Question

system wont connect any longer.

  • 25 November 2020
  • 1 reply
  • 78 views
R

We bought our system when Sonos first came out so everything is first generation. We purchased the Bridge, Soundbar, and the Sub.

The bridge stopped working long ago but the system still played and we could play music through it. We just recently changed our modem and internet plan and we cannot get it to work at all now. Everything says to plug our speakers into the modem by Ethernet but there is not a Jack in either one to support this.

I would like to be able to still use this system. Please help.

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1 reply

Simon B
Userlevel 6
Badge +16

Hi @Rhoats, Thank you for reaching out and welcome to the community. Sorry to hear about this issue connecting your Sonos system to your new router. Kindly check this article about Setting up your Sonos system in a new location and also this article about connecting Sonos to a new router or Wi-Fi network for some troubleshooting steps about this issue. 

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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