architectural
September 2020 S1

Dear SonosSince the latest upgrade the search facility has ceased to work on the S1 controller. However thr browse function continues to work. So if I want to look at all the music I have where Beethoven is the composer Iwas used to choosing 'search' entering 'Beethoven ' then choosing Beethoven in the composer option. Now the app just closes when I try to use that method.  However, if I choose 'Browser then 'Composers' I can scroll down to Ludwig can Beethoven and get the information that way. The latter method is much more laborious. I have tried deleting abd reinstalling the app, clearing my phone cache, reindexing my music but nothing helps.Do you have any other suggestions?

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PaulSE16
4 years ago
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MessicaJurphyContributor I
asked in Components and Architectural
Netgear Nighthawk - system dropping/product cannot be found

We have recently switched from a Google Home mesh network to a Netgear Nighthawk system.We previously had no issues with connectivity but as we are a long house with one, yes ONE lan point, we are reliant on a mesh network to ensure strong signal throughout our home.Since installing this, we’ve consistently had issues with products (specifically our Move) dropping out and our system dropping out completely.I am not suuuper make tech savvy and have seen loads of articles on setting up a central wifi point for the system but I’m a little at a loss I’ve logged a diagnostic report with the number  935382745 and would appreciate some guidance as Australian support number isn’t operational on the weekends.

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Rowena B.
4 years ago
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TinnaContributor I
asked in Components and Architectural
Sound cutting in and out or no sound at all

We have 6 speaker areas installed in the house for a year and it’s super annoying as the sound keeps cutting out. I often have to increase the volume and then it works but often it cuts of soon after. Very unreliable. Any ideas on how I can get this solved? Thanks 

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Simon B
4 years ago
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DaNautilusContributor I
asked in Components and Architectural
Playbase wireless issue.

Hey folksThe wireless of my Playbase stopped working. It does not show in the app. It only works when conneted to LAN.I had to connect also one of the surrounds (Play:1) to LAN to make the second surround work via WLAN.I submitted a diagnostics with number 1433264246 from my sonos app.BestRob

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Simon B
4 years ago
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RuthEllen63Contributor II
asked in Components and Architectural
Sonos Controller on my Mac has ? and won't open after an update.

I can’t open the Sonos Controller on my Mac after having updated.  The icon has a question mark.Thanks,Ruth

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4 years ago
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AudioDuckContributor I
posted in Components and Architectural
Playbase stropped working

Hey,Had a playbase connected to some play Ones as part of a surround sound but the playbase lost connection. De-coupled them all and factory reset. The Ones came back no problem but the playbase refused to connect at all.I’ve hard wired it to the router, I get a green flashing light when I plug the base in… the app then recognises that it’s there starts to go through set up but stops saying connection has been lost… any ideas?went ahead and sent some diagnostics up front… the number is 1807319793. tried using iPhone and iPad to run set up...

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4 years ago
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Bakedie1Contributor I
asked in Components and Architectural
speaker not connected.

Hi,My system used to be fine using the old app but since upgrading to Sonos 2 it can't find the speakers on the WiFi. Very frustrating. I have 2 Sonos One and a Beam.I have unplugged the speakers and turned them back on. Nothing is working.ThanksBen 

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C
4 years ago
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MellorsContributor I
asked in Components and Architectural
Turntable Through Port Drop Outs.

Nad C558, NAD PP2E PreAmp, Sonos Port, Boost, Play Bar, Sub, 2x Play 1’s, 2x Play 3’s, One, Move I have recently added a Turntable, Pre Amp and Port to my expanding system. My issue is drop outs. I have set buffering to maximum and also selected compressed audio but the issue remains. It’s so bad that I can’t realistically use the Turntable. I’m hoping that its a set up issue and that I can sort this. Any ideas? 

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Airgetlam
4 years ago
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Arnaud1997Contributor I
asked in Components and Architectural
No power on my Playbar / j’ai perdu ma Playbar

Bonjour, Hi,J’ai perdu mon playbar. Je n’ai plus d’alimentation après seulement 8 ans! I lost power on my playbar with no advice!Que faire maintenant? Quand même pas remplacer après seulement 8 ans? What can I do? This is unacceptable after only 8 years!Merci, thanks.

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Krishma M
4 years ago
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